ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... Voir plus
L'entreprise a répondu
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We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... Voir plus
L'entreprise a répondu
We booked our 1st ROL cruise with Emma on Saturday afternoon. A misunderstanding meant we booked the wrong cruise date. I contacted Emma on Sunday as soon as I realised. She was superb and arranged to... Voir plus
We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ROL Cruise
Écrit par l'entreprise
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
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Écrit par l'entreprise
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- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Coordonnées de contact
Lexden House, London Road, Lexden, CO34DB, Colchester, Royaume-Uni
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Knowledgeable staff
I like their friendly, knowledgeable and helpful staff. I used ROL for years and will continue to do so
8 juillet 2026
Réponse de ROL Cruise
Thank you for your kind review. We're delighted to hear that you have enjoyed the service provided by our friendly, knowledgeable and helpful team. Your continued loyalty over the years means a great deal to us, and we're so pleased that you continue to choose ROL Cruise for your travel plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Excellent
That’s my experience so far as I have just booked with them and the procedure was first class so looking forward to a wonderful cruise .
20 juin 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're delighted to hear that your booking experience was first class. It's wonderful to know that everything went smoothly, and we're thrilled you've chosen to book with us. We hope you have a fantastic cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful
16 juillet 2026
Réponse de ROL Cruise
Thank you for your review. We are so pleased to hear that you found our agents very helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind review. We're delighted to hear that you received helpful advice and clear guidance from our team. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Exceeded expectations
In the long telephone conversation with Billy I got detailed answers to all my queries about what will be my first solo cruise. It was a very easy chat devoid of any sales pressure and left me feeling very confident about the experience of a lifetime albeit sixteen months away. The fact that I may contact Billy about any query I may have in the meantime is real customer service rather than starting over with someone else. Left me. Feeling so positive that I’m sure I’ll go the extra mile with the little add on optional services from when I leave the house to start my trip. Thank you.
9 juillet 2026
Réponse de ROL Cruise
Thank you so much for your lovely review. We're thrilled to hear that Billy was able to answer all your questions and make you feel confident about your first solo cruise. It's great to know you enjoyed a relaxed, no-pressure conversation and that having a dedicated point of contact has made the whole experience feel that bit more personal. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great service from Sally S
As always, Sally provided excellent service. She found me the cabin I was after and at a good price.
15 juillet 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're so pleased to hear that Sally was able to find the cabin you wanted at a great price. We'll be sure to pass on your kind words to her. Thank you for choosing us, and we hope you have a fantastic cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
EXCELLENT SERVICE
Julia went over and above her duties helping us to secure a place on the 2028 trip to Buenos Aires.
We have been travelling with ROL since 2016, they are
always so helpful and the colleagues go out of their way to accommodate customers concerns and enable
Bookings to take place. Thank you ROL
15 juillet 2026
Réponse de ROL Cruise
Thank you for your wonderful review and for your continued loyalty since 2016. We're delighted to hear that Julia went above and beyond to help secure your place on the 2028 Buenos Aires trip. Providing helpful, personal service is something we pride ourselves on, so it's fantastic to know that Julia and the team have consistently made your booking experience smooth and enjoyable. Thank you for choosing ROL for your travels over the years and we look forward to helping you plan many more unforgettable journeys. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great cruise offers and helpful advice
ROL had an excellent offer on a Baltic cruise with Oceania. Morgan was very helpful and friendly talking us through cruising with Oceania (we’re experienced cruisers but not with Oceania). Morgan was able to set up an attractive package which we were happy to accept
15 juillet 2026
Réponse de ROL Cruise
Thank you for your kind review. We're so pleased to hear that Morgen was able to guide you through your first Oceania booking and help you take advantage of our excellent Baltic cruise offer. It's great to know that her friendly, knowledgeable service gave you the confidence to choose a package that suited your needs and represented great value. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your review. We're delighted to hear that all your questions were answered and that you found our team easy to deal with. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
A very efficient and polite service…
A very efficient and polite service throughout the cruise booking procedure which is experienced during every booking I have made with ROL.
15 juillet 2026
Réponse de ROL Cruise
Thank you for your kind review. We're delighted to hear that you've consistently received efficient and polite service when booking with ROL. Your continued support is greatly appreciated. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your lovely review. We're thrilled to hear that you continue to have such positive experiences with us. "Simply the best" is wonderful feedback, and we're grateful for your continued support. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Thank you ROL for an amazing holiday
ROL have just helped us to have an amazing holiday in Italy, with a cruise on Queen Victoria. The hotels (3) were really good. Clean, good sized rooms, efficient, friendly staff. Transfers were super efficient - email to confirm pick up times and the name of driver, who were all on time, helpful and polite. QV we have been on a few times, so know what to expect and it did not disappoint. Slight issue - itinerary stated a stop in Messina on first cruise day, which was actually a sea day. Presume this was fault of Cunard, rather than ROL. Honestly, it was sooo hot, glad to have a rest day!
ROL provided a great experience all round and we cannot wait for our next trip
27 juin 2026
Avis spontané
Réponse de ROL Cruise
Thank you for your wonderful review. We're delighted to hear that you had such an amazing holiday in Italy and enjoyed both your stay in the hotels and your cruise aboard Queen Victoria. It's great to know that the transfers ran smoothly and that our partners helped make your journey as seamless as possible. Thank you for highlighting the itinerary discrepancy. We're pleased it didn't detract from your holiday and that the extra sea day turned out to be a welcome opportunity to relax! We truly appreciate your kind words and are thrilled that you're already looking forward to your next trip with us. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Our cruise we have booked for October…
Our cruise we have booked for October is good price and looks wonderful
15 juillet 2026
Réponse de ROL Cruise
Thank you for your lovely review. We're delighted to hear that you've found a wonderful cruise for October at a great price. We hope it's everything you're looking forward to and that you have a fantastic holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Speedy
Sent an enquiry. Call back within 15 minutes. Jasmine was very helpful and efficient. All booked very quickly.
14 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you found Jasmine very helpful and efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you found Edward helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The individual
The individual, Ellis, I spoke with was very helpful and expedient. I found this, my first experience, much easier and less complicated than dealing with the complex website of the Cruiseline.
14 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are delighted to hear that you found Ellis very helpful and expedient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your review, we are so pleased to hear that you found the booking process easy and the agent very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Fast efficient service
14 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we are pleased to hear that the agent provided fast and efficient service. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Emma the original contact was great
Emma the original contact was great, but I rang back later to add the Ambassador package as I told I could but spoke somebody else who said I could not , will try again .
14 juillet 2026
Réponse de ROL Cruise
Thank you for your review, we have passed your comments on to the sales team. We are so pleased to hear that Emma provided great service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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