Sekonda Avis 8 352

I bought a watch less than 5 weeks ago and it is faulty already. I made a warranty claim and now have to return it using a tracked service (at my expense) so it can be inspected. It was a relatively cheap watch so I'm disappointed that can't just replace it and I return the original.
Order 3000202176

Bought a Sekonda active pro smart watch, it arrived nice good looking time piece, quite light, not bad on battery life etc...
But then discovered high inaccuracy in measurements of activities, especially swimming, I got some wild results, some of it was about 50-60% off from reality, and got different measurements for the same distance every time, so it is inaccurate in inaccuracy even.
Then after few months of use, suddenly the display went black, no response to any buttons or connecting it to its charger. Tried to fill a guarantee claim form on the Sekonda website, but after few steps providing some details, there is no option to step forward or processing nothing. So a claim can't be made, very upsetting.
At the moment I am trying to connect them other ways, not much luck so far.
Overall, nice looking piece from a trustworthy brand, but absolutely rubbish in its functionality.

I purchased a ladies smart watch direct from the Sekonda website because they were offering the best deal, they were cheaper than anywhere else and postage was free too.

The watch arrived super fast and was well packaged.

I returned the watch after a couple of weeks though because I didn’t get on with it - it needed charging twice daily.

The return was quickly dealt with and I was given a full refund straight away.

Fantastic customer service experience from start to end just a pity about the watch.

Ordering was easy, delivered on time,product was great

I can't get the charger to stay on , just got it for my bday. The help page is awful

Very poor quality watch. I would never consider buying another one. So disappointing as it was only about three months old. All the shop would consider was to send it to their workshop which would have meant I was without a watch for probably a couple of weeks.

I purchased this Sekonda 1648 watch for my son in 2023 for his high school graduation. He only wore it a couple of times on special occasions. The first time we changed the battery, the watch was already running slow, but I thought it was just the battery. The second time the battery ran out, we didn’t replace it immediately because it’s rarely used. When we finally replaced it this month, after the warranty had expired, the watch completely stopped working — the mechanism is dead, and there is nothing we can do.
For a watch bought directly from the brand’s official website, this is extremely disappointing. The quality is poor and completely unreliable. A watch from a clothing brand I own has lasted for over five years and still works perfectly, which makes this even more frustrating. I wouldn’t advise anyone to buy watch, and I would not buy from Sekonda again.

Stylish watch looks good

It's cheap for a reason, what could of been a fantastic watch is let down by its main feature "GPS"

Plan on waiting anything from 5 to 15 (not joking)minutes for this watch to aquire a satellite, this is really rubbish and happens in all locations so not clear sky issues.
There's only so many warm up stretches you can do before you get a signal

Disappointing even at the low price

Oh and the App is barely adequate

I have had a sekonda

Very happy with my purchase. It came packaged great and even fit through the letterbox which is a plus.

Nice product. Delivered safely

I have used Sekonda before and they very realistic with their price and product

The watch is lovely to wear and very comfortable and it was good value. The delivery was quicker than I thought it would be too.

Quick, efficient, we’ll packaged, professional. Good web site, great product.

I I'm having bad experience with customer serviceCustomer service as they are as they are not responding to my query

I bought a the smart flex watch 3months ago and it is terrible quality. The button on the side no longer works, the screen has gone all glitchy and sometimes the screen completely stops working not responding to any touch. I have contacted customer support and they have informed me that I must pay to return my watch all the way from australia. I am well within my warranty period and yet they are asking me to spend more money towards a faulty watch they sold me. I have lost all trust in Sekonda and their customer service, I would strongly reccommend not purchasing as the quality is not good and they are not helpful.

Delivered on time and as described. Cheers

Easy to setup