Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Voir plus
L'entreprise a répondu
Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Voir plus
L'entreprise a répondu
Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Ronseal
Écrit par l'entreprise
Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again.
That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Coordonnées de contact
Thorncliffe Park, Chapeltown, Sheffield, Royaume-Uni
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
2,0
Bas
814 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
Called to enquire about a spare part for my fence sprayer, and was very happy to hear my part would be sent free of charge. Excellent customer service, well done.
23 avril 2026
Avis spontané
Réponse de Ronseal
Hi Lesley,
Thank you for leaving us this fantastic review. Reading this has made our day!
The fence paint is coming off
The fence paint is coming off after a few months . We had a professional painter who done everything right. But ronseal will blame anything at all to get out of their responsibility . Look at other reviews on Facebook rubbish product
10 avril 2026
Avis spontané
Réponse de Ronseal
Hi,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our fence product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Do not waste your money
Do not waste your money! I bought the ronseal liming wax and honestly for the difference it's made I may as well have painted milk on the wood for a hell of a lot cheaper. Absolutely shocking products, second and last time I buy this brand!
23 avril 2026
Avis spontané
Réponse de Ronseal
Hi Soph,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our Liming Wax. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Great customer service
The Ronseal customer service team responded promptly to my query. I was disappointed to get confirmation the the colour I wanted was discontinued but at least they could advise on the best match from the continuing range.
20 avril 2026
Avis spontané
Réponse de Ronseal
Hi Sandra,
Thank you for leaving us this fantastic review.
We look forward to being of assistance with any future projects you may be undertaking.
Substandard container that splits.
I purchased a tube of Ronseal Multi purpose Dark Ready mixed Paste Wood Filler from B&Q. I got it home and cut off the end where it is to come out from. I squeezed and squeezed, nothing came out but then when I looked at the tube, it had split in the seam at the top. I took it back to B&Q for a refund and found on the shelf most of these other tube containers, had also split. One had even been taped up! Surely this will affect the contents if air has already got in there.
This product is useless in its present container.
19 avril 2026
Avis spontané
Réponse de Ronseal
Hi Jane,
Thank you for taking the time to leave us this review.
It is our priority to ensure that all our customers are satisfied with every aspect of our products. We’d really like to assist in getting this resolved for you, our customer services team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Terrible product worse customer service
If I could give the product (chalky paint) and the customer service a combined score of 0 I would.
We bought chalky furniture paint for cupboard doors, and couldn’t get any sort of coverage that wasn’t patchy and a mess. Don’t buy this product.
I wrote to customer service who basically patronised me and said the wood and the application was at fault and I couldn’t have possibly put enough paint on the door (my decorator painted it in 4 coats)
I won’t be using any of their furniture paint again. And definitely wouldn’t recommend it. Instead my decorator used a Zinsser product, which I thoroughly recommend.
15 avril 2026
Avis spontané
Réponse de Ronseal
Hi Anne,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Interior varnish matt finish
I moved into my current flat five years ago, and unfortunately the stove area did not have tiles, just freshly painted walls by the landlord. As I cook quite often, I was concerned about how long the walls would stay clean.
A few years earlier, I had purchased the interior varnish matt finish for some craft projects. I thought it might work well to protect the walls around the stove and save me from having to repaint them regularly. At the time, I assumed it would only last for a short while.
However, I’m amazed to say that after five years, it is still as good as the first day. Despite constant cooking, sauce splashes, oil, degreaser, and cleaning products like Cif, it continues to protect the walls perfectly.
This product is truly incredible.
15 avril 2026
Avis spontané
Réponse de Ronseal
Hi Daniele,
Thank you for leaving this amazing review.
We are delighted that your experience using our interior Varnish has surpassed your expectations.
Polite informative and understanding of…
Polite informative and understanding of my problem, fixed no issues thank you.
13 avril 2026
Avis spontané
Réponse de Ronseal
Hi,
Thanks for leaving us this fantastic review.
very prompt and detailed reply
15 avril 2026
Avis spontané
Réponse de Ronseal
Hi Colin,
Thanks for leaving us this amazing review.
Réponse de Ronseal
Hi,
Thank you for leaving this fantastic review.
5 year fence paint has come off after 1 year. Ridiculous excuse given by Ronseal
5 year fence paint has come off after only 1 year. The excuse...I didn't sand down the panels first!! Ridiculous excuse. How many people are going to do that. It's not made clear that is necessary on the tin. Certainly doesn't do what it says on the tin. Better to buy cheaper products from a different company. Don't believe the comments they made. No one contacted me. They have no intention of contacting anyone with legitimate complaints. Whoever thought of their excuse must be laughing their head off how farcical it is as well as the fact you can't do a thing about it. I will never buy any Ronseal products again.
14 avril 2026
Avis spontané
Réponse de Ronseal
Hi Andrew,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Bought a ronseal paint sprayer
Bought a ronseal paint sprayer. This is the biggest pile of scrap I've ever purchased. It sprays paint for about 10 seconds and blocks. This product is unfit for purpose and should be taken off the market.
14 avril 2026
Avis spontané
Réponse de Ronseal
Hi Susan,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
If I could give no stars I would
If I could give no stars I would. To suggest a product has failed as we should have sanded the fence first is appalling. No where does it say to sand the fence panels before use. We would never have chosen to use it had we realised they would try and get out of the 5 year guarantee by coming up with excuses to blame us for the product failing.
14 avril 2026
Avis spontané
Réponse de Ronseal
Hi,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer services manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Good result
Good result and customer care..lacking certain application details on the pot though
13 avril 2026
Avis spontané
Réponse de Ronseal
Hi Evan,
Thank you for taking the time to leave this great review.
Your feedback will be passed on.
Prompt, clear answer
Prompt, clear answer.
Wish everyone was like this.
Thanks
10 avril 2026
Avis spontané
Réponse de Ronseal
Hi Steve,
Thank you for leaving this fantastic review!
We look forward to being of assistance again in any future projects you may be undertaking.
I used Ronseal Interior Varnish satin…
I used Ronseal Interior Varnish satin clear on hardwood internal doors and stair balustrades. What it does not say on the tin is that it should never be used on a wood surface that may be frequently touched by a human hand. My experience is that the natural oils in the hand are transferred to the water based varnish and over time it becomes darkened and sticky to the touch. It cannot be cleaned and is the source of much ongoing angst. Why do the company not point to this shortcoming in the advertising and on the tin. The areas around door furniture and staircase handrails in particular are a no go area. If you want to incur the cost and inconvenience of stripping and retreating your hardwood handrails with a more suitable oil or varnish after only one to two years, then this is a fine product, if not avoid it.
10 avril 2025
Avis spontané
Réponse de Ronseal
Hi Brian,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our varnish. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Buy a different brand
I purchased a tub of Ronseal Sage fence paint which when painted on came out blue! I sent photographic evidence to Ronseal who tell me that the colour is not blue it is sage green and that it is supposed to look like it does! Definition of sage is : Sage green is a muted, grey-green hue resembling dried sage leaves! What I got was duck egg blue, quite a contrast! But I am wrong they are right! I say don’t bother with Ronseal but another brand!! Maybe I shall quote the Sale of Goods Act to them: Under the Sale of Goods Act 1979 (and the current Consumer Rights Act 2015 for post-Sept 2015 purchases), paint must be of satisfactory quality, fit for purpose, and match its description. This means paint must not be defective, must adhere properly when applied correctly, and match the specified colour.
5 avril 2026
Avis spontané
Réponse de Ronseal
Hi,
We are so sorry to hear you are not satisfied with the quality of our Fencelife, We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Customer service was excellent and very…
Customer service was excellent and very professional.
7 avril 2026
Avis spontané
Réponse de Ronseal
Hi Dawn,
Thank you for leaving this great review!
Ronseal one coat starting peeling after…
Ronseal one coat starting peeling after one coat one some of the drawers
Very dussspointed dont recommend at all
6 avril 2026
Avis spontané
Réponse de Ronseal
Hi Yasmin,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of one of our proucts, We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
I used Ronseal Diamond Floor Varnish…
I used Ronseal Diamond Floor Varnish (Antique Pine- Matt) to varnish a floor of pine boards for a customer whose dining room I was renovating. I, along with a helper, sanded the floor thoroughly with hired machinery, the kit that professionals use). We left the floor raw and flat, waiting for a glorious coat of liquid gold to enhance its beauty and protect it for years to come. Tow coats of Ronseal later and the result was ghastly. Brush strokes and overlaps were clearly evident and the colour resembled no timber you’ve ever seen in your life- or would want to see. It looked like the job had been done by 6 year olds. Naturally, the customer was not happy. I re-did the entire floor, all at my expense. I then used Osmo Oil and it came up beautifully. Therefore I think that it Ronseal should change the catergory of the product from Varnish to Tarnish. Whilst at it they could change their catchline from “Does exactly what it says on the tin” to “You get what you pay for”.
12 mars 2026
Avis spontané
Réponse de Ronseal
Hi Sam,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our Diamond Hard Floor Varnish. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.