rosenames.co.uk Avis 20

Needed help choosing a rose and Maureen was so friendly and patient, she explained all the different roses to me and I ordered a Tutti coloured rose bush. Was super happy when it arrived on time and looking great, can’t wait to see its flowers in the summer.

These guys are amazing, very friendly and prompt at responding.

I ordered an anniversary gift from them and was blown away by the quality of the roses, they really are special and were the perfect gift ❤️

Super quick deliver as well, I will use again and highly recommend them

Not my first time using Rosenames. I think all my friends have one of their roses in their gardens now, great gift!

Very helpful ladies on the phone and very quick delivery!Such an english gift. Beautiful packaging. My friend absolutely loved it! Thank you!

Excellent help from Anna, was very patient when I couldn't upload the photo.
The rose was lovely and prompt delivery,would definitely use again🙂

Amazing company, beautiful roses, gift wrap and delivered on time, i would definitely use again and have recommended to all my family and friends.

Absolutely disgusting company . I emailed to tell them DPD had dropped my rose off at shop across the city when I took a day off to wait I for a live plant . I requested a refund . They sent me “evidence “ I had asked DPD to do this , this is incorrect , they accused me of lying and no refund . I advised no delivery attempt made and opened a dispute with the bank . They challenged it and sent their “evidence “ to the bank , which included a GPS of their attempted delivery , which by the way was 8 miles away from my house , as I advised them initially not attempt made . Anyhow no refund so £50 lost as got nothing , and called a liar , quite aggressive and rude in the emails . Do not use

If I could have left 0 stars I would. The after sales service is awful. I recently lost my dad and my brother and explained this to them. My sisters and I wanted to buy my mother a rose named after my father as it was the first of his birthdays since he died. The rose arrived with the bottom of the box broken and had clearly been taped back together by the delivery service. On opening the box. The pot was split open and all but two of the stems were snapped, some in several places. The rose buds were also no longer attached to any stems. I immediately contacted the company. They were not available by phone so I emailed. The reply was to say it was the fault of the delivery, which I agreed with in my original email. They said not to worry the rose will come along nicely eventually. I replied that they knew what it was for and it wasn't acceptable for them to expect us to give it to my mother in that condition or expect us to not want compensation. They said return it but i would have to pay delivery costs and they would un name my father's rose. I replied saying that I thought their attitude was cold and unsympathetic to our situation and I dont agree that i should incur any costs. I explained that as the rose was named after my father my mother was upset to think they would take the name away. Their reply, glad to hear she wants to keep it, best we can offer is delivery cost returned. They would not accept that we had paid £48 for a flourishing rose and was left with a few sprigs by the time we cut it back. From what I see. If the rose arrives undamaged 5 stars. If it's damaged, 1 star so I guess their customer service is shocking if they have to deal with refunding or compensation. Very sad

Terrible After Sales Service. Aggressive Rude & Threatening. My partner bought me a rose for valentines. The label was wrong so they replaced it no problem. That was February. The rose has, like my others been looked after but is no different 5 months later than when it arrived. My partner contacted them & was threatened with being sued if a bad review was left!!! Well looking at other reviews there solicitor must be busy!!!

I have bought several roses from Rose names . They have all been beautiful but I recently bought one for a deceased pet and it failed . No problem the lovely Donah gave me advice but as it didn’t work they are sending me a new rose . Absolutely brilliant customer service and so helpful . They even replaced a picture that attached to a rose as mine had broken up . Highly recommend

We received our rose and it came out beautifully! The colours were bright and the rose itself was well packaged! Will definitely be ordering more!

A pretty rose with even prettier packaging, made my siblings jealous of this pressie for my Grandmother. Would order another again in the future.

Great great great, I came across this site and was so glad as I’ve used them again and again, brilliant in every way and the roses are Devine I would highly recommend

Absolutely appalling customer service, and rude rude rude.
I should have done my research before ordering but they seemed very nice and genuine.
I’d advise spending your money at a reputable retailer.
No doubt they will offer some pathetic excuse in response…

I ordered a red rose for my mums 90th birthday but came as pink. I contacted them and was told that is what is stocked as red. I told them my mum has severe sight loss and can only see red. There was no refund or replacement. I sent 3 emails and only got 1 reply from them. Very disappointed so would not order again or recommend. Very poor after sales

Made my order,and the very next day it arrived beautifully packaged. Very happy indeed.
Lucy

Just arrived and it will make a beautiful gift for my mother in law. Speedy delivery and for this price it’s a bargain! Thank you!

Amazing customer service they couldn't be more helpful. Beautiful rose my mum loved it

Disappointed with customer service. Sent a rose to my mother after the death of her dog. Rose arrived with damaged packaging and soil split all over her kitchen. Contacted customer service, no apology and no compensation.
Will not be using or recommend this company.