RW4Y  Avis 

Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere.
It's fairly pricey, but I don't mind paying for good quality. However, I then had to make separate arrangements and pay for somebody else to deliver it to the Isle of Wight, which is moderately annoying, hence the 4 star rather than 5 star review.

It does what I wanted brilliantly and importantly it is easy to use.

Great buying experience from the company.. From order to delivery, very quick and efficient..

Damaged product, having to wait 3 weeks for replacement. Confusing ordering system thought I was dealing with falcro, who on my first phone call seemed well informed, when I phoned again the person seemed to have less knowledge about the product than I did & seemed like she was doing her washing up while talking to me. Instructions with loft ladder very poor & why don’t you provide. Architrave linings with a mitre on all ends v? Very poor . The packing of product was also poor if it had better protection the damage would not have accrued.

A great product at a competitive price, waited a little longer than expected but other than that, no complaints.

Excellent service.

So easy to order and install. Great product at a great price.

Fakro blinds don’t fit window. Numerous messages back and forth. Going on three weeks now . Absolutely useless customer service. You can’t even get call back from engineer. It gets worse. They now want me to sign a form confirming I will pay engineer 300 pounds for a visit even though they know blind doesn’t fit

Very good product and excellent finish

There will be a 35% admin fee on the credit and also, a £35 repacking fee for each item if the products require repacking.

I have had previous loft ladders which have finished flush inside the attic this ladder has two brackets which stand proud inside the attic which cause a trip hazard the ladder doesn’t feel as strong and the catch is not as good as others.

When we set foot on RW4Y Stand at Harrogate Renovating and Building Show, and after having a conversation with the RW4Y Team, Mike Hutchinson (Sales Manager). gave us all of the information we needed to satisfy us to make the correct decision of Roof Windows for our project.

There were various options to choose from and to suit anyone’s needs whatever project you are planning eg: listed buildings, old Barns and renovation projects, RW4Y cover it all.

After returning home, we wanted to check our measurements and style of roof window we wanted from RW4U’s fully detailed information booklet,
We placed our order with Mike who covered everything we needed to know, from courier to despatch date to suit us.

The delivery was swift and effortless.
When the windows arrived we fully checked everything over. The windows were very well boxed up and secure and very happy with the excellent quality. Great instructions to follow for fitting and very clear.

We still have them to fit but we’ve had a long delay due to some personal family issues.
But looking forward to fitting then soon.

I would recommend anyone looking for roof windows which are well made.
The engineering has been well thought out and worth the price is to contact Mike Hutchinson, very professional, knowlegeable and friendly.

Mike will help you choose what is right for your project.
Thanks Mike for all of your support and hope to see you again soon.

went above and beyond to source my part needed

Great customer support

We had lots of help start to install very good service very good product this is our second ladder 🪜 from yourselves Definitely use you again and recommend service brilliant

Clear guidance as to the flashing required, reasonable price, prompt delivery.

Good communication, person checked our requirements with site visit. Correct goods arrived in good condition on time

I couldn't find one of the items that I wanted on the web page so phoned up and spoke to a very helpful lady. She set up a personalised basket and added the items for me. She even phoned me back the next morning to say that the items were actually in stock and had been dispatched. Very helpful. Thankyou.