Rotech.com Avis 44

This should really be a zero. Horrible communications. Luckily I had bought some extra supplies because it has taken over a year to get them to fill a request. It is now supposedly being processed. They are worthless.

I initially called the customer service number that was on the oxygen concentrator starting with 256 area code (I’m in Bham). I was told I called the wrong location despite that being the number of the equipment. She then supposedly gave me the number for Bham. I called and the recording specifically said for Diabetic supplies. I got a rep and he gave me another number which also had a 256 area code. I called and left a message the next day I still hadn’t heard back from anyone. Called again and received the same recording. I was able to get another number from someone I know and this number had a 205 area code…finally there’s hope! I call and I’m holding for 20 minutes!!!! I eventually left a message and explained that the call was regarding a current customer with a trach. I was hoping they’d call back that day being that this is a respiratory issue. THEY DID NOT CALL BACK. I have yet to hear back from anyone. This is absolutely unacceptable. I’ve called on several DME companies and I’ve never had to wait not even 1 minute on hold and I’ve always been called back. This is horrible customer service. I’ve never heard of Rotech until recent and I do not recommend!! Go where your health and wealth are valued!! 0/10 do not recommend.

Terrible. I am moving out of state and need my O2 concentrator picked up. For a week I’ve called multiple times a day, leave messages, sit on hold. Do yourself a favor and use Apria if you’re in the Denver area. Rotech is the worst. Wish I could give zero stars

This company is VERY DIFFICULT to deal with. Some of the staff are very rude and act like customers are bothering them when they call. Physician offices as well as customers stay on hold extensive amounts of time and messages take a long time, if at all to be returned. Pick up appointments are scheduled and never kept also. BUT - the billing is done and statements sent right away so they get their money. Only positive was the delivery driver. He was very nice and respectful. DO NOT USE THIS COMPANY!! IF I COULD GIVE ZERO AS A RATING, I WOULD!!

This company is overcharging for everything. They charge 75$ for a CHIN STRAP.... yep, something you can buy on amazon for 10$. They are purposely overcharging to make up for insurance adjustments. Stay away from these people. If you have to use them for CPAP, buy your own machine.

Billing me monthly for equipment I have never had. Called monthly for 10 month to fix their billing, but to no avail. They are committing medicare fraud with their billing practices. Check you bill, you are probably getting billed for equipment or services you are not receiving.

I am a new patient that uses several different products from this company I met my first contact in the icu at ascension north west Jason the respiratory therapist assigned to set up a bi pap he was very helpful and was treated with kindness respect and my dignity in tact now onto the phones it's very difficult to reach someone in a timely fashion and I've experienced that every time I've called but hat being said i spoke with several people tying to get my portable device delivered and one person truly stood out in big and beautiful ways in customer service and humanity skills Miss Cindy she made sure I knew and understood how each of my options worked lasted basically got the most of what I was looking for she was just wonderful as rep of the company she educated me so I could make a great choice for me she deserves a raise at the very least but for those of you reading this if she's commission based let's help her by requesting her services specifically I know I will be from now on Cindy you're a rockstar Rotech do not let Cindy get away ever!!!

When I went into the Patient Portal to reorder supplies (and also using a link sent to me by Rotech), I got this trash: "Sorry There was an error authenticating your account Link is no longer valid."

The Patient Portal also says I have a balance of $20 but there are no statements available to substantiate this.

Sleep Central is another matter, I'd give it 5 stars. I have to call them because I can't get anything done with the Patient Portal.

Horrible experience. They brought me the oxygen machine last nite and I had to remove it out of my home immediately because of all tge roaches that were coming out of machine. So today they sent an idiot out to replace it for me, that left our house smelling like feet so bad we had to leave the doors and windows open on the house to air it out. Where do you find these employees at? Disgraceful company. If I did not need the oxygen I woukd have called someone else immediately.

I've been a long-term patient of Rotech and for some reason in 2026 they have completely messed up my resupply schedule (I had to call to get my nasal pillow for my cpap to be delivered. Now they have for the 2nd month in a row failed to deliver my resupply timely so I have a new pillow every 2 weeks.) I'm giving them 1 more shot to get my resupply schedule setup correctly or i will switch providers (I never had these issues with Adapt Health)

Oxygen company that has terrible customer service and their affiliates rarely or never, return messages left about needing oxygen equipment. Have a contract with the VA to furnish oxygen for my step dad and I usually have to order tubing off amazon when he needs a change out.

I Have been waiting 8 days for them pick up tanks.I called last wednesday.my appointment was set for today.12pm -5pm.Its almost 8pm.Ridicilous.

I've had problems with this company from the start when my doctor's office told me they had switched to Rotech. At first I was excited and I got all the necessary equipment I had needed including a new CPAP machine. Then the issues began. Someone at billing didn't do their job correctly and my previous CPAP agency got paid for everything that Rotech had given me. Well they started harassing me for it back and started sending people to my house to give them my CPAP machine back to them. Absolutely not! I couldn't believe what was happening. Since I never gave them my equipment back and they weren't paid for everything they told me I couldn't get anything else from them for 5 years. So I said that was fine. I'm not one to argue. Well it's been way past five years and during those years I got billed periodically for this and that. I would ignore it because at first I thought it was spam. Until I called them and they said they didn't have my insurance on file. Okay that's fixed. Next I needed a new CPAP because mine had broken and I received a new bill from them for equipment from a year ago that I just recently received. They still should have my insurance on file. I was told for the new CPAP to get a doctor's signature. Fine. I just called and they said my account is inactive because of an unpaid bill from last year! I said I have insurance and the phone call mysteriously hung up. Am I going insane or does this sound like they think I'm going to pay them while they're getting paid through my insurance also? Or they have a "third party" and I don't want to sound mean but communication is hard and what is lacking here really? Why do they keep messing up? I've never had this happen before with any other company ever and I'm almost 50 years old. It's like I'm doing their job for them. Communication is key. Knowledge is key. Notes on a person's file is a must. Every phone call, every letter, everything should be documented.

When I first started using Rotex they was on the one. Then all of a sudden it was a 360 for me. They say they are coming to bring me supplies and don't show up. Then when I order parts for me machine and they show up. They bring stuff that I didn't ask for. The conversation I had with them. The young lady I talked to sounded like she was in the bed. You all got to do better

My first order billed wrong insurance but I don’t send this information I send primary insurance ,I communicate by chat today and costumer service very bad I told i will complain and costumer service disconnected very fast to made they know my name Cristobal Gonzalez ugly company

They showed up and got me hooked up to oxygen. That’s why I gave them two stars. After that, this has been the most understaffed unresponsive business I have ever dealt with! They do not answer their phone. They put customers on terminal hold. The least amount of time for me has been 30 minutes. Today we were on hold for 45 minutes. And then, once again, they did not shiw up! They are so understaffed that they only pick up equipment on Mondays. Except they don’t. We have been trying to get them to come for three or four weeks.
HealthOne shoukd drop this company. They are terrible!

We went in to the Rotech, Hudson Florida office today to pickup another cpap machine. We had a lovely gentleman named William. He was so helpful with explaining everything about my new cpap machine. He took his time with us and we didn’t feel rushed at all. He is differently an asset to this office. The front office personnel are amazingly helpful as well. Thank you everyone

I have nothing but regret that my physician used this company for my CPAP. They are overpriced, routinely pester me to buy more supplies, and cannot competently bill my insurances. I continue to tell them I won't pay the bill until I have documentation they have billed both my primary and secondary insurances, to no avail. Their call center is cacophonous and useless. I hope I can find a way in the future to never have to deal with them again.

They deserve a zero. I get a text that I own for equipment. I gave them my name and dob. They want more info and i'm not giving that out till I know who you are. She won't tell me, says she needs my full address because she has 4 people with my name, bull. That's why you get my dob, people. I have no idea who they are or what they said I received and they won't tell me. I don't know who these people are, but when you hang up on me because i insist on knowing what your business is and what equipment you provide, something isn't right there. Someone needs to tell them, bill insurance and then they will tell their customers if and what needs to be paid by them. Just ridiculous and terrible people skills. You have to bill people if you expect to be paid, of course, you really do have to provide a service as well.

Rotech is the worst and they have no empathy for the people they serve!It's all about money!The equipment they use is marked up tremendously!For example a regular foam seat cushion that use in a wheelchair or car seat would cost $700