I purchased a watch for my husbands 80th I was so excited ( prob more than him) but so sad it was too big for his wrist as he’d lost weight recently Rotary were great even though I’d taken off the... Voir plus
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Lisez les avis des autres
not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Voir plus
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Great watch look good,comfortable to wear,great company to deal with very efficient.Only compliant,you need a magnifying glass to see the date,but this doesn't bother me .I would recommend both the wa... Voir plus
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Super-pleased with this watch - it’s the first mechanical watch I’ve owned since the 1970s! Build quality is superb and the design is excellent (yellow-face Seamatic 300 Auto, with standard steel clas... Voir plus
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À propos de l'entreprise
À propos de Rotary Watches
Écrit par l'entreprise
Original British Design
Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.
Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.
Coordonnées de contact
Rotary Watches Ltd, Elm Yard, 13-16 Elm Street, WC1X 0BJ, London, Royaume-Uni
- 02074345500
- service@rotarywatches.com
- rotarywatches.com
4,3
Excellent
374 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Rotary Watches
Hi There,
We have looked into this and your order is marked as delivered. We hope that you are enjoying your new watch.
Thanks,
Fraser | Rotary team
Réponse de Rotary Watches
Thank you so much for taking the time to leave a review. We are so glad to hear this!
Lovely watch
Lovely watch, however the “complimentary strap adjustment” I requested was not done and I had to then pay to get it altered.
24 février 2026
Réponse de Rotary Watches
We are glad to hear that you are pleased with the watch! We are sorry to hear that the bracelet adjustment was not carried out correctly. We will make sure that our service team looks into this to ensure it does not happen again. We do apologise for the inconvenience caused.
I tried to order a watch kit
I tried to order a watch kit. It cost $240.00 dollars. after I ordered the watch kit, the web site said that I didn't make the order. I checked my bank. It said that I did. I have tried to get my Money back. They have even said that they would refund my money. they haven't. they even try to send me EMAIL saying I haven't used my discount codes.
14 février 2026
Avis spontané
Réponse de Rotary Watches
Hi Dennis - I cannot see a record of this transaction, but if you email our customer service team (customerservicedepartment@peershardy.co.uk) they would be more than happy to help you look into this further.
Fraser | Rotary Team
Return and Refund Service
I ordered the wrong watch and I had to return. The return process was easy and I was kept updated by customer service and have received a full refund. Good service.
26 janvier 2026
Réponse de Rotary Watches
Thank you for reviewing your experience, we are glad to hear that the process was smooth.
Delivery was fast once I place my…
Delivery was fast once I place my order.
Watch came well wrapped and protected.
I can’t wait to give it as a gift.
26 janvier 2026
Réponse de Rotary Watches
Thank you so much for taking the time to leave a review, we greatly appreciate it. We hope that the recipient loves their new Rotary!
Quick efficient and very smart watch.
26 janvier 2026
Réponse de Rotary Watches
Thank you so much for leaving a review!
Stunning watch
Stunning watch, really well made. Looks smart and the quality is amazing.
Delivered within a few days with an adjustment made to the links done free of charge.
Highly recommend 👌
26 janvier 2026
Réponse de Rotary Watches
Thank you for taking the time to leave a review. We are so glad that you are happy with your new watch!
I have only had this watch for about 2…
I have only had this watch for about 2 months and the leather strap has a broken loop. I have always been careful when putting the watch on so as not to strain the loops. So now need a new strap. Not impressed.
30 janvier 2026
Avis spontané
Réponse de Rotary Watches
Hi Paul,
We do apologise for the inconvenience caused - this is far from the quality that we expect to deliver.
Please contact our customer service team: customerservicedepartment@peershardy.co.uk
Many thanks,
Fraser | Rotary Team
Réponse de Rotary Watches
Hi there,
Thank you for taking the time to leave a review, and please accept our apologies for the delay in receiving your order. We understand how frustrating this can be, particularly over the Christmas period.
While we did experience some disruption with our shipping partner during the festive shutdown, this is certainly not the level of service we aim to provide. I can see from the tracking that your order has now been delivered, and we hope you’re pleased with your new watch.
Thank you for your patience, and we appreciate your understanding.
Fraser | Rotary Team
Réponse de Rotary Watches
Thank you for leaving a review, we are so glad to hear this!
The price was great
The price was great, however the complimentary strap adjusting service is probably closed for Xmas holiday. I indicated my wrist's measurements and the watch arrived unadjusted. Now I must find a jeweller to adjust it for me. I do not mind but then don't advertise strap adjustment if you don't deliver. Simple as this.
18 décembre 2025
Avis spontané
Réponse de Rotary Watches
Hi there, firstly we are pleased to hear that you are happy with the watch. We do however apologise for missing the bracelet adjustment, this is entirely our responsibility and we would be glad to adjust the watch for you entirely free of charge. Please email our customer service team at customerservicedepartment@peershardy.co.uk to arrange this.
Fraser | Rotary Team
I would like to sincerely appreciate…
I would like to sincerely appreciate the outstanding service provided by Natasha from the repair department. From the very first interaction, she was kind, patient, and genuinely attentive. She took the time to listen, explained everything clearly, and handled the situation with such professionalism and care that it instantly put me at ease.
THANK YOU Natasha !
16 décembre 2025
Avis spontané
Réponse de Rotary Watches
Thank you for taking the time to leave a review, we greatly appreciate it. We are delighted to hear that Natasha was able to help you, we shall pass the compliment along!
Excellent product and speedy delivery
25 novembre 2025
Réponse de Rotary Watches
Thank you for taking the time to leave a review, we are so glad that you are enjoying your new watch
Excellent Customer service
The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken much longer to resolve. I am very happy with the outcome. She is an asset to Rotary watch Customer Service team.
3 décembre 2025
Avis spontané
Réponse de Rotary Watches
Thank you so much for taking the time to leave a review. We will pass your feedback onto Lorraine!
Rotary slim watch
Easy to order, quick divery and over the moon with the quality of the watch. A present for my husband for our wedding anniversary and he loves it.🙂
25 novembre 2025
Réponse de Rotary Watches
Thank you for leaving a review, we are so glad to hear that your husband is enjoying his new watch!
Fast delivery
Fast delivery. Product well packaged and beautifully finished watches at a very fair price.
25 novembre 2025
Réponse de Rotary Watches
Thank you, your review is greatly appreciated!
Réponse de Rotary Watches
Thank you for the 5 star review!
Brought a rotary watch from h samuel
Brought a rotary watch from h Samuel after 9 months stop working was told battery issues Samuel's sent back to rotary for repair . 3 plus months later no watch Samuel's said they had fight my corner as rotary wanted to charge me for repair.who do I believe rotary or Samuel's paid for extended warranty. Went to Samuel's who said it had been collected and did not know where watch was
2 décembre 2025
Avis spontané
Réponse de Rotary Watches
Hi Michael, thank you for sharing your experience. Could you please email our customer service team who can help get this resolved for you - customerservicedepartment@peershardy.co.uk
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