Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Voir plus
L'entreprise a répondu
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Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... Voir plus
L'entreprise a répondu
Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere. It's fairly pricey, but I do... Voir plus
L'entreprise a répondu
Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de rénovation
- aussi dans
- Fournisseur d'échelles
- Fournisseur de fenêtres
- Magasin de matériel pour l'entretien des toitures
Écrit par l'entreprise
We supply roof windows, skylights, loft ladders and many more!
Coordonnées de contact
Hearthcote Road, DE11 9DW, Swadlincote, Royaume-Uni
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4,6
Excellent
627 avis
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A répondu à 100 % de ses avis négatifs
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Products good, Customer Service very disappointing
Products are good - our windows and blinds are fifteen years old now, and we have just had the first need to repair a blind.
However, very disappointed with Fakro Customer Service, a real "Computer says No" attitude - flat refusal to engage with us on either repair or replacement unless we could produce the blind's serial number and, despite thorough examination of the blind, we could not (we recall now there were some adhesive paper labels which came off after several years in the sunshine and which we did not keep).
We were subsequently able quite easily though to identify a replacement blind on Fakro's linked blind vendor partner's website - quite why Fakro's Customer Service couldn't/ wouldn't help us with that is a mystery.
It's a real shame that we will never know whether our original blind could have been repaired, which we would have preferred given the pattern is no longer available, so we now do not have a matching set in the room.
Also, it is a waste if we've had to throw the existing blind away, if it could have been repaired.
8 avril 2025
Avis spontané
Quick response regarding my order
Quick response regarding my order, regular contact via e.mail with updates to ensure my order was ongoing, very helpful with my queries, order arrived as advised in the correct time frame.
18 février 2025
Réponse de RW4Y
Hi Susan, thanks for the 5-star review. We're glad our customer service team is helpful and efficient.
Great
Great, accurate samples, and exactly the product fit needed. Swift delivery and good updates.
18 février 2025
Réponse de RW4Y
Thanks for the great review!
A 40 day delivery!!
Having ordered the replacement seals at the end of January they finally arrived 40 days later and not within the 20 days originally quoted which was disappointing.
30 janvier 2025
Réponse de RW4Y
Hi Peter, we're really sorry about this experience with us. This was delivered in 27 working days which is unfortunately over the 20 days we advise, this is down to all parts being manufactured to order.
We are extremely sorry for the delay and tried to keep you updated regularly but we understand the frustration around this. Apologies again and hopefully when you order from us we can rectify this for you.
Réponse de RW4Y
Thanks, Max for the great review!
Easy to order and quick delivery.
6 janvier 2025
Réponse de RW4Y
Hi Ali, thanks for the great review :)
Great company to deal with
Great company to deal with. Best value, speedy delivery all round top service
9 janvier 2025
Réponse de RW4Y
Hi Steven, thanks for the great review!
Réponse de RW4Y
Hi David, thank you for the great review.
RW4Y has eneacted the order so far…
RW4Y has eneacted the order so far perfectly. The only comment one can make is that the transport company did not as they had said phone or text with a time slot unlike every other transport company whom can give you a 1 or 2 hour window. Luckily we were available at time it arrived.
22 novembre 2024
Réponse de RW4Y
Hi, thank you for the great feedback. In regards to the delivery company not alerting you, this definitely does seem strange as they should contact you before. I will flag this with them.
Réponse de RW4Y
Thank you Heather for the great feedback.
Realistic re delivery time
Realistic re delivery time. Kept me informed re delivery.
23 novembre 2024
Réponse de RW4Y
Thanks Janet for the great review.
Réponse de RW4Y
Thanks Sarah for the lovely review. Glad we were able to help.
Réponse de RW4Y
Hi Elliot, thank you for the great review.
Great service and advice
1 novembre 2024
Réponse de RW4Y
Hi John, thanks for the great review. Great to hear.
Tired of waiting
Being informed, say an hour before delivery would be helpful instead of waiting in all day.delivered at5pm.
Then driver left the window 20yds from my door, telling me it wasn't heavy.
I am 78.then also had to get it up my steps
16 septembre 2024
Réponse de RW4Y
Hi Robert, we're sorry you didn't have a good experience with the delivery company we use.
We have spoken to them about this issue, and they confirmed it was booked two days prior to the delivery date. However, it is an all-day service, unfortunately, unless you pay for AM or PM slot.
All deliveries are also kerbside only and at the driver’s discretion if they want to take it any further. We hope that clears that up for you and hasn't caused you too much further trouble.
Réponse de RW4Y
Glad you are happy with our blinds! Thank you for the review.
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