Rotary Watches Avis 

375
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I purchased a watch for my husbands 80th I was so excited ( prob more than him) but so sad it was too big for his wrist as he’d lost weight recently Rotary were great even though I’d taken off the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great watch look good,comfortable to wear,great company to deal with very efficient.Only compliant,you need a magnifying glass to see the date,but this doesn't bother me .I would recommend both the wa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Super-pleased with this watch - it’s the first mechanical watch I’ve owned since the 1970s! Build quality is superb and the design is excellent (yellow-face Seamatic 300 Auto, with standard steel clas... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société d'horlogerie
  2. Horlogerie

À propos de Rotary Watches

Écrit par l'entreprise

Original British Design

Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.

Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

375 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(375)

73 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

All I wanted was a simple design but perfect working watch

My first Rotary watch was purchased for me 37 years ago as a gift from my husband on birth of our son. Never in 37 years did my watch give any trouble, until last year. I tried to get it repaired local jewellers without much luck. So I thought about getting a cheapie watch to tide me over until I could invest in another Rotary. This one I purchased was in my sight about six months or so. Finally I was in position to buy. I just love this watch. Although the watch face is not as small as my original ( I have very slim wrists ) it’s clear blue face and gold time markings are just right for me now ( sight going as I age) the navy strap fits fine. I’m so glad that I made this purchase who knows I might get another 37 years from this too.

11 août 2025
Logo de Rotary Watches

Réponse de Rotary Watches

Thank you for the positive review Sandra, we are so glad that you are enjoying your new watch!

Noté 4 sur 5 étoiles

Speedy delivery

Speedy delivery, good packaging, like the watch but the expanding bracelet looks cheap/blingy - it isn't just looks like it is.

6 août 2025
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Réponse de Rotary Watches

Thank you for the review and the feedback - we will pass this on to our design team

Noté 5 sur 5 étoiles

Attractive watch

Attractive watch, well priced, promptly and safely delivered.

6 août 2025
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Réponse de Rotary Watches

Thank you for the review, we are so glad that you are enjoying your new watch

Noté 5 sur 5 étoiles

Great fit for me 6'2" 13 stones

Great fit for me 6'2" 13 stones. Really good feel to it, and of course really great value.

25 juillet 2025
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Réponse de Rotary Watches

Thank you for the review, we are so glad that your watch fits you well

Noté 5 sur 5 étoiles

Lovely made watch

The whole experience from purchasing to receiving the watch was easy and i would recommend this ste.

25 juillet 2025
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Réponse de Rotary Watches

Thanks for the 5* review! We are so glad that you think so

Noté 5 sur 5 étoiles

I love Rotary watches

I love Rotary watches. The new one I've just purchased (a men's chronograph watch) has a lovely orange dial. It came super quick and the price was amazing as well.

2 juillet 2025
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Réponse de Rotary Watches

Hi Colin,

Thank you for the review, we are so glad to hear that you are enjoying your new watch!

Many thanks,

Fraser | Rotary Team

Noté 3 sur 5 étoiles

The battery has run out already

Battery has run out already. Only had it a few weeks
Contacted customer services last week who immediately sent me a return label so I can send watch back for an investigation.
Watch already on its way back to repair centre.
Watch this space

26 juin 2025
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Réponse de Rotary Watches

Hi there, thank you for the review, however we are sorry to hear about your battery. Please could you contact our service team: service@rotarywatches.com - they will help you further with your watch.

Many thanks,

Fraser | Rotary Team

Noté 5 sur 5 étoiles

Watch

Brilliant watch it's my 2nd love the style and looks. Quality is outstanding.

1 juillet 2025
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Réponse de Rotary Watches

Thank you for the review John, we are so glad that you are enjoying your new watch

Noté 5 sur 5 étoiles

Eddies

Perfect experience from start to finish would would recommend anytime

27 juin 2025
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Réponse de Rotary Watches

Thank you for the review - we are so glad that you are enjoying your watch!

Noté 5 sur 5 étoiles

Excellent

Good communication.
Arrived on time great watc

9 juin 2025
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Réponse de Rotary Watches

Thank you for the 5 star review Sarah!

Noté 1 sur 5 étoiles

Very nice design

Very nice design, but real bad quality. In 4 years, my both watches don’t work anymore … I will not buy them anymore

22 juin 2025
Avis spontané
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Réponse de Rotary Watches

Hi Régine,

Thank you for taking the time to share your feedback. We're really glad to hear you appreciated the design of your watches, though we're truly sorry to learn about your experience with their longevity. That’s certainly not the standard we aim to deliver.

We’d love the opportunity to better understand what happened. If you're open to it, please contact our customer service team at customerservicedepartment@peershardy.co.uk, and we’ll do our best to help.

Your feedback is incredibly valuable to us as we continue to improve.

Noté 2 sur 5 étoiles

The product looked like it has been…

The product looked like it has been used before, packaging was very bad as the box itself looked old and you could wipe dust from it. I was very disappointed when i received the packaging a product of £219 and it looked like i have been scammed.

12 juin 2025
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Réponse de Rotary Watches

Hi Abednego, thank you for taking the time to leave a review, we value your feedback. We are also sorry to hear about the state of your packaging, that should not be the case and we do apologise for the unsatisfactory experience received.

Noté 1 sur 5 étoiles

Poor customer service

No instruction manual. Sent an email. No reply. Phoned up. Was told someone would phone. They haven't. Emailed again. Still no reply. Poor customer service.

9 juin 2025
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Réponse de Rotary Watches

Thank you for the review, we are sorry to hear that you had a poor experience with our customer service department and a delay in receiving the requested watch instructions.

This page should contain the relevant information that you require for your new watch - https://rotarywatches.com/pages/watch-care-instructions

Please do let us know if there is anything further that we can help with.

Fraser | Rotary Team

Noté 1 sur 5 étoiles

Faulty product, worst customer service ever received

I flagged a fault with my watch on the day I received it, and over a month later, I'm still waiting for a refund.

Their customer service has been the worst I’ve ever experienced—slow, vague, and completely unhelpful. I’ve had to chase constantly for updates, only to be met with silence or canned responses. After weeks of back and forth, they finally suggested a repair… after I'd already notified them that I no longer want their products and simply want my money returned to me.

At this point, it's about principle. A brand that refuses to take swift responsibility for its own defective products doesn't deserve your money. It’s clear that once you’ve paid, you’re on your own.

The watch itself looked great, which makes this even more frustrating. But there are other brands (Seiko, Citizen, Orient) that make automatic watches without dragging you through a refund nightmare.

I won’t be buying from Rotary again. Ever.

16 juin 2025
Avis spontané
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Réponse de Rotary Watches

Thank you for the review and the detailed feedback, we will take this on board. I would like to apologise on behalf of Rotary for the sub-standard service that you received.

Fraser | Rotary Team

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