ROSOKI  Avis 

447
TrustScore 3.5 sur 5

3,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

This is my 2nd purchased, previously it’s only took 2 months to arrived. However, for the 2nd purchase it’s took some time maybe due to current circumstances. Purchased in Feb’21 & arrived safely in M... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I placed and order in April and received my package a month later. Quality of necklaces were great. My daughters absolutely loved them ❤ I was a bit disappointed to be honest though. I was supposed... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

BEST JEWELRY PURCHASE EVER. Literally. I took a chance on this company after seeing an AD on Instagram and my expectations were beyond exceeded. I’ve now placed 5 custom orders and they’ve all come ou... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

if i could give this 0 stars, i would. i ordered in SEPTEMBER 2020 & didn't receive my items until FEBRUARY 2021. customer service was no help either. they just kept reassuring me that they were corre... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Custom jewellery made to last.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

447 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(447)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

The order took a very long time to…

The order took a very long time to arrive but I am very pleased with the product!!! Its exactly what I ordered and the price was great. Would highly recommend to anyone

18 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

So glad you love your order! Thank you for your lovely review. We now have faster shipping so you can receive your pieces quicker! Lots of love xx

Noté 5 sur 5 étoiles

Love it!

Love it!! It’s exactly how I imaged it to be, it’s just like the images provided.

16 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

So glad you love your necklace! Lots of love xx

Noté 1 sur 5 étoiles

Ordered over the summer package wasn’t…

Ordered over the summer package wasn’t attempted to be delivered until November when it was lost in transit. I contacted customer service who didn’t respond to me for over a month at the time they just said sorry we will resend. I asked for a full refund as I don’t need these products 6 months later but again no response! Worst customer service by far.

12 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Hey! Thank you for your review. I have looked into your order for you and I can see your order was placed in October and your parcel was shipped in November. I have looked at your tracking link and it says your parcel was forwarded to a different address as the Post Code provided on your order may have been incorrect. Please know our Instagram DM's are always open and we reply to customer queries daily on there. Please send us a message on Instagram so we can help you with your order xx

Noté 1 sur 5 étoiles

Terrible Company Waiting 8+ months

UPDATE:
It’s been 8 months. I repeat 8 MONTHS since I’ve been waiting for my package. It’s just a small necklace and it takes them 8 MONTH+. I get items from Wish shipped quicker. This is honestly ridiculous. I’ve demanded plenty of times for my money back and they give me the same bs excuse. I really don’t want the necklace and since they won’t reply to my emails. They will reply to their reviews.

Terrible terrible company. I ordered a necklace in September and it still hasn’t arrived yet. I kept on asking for details about my package and they keep telling me the same bs excuse, or at times they just don’t respond.

12 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Hey! Thank you for your review. Unfortunately there was a delay in our September orders which we communicated with our customers via email. As your order contains a custom name necklace your order would have taken a little longer as these are all made to order.

I have tracked your order and as you can see on your tracking link your order was shipped on January 18th and there have been regular updates about your parcel. Your most recent update shows your parcel has arrived at your destination. :)

Noté 4 sur 5 étoiles

Looks great!

12 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

So glad you love your necklace! Lots of love xx

Noté 5 sur 5 étoiles

The quality of the necklace is so good…

The quality of the necklace is so good and it looks exactly like the picture. My order took about a month and 2 weeks but it was worth it!

10 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

So glad you love your necklace! We're so excited to let you know that we now have faster shipping times. Thank you for your review! Lots of love xx

Noté 1 sur 5 étoiles

THIS SUCKS !!!

if i could give this 0 stars, i would. i ordered in SEPTEMBER 2020 & didn't receive my items until FEBRUARY 2021. customer service was no help either. they just kept reassuring me that they were corresponding with dispatch but wouldn't give me any updates or tracking numbers. i am NOT buying from rosoki again & i suggest you don't either (unless you're okay with waiting half a year)

9 février 2021
Noté 5 sur 5 étoiles

This is my second time ordering from…

This is my second time ordering from this website. This order came two weeks faster than the first time. Good quality necklaces as well !!

9 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Thank you for your lovely review Alexia. Lots of love xx

Noté 1 sur 5 étoiles

So i recently put a post up about not…

So i recently put a post up about not receiving them after 5 months and being misrouted 2 times well today I received my parcel open the white bag to find a little brown envelope inside with a big rip in the back and no necklaces at all NOT ONE !!!!! I am furious and they are not replying back to me it would be appreciated if you can email me back for order no 35188 because i have emailed and you haven’t answered but you seem to respond on here !!!!

8 février 2021
Logo de ROSOKI

Réponse de ROSOKI

Hey Alex, I can see on our Instagram that we have been having regular contact with you through our Instagram DM's. I am sorry to hear your package arrived the way it did. Please know your parcel would never have been shipped that way by us. Something must have happened to your parcel during transit when we shipped it. As mentioned in our most recent message to you on Instagram we have offered you a full refund and you should contact Hermes to issue a complaint regarding the way your package arrived to you x

Noté 3 sur 5 étoiles

Takes a while to come but good!

I ordered back in September and still have not received anything, in the beginning they replied back to my emails and now they completely stopped.

Edit: it took a while to come (5 months) but I like the necklaces and also got a gift ring. The necklaces look sturdy and have a nice shine. Not a bad buy!

5 février 2021
Logo de ROSOKI

Réponse de ROSOKI

Thank you for your review. Unfortunately there was a delay in our September orders which we communicated with our customers via email. We keep all our customers updated regarding their orders as often as we can. I am sorry I am unsure what you mean by our jewellery not being authentic - all of our pieces are made specially by us from the highest materials so each piece keeps its longevity. We have thousands of happy customers who regularly tag us on Instagram, and many of our customers return to make new purchases as they are so happy with the quality of our necklaces which makes us so happy. x

Noté 5 sur 5 étoiles

10/10

Amazing , good quality necklaces, order came super fast

2 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Thank you so much for your review! Lots of love xx

Noté 5 sur 5 étoiles

IVE FALLEN IN LOVE

When I first opened the packaging was nice and safe. The cursive of my name is perfect and I love the gold because It doesn’t irritate my skin in any way.

1 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

So glad to hear you love your necklace Jessica! Lots of love xx

Noté 5 sur 5 étoiles

Cute neckleces

Delivery took about 2 months but the neckleces are gorgeous, it was worth the wait. I dont understand people that thinks this is scam....

1 février 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Thank you for your review Pola, lots of love xx

Noté 1 sur 5 étoiles

Disappointment and dissatisfied

Very bad experience and customer service. The shipping was very slow and the order arrived after 4 months when the expected duration was 2-5 weeks. Tried to email the customer service but there was no reply after 2 emails, no follow-ups and no getting back to the customers on their issue. Tried Instagram direct message as well and the message was read but no response/replies.

Ordered a customized necklace but the wordings were not engraved as illustrated or described on the website. Instead, it was printed on. Also, the specified wordings were printed wrongly. It was supposed to be a birthday gift last year.

1 février 2021
Logo de ROSOKI

Réponse de ROSOKI

Thank you for your review. Unfortunately there was a delay in our September orders which we communicated with our customers via email. Our instagram comments and DM's are always open. I can see you ordered a custom necklace, as mentioned on our website these can take longer to process as all our custom pieces are made to order. We offer a 30 day money back guarantee for any of our customers who are not happy with their pieces x

Noté 5 sur 5 étoiles

Overall

Overall, I am very satisfied with my shopping on this website. They has a very caring and kind salesperson. They managed to resend the returned product due to customs problems. In this respect, they deserve a thank you. I received the product I liked exactly as shown in the advertisement. The shape and color of the product matches with the product descriptions. The packaging of the product was very elaborate. There was no deformation in the product. It turns out that the necklace is original.

27 janvier 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Thank you for your lovely review, lots of love xx

Noté 2 sur 5 étoiles

It takes to long to be delivered

It takes to long to be delivered. Since January 5th y got it on January 25th

27 janvier 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Thank you for your review. All information on processing and shipping for custom and non custom items is on our website :) x

Noté 5 sur 5 étoiles

I love my Pisces necklace

I love my Pisces necklace! I’ve been looking for one everywhere and this one is great quality and easy to read! I love it so much? Thank you Rosoki!

26 janvier 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

So glad you love your necklace. Lots of love x.

Noté 5 sur 5 étoiles

Cute and affordable

Got my necklace yesterday and it’s really cute. So far really please with my purchase. I would recommend for a custom gift. Shipping was a bit slow but I didn’t mind the wait.

24 janvier 2021
Avis spontané
Logo de ROSOKI

Réponse de ROSOKI

Thank you for your review. All information on processing and shipping for custom and non custom items is on our website :) So glad you love your necklace. Lots of love x

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus