Roseparking Avis 

Very rude and unhelpful staff. Car broke down the morning we were due to travel to the airport, so tried to change the vehicle details for the booking. Man on the phone was extremely rude and refused to change it. Wasted the booking and unable to use it. Would not recommend!

Do not use, they use your car stating they are moving it from one site to another, I had a ULEZ fine awaiting me £90 when I returned after 7 week holiday !!! So many people are saying the same thing about them using your car for pleasure trips !!! Beware beware beware

I would give zero stars if there am was the option to do so.

I booked them for meeting and greet at Heathrow T5 on 11/9 After calling them as requested 30mins before getting to T5 ( at 6.30am) I arrived at 7am and had to wait 45 mins for someone to pick the car up
On my return on 15/9, I called them as requested upon landing at 2.40pm and was told my car would be in the short stay T5 car park at 3.30pm. I waited another 2 hours in the car park finally getting my car at 5.30pm

I emailed the email address on their web site on 15/9 same day as my return asking for a full refund and no response to date.

I have since been told they send their drivers by bus and coach to pickup and collect and have maximum 8 drivers.

I would steer very clear of this company. They do not have the correct HQ office address on their website and when I asked over the phone for them to email me the address the guy on the phone said they do not have access to email and cannot send any mails. Not a professional company.

Do not use. Car damaged badly down one side and the driver ran off. Company no refusing to engage…

Do not use. Return my car which had been keyed down one side several times (full length). Delivery guy left immediately after giving keys tried to call them to show the issue and they have refused to engage in any conversation. Looks like they dump the car anywhere for this to have happened

If I could put 0 it would be, I booked with wwwcompareparkingdeals.co.uk well in advance

rose Parking didnt turn up, put the phone down on me 3 times whilst I was at meet & greet in Heathrow short stay. Cost me £300 to get another company to collect my car as I needed to check in.

Absolute joke.

AWFUL EXPERIENCE from start to finish. On the way out, even though we gave plenty of notice, they arrived nearly an hour after we did. We almost missed our flight and had to pay extra for the short-stay car park while waiting.

On the return, they took another hour to bring the car back. Each time we called, they said “10 minutes,” but it was nothing of the sort – just constant delays.

We even emailed them afterwards to give them the opportunity to apologise, but after two weeks, we are still waiting for any response. To make matters worse, if you check their website today, it shows a “Service Suspension Notice” – their services have been suspended due to non-payment of IT service charges.

Completely unreliable, unprofessional, and stressful. Avoid at all costs.

They were the cheapest option and you pay for the sh*tty service you get.
The drop off wasn't too bad, waited only 15 min (still, after we called them 30 min in advance)
But the pick up... OMG! We called when we landed (bags, passports, walks from the gate...) and yet had to wait for an hour!!
The guybwho barely speaks English kept telling us "10 min" every time.we called.
Where the hell did they park the car that it took them an hour to bring it back?! At thier sister's back yard?!
But... If. You go cheap (like I did) you pay for it.
Never again!

Do not trust their fake reviews on comparison sites.

Car will be parked on some random London side street.

If you do book / too late to cancel. Ring WELL in advance because they will be late to collect, they will be late to drop off (1hr 30 after calling, leaving us waiting into the early hours of the morning)

Car was then used to run errands at their own leisure (whilst we were waiting). They stated the m25 was closed, Which it wasn’t.

Very rude and blunt “customer service” and speak limited English which doesn’t help the situation.

Definitely worth paying extra for Heathrow parking directly through the airport.

Unprofessional, tardy, rude and unapologetic. Considering a meet and greet services purpose is to remove an element of stress from travelling, Rose Parking turned out to be our biggest concern.

I wish I'd seen the reviews before booking via Compare The Airport Parking!

Absolutely shocking service. Although I can't really comment on the actual "service" as no-one turned up to meet us!
We followed the process and called the number provided when en route to the airport. No answer. Called again at the airport - no answer. A further 20+ calls, all unanswered. We were forced to leave the car with another provider at the airport car park, which cost 4 times more than had we booked in advance! We would have missed our flight otherwise.

3 months on, serveral more calls and emails and they still havent reposnded to me! I now plan to take this to Trading Standards.

Avoid this company!

Your service was superb. Staff very kind and professional.

It was a great service. Very easy to use, professional and affordable. I will definitely be using you guys again in the future. Thank you!

I should have read the reviews before booking with this company . Just been told our car will take 55 mins to arrive and he put the phone down. Delays with BA baggage meant we were delayed coming out and all they said in an aggressive tone you are late and said car would be here in 55 mins and he put the phone down. No customer service or apology for the delay. I will not be using this company again

Do not use, car came back damaged and company unwilling to speak to us or give us any details. Police now involved. Stay away at all costs

Had an efficient turnaround . Very responsive to request and good after sales service too . Will book again !

Horrendous parking service - DO NOT USE!!
The operator was extremely rude and will cut you off when you are ringing for an update to the whereabouts of your car.
They took 50 minutes to arrive after calling on our departure and over 1hr after calling on our return
This is not meet and greet parking!

Worst company I’ve ever used!!!

Worst company ever - DO NOT USE!!!!

Attention this is SCAM AND DODGY! They never come to collect your car, They keep saying 25 minutes and then you calling back they say another 15 minutes then you missed the flight and losing 2k , I have to book with another car park company at terminal 5 Heathrow they had the reception and reliable, But this one no even there present at the airport , I reported to Heathrow and my bank and police and trading standards still they haven’t refunded me.

Only words to describe this people are scam and fraud. Avoid at all costs !!! do not use them you will regret so much!!! Cheap price for a reason easy money for them and do not provide the service. You will just end up missing your flight still waiting for them.