Rotech.com Avis 44

Worst medical equipment business I have ever had to deal with. The staff and supervisors are just as useless as the person that owns this medical supply business. Don't ever expect them to call you back and address your issues or concerns. You literally have to call them back or they will just ignore you. It's apparent that the owner does not care how his company is run as long as the money keeps coming in. Unfortunately for me there is not another medical equipment company near me. I'm praying that a reputable medical equipment company opens up near so I can get my Bi-PAP machines and supplies without having a nervous breakdown.

Terrible. No one is answering the phone. They have been open since 9. Calling about an order the doctor put in almost 2 weeks ago.

Absolutely the worst. Run don’t walk

I am a social worker at a rehabilitation facility, and I am writing to express serious concern regarding my recent DME order. My patient has Humana Gold, which requires that I use your company exclusively for equipment needs.

I faxed an order for a Hoyer lift and a bedside commode on 12/1 and followed up by phone on 12/2 to confirm the order was received and would be delivered before discharge. I was verbally assured that the order was in process and that delivery would occur as expected.

Today, 12/3, I called again to verify delivery for my patient—who is scheduled to discharge on 12/4—and was informed for the first time that your company does not have any Hoyer lifts in stock. I was then told that the soonest a Hoyer could be delivered would be sometime next week.

This situation is unacceptable, unprofessional, and places my patient at risk. My patient cannot safely discharge home without a Hoyer lift, and this lack of communication has created a preventable barrier to discharge and continuity of care.

I am requesting immediate assistance to resolve this issue and ensure that my patient receives the necessary equipment without further delay.

This company is terrible. They refused to pick up my O2 concentrator that was malfunctioning without a Dr. RX. Because I didn’t want to pay a 300 office visit to get a doctor order, I had to return it myself. I had to lift the very heavy concentrator in and out of my car. Then bend over and roll it up a long ramp. I have damage in my spine and the heavy lifting resulted in chronic back pain.
When I got in the office with 2 young grandchildren with me, there was no one at the front desk The employee was in an room right next to me with the door closed. I know she heard me and my busy grandbabies. I could hear people talking in the room. I waited 20 minutes for someone to help me and when I finally knocked on the door, the rep came out and was extremely rude and told me I’d have to wait because she was “busy with a customer.” When I was finally assisted, I had to prove that my account was paid in full, which I did by showing the receipts from my credit card. My balance was paid in full when I returned it, but I got a bill recently stating I haven’t paid the last 3 statements. My credit card statements prove otherwise.

I ordered a new phone which has still not arrived. They have said they posted it to Evri on 19/10/25. I have still not received my parcel and it appears that I am expected to chase this up, which I have done They have my momey and I don't have my purchase. It would appear my parcel is lost or stolen and so they should send me a replacement for the item I have not received.

Through the whole process with this company, you could never get them to deliver life saving oxygen. Often times you would have to go get the tanks yourself. We lost our loved one and have been trying and trying unsuccessfully to get them to pick up their equipment. You get no help or satisfactory answers. Absolutely worthless all the way around. It's incredibly sad that a company who offers such a vital part of a person's survival gets away with operating like this.

Very unethical company! Scam artists!
They bill you even if you haven't used their bulky, uncomfortable, poorly-made equipment. They bill you even if you returned the equipment unused, cancelled the account, and never received additional equipment from them. Even when they give you paperwork confirming a ZERO balance, they still bill you. They lie to you on the phone about cancelling fraudulent charges but never do; they simply want to get off the phone call. DO NOT RENT NOR PURCHASE ANYTHING FROM ROTECH!

My last cal company is awesome. The big national corporate is horrible. The worse customer service I have ever come across. They call me every month threatening me to take away my equipment for non payment. I look at my insurance every month and they are paying for my equipment. I have called them so many times. I give up. So tired ov talking to people who can't speak English.

Terrible callcenter reps as I cannot understand most. Asked for a 90 day supply of my Diabetes supplies to be sent and they only sent part of a 30 day supply as they only sent (1) G7 Continuous Glucose Monitor and have now been without continuous monitoring for 20 days. Had called their call center on 4 different occasions to be told they would send my issue to the processing department. I finally demanded to speak to someone directly in the United States and hopefully have the missing sensors finally being shipped out but we will see how that goes. DO NOT use Rotech/Better Living Now for ANY medical supplies. Better Living Now was somewhat better but one Rotech bought them they are now HORRIBLE as it is all Rotech.

What went wrong? Missing promised deliveries, not answering the phone.

I sure wish I had looked up the reviews on this company before using them.
I called to let them know I had loss me insurance and would be taking the equipment back as soon as the roads were clear enough for me to get there. ( 60 miles over one pass ) The lady I talked to said as long as I had it returned by the 1st of March, I would not be charged for February. I got it there 2-25-25, and was billed $190+for February and March, when I called, after being put on hold and transferred three times, I was told the girl in the office put it in the computer wrong and it would be all straightened out. Well today I had to call again cause the bill was still $190+, this time she got it down to $98 and said that was the best they could do, so I asked to talk to a supervisor, well I guess they have to send them a e mail to call me, WTH! After calling them for various reasons 5+times and being put on hold 10-12 times for at least 30 mins each time, I think they owe me for all the time I've wasted!!

If you want to be ripped off and treated poorly, by all means, use this business. These people continued to bill me long after our business was completed. They sent emails only which I never saw since they went to spam. They have my phone number and my address but made no effort to contact me through those methods. So, I tried to order CPAP supplies 3 years later (this week) and they denied my order, stating "BAD DEBT" as the reason over $12.80 they never attempted to collect. I have an 830ish credit rating, and you don't get that by welshing on $12.80 bills, even illegitimate bill. These folks are taking advantage of patients and the Medicare system potentially. Maybe DOGE should be looking at ROTECH for fraud, waste, and abuse. NEVER AGAIN, horrible and incompetent company.

I used a local medical supplies company for many years that was bought out by Rotech. Rotech is very efficient at anything that is automated. But they are useless at solving issues with insurance and their clients.

Here what you need to know about Rotech. If the insurance company requires more documentation, they will just bill you. You will spend many hours calling them. You will speak to different people on almost every call. They will not return your call. Many phone calls will be undocumented in their system. They will let you order supplies and then not send you supplies without notifying you.

My insurance company asked for additional information for CPAP supply orders and held approval until it was provided. Rotech never contacted me to resolve the issue. They just billed me every week. We talked to our insurance, and they said not to pay the bill, but to have Rotech submit the information requested. After a few calls to Rotech, I had a medical visit for the purpose of documenting need for CPAP and a prescription for supplies. About 7 months later they sent a letter saying that they were sending my account to collections. After a number of calls I discovered they never submitted anything else to insurance. Over the course of about 8 calls and discussions with about 15 different people, I got a variety of answers of what the insurance company needed, but no two answers were the same.

Horrible billing customer service. Read the reviews.

Why does their website offer the strangest of reasons I am "reordering" such as "worn out" or "broken" but not one of the reasons is just plain old "need new supplies." Their wording seems as if they don't speak or know English. They never introduced themselves as having been a company that took over Better Living Now (which I was using before) so I had no idea why this company named Rotech was suddenly texting me telling me I needed supplies. They seem extremely dysfunctional and with nobody noticing mistakes and having a sense of customer service.

I have had no help from employees of Roteck after multiple attempts until I reached Teresa on 7/12/24 by telephone at around 4:15 pm Friday July 12 2024. She was like a breathe of fresh air after spending time on many emails, chats and telephone calls over a period of weeks without getting any results. She is the only good employee of yours among many

I have never had a worse experience with a company. I have been using them for a year after my doctor called in medical equipment from them for me. Every single order for new supplies has been wrong. I waste tons of time trying to sort it out and trying to get them to send the correct items. They send repeated bills for things I don’t owe. When I ask them why they keep sending m3 these bills they say I can just ignore them. What?? This is absolutely the most poorly run company I have ever dealt with. I am looking for a different company.

Where do I even start with this company. I finally had them come pick up my oxygen machine and tanks as well cause they have been incorrectly charging my billing statements for almost two years. Called them since the first bill was already wrong. I refused to pay after the second statement rolled out with no help for erroneous billing errors in the Hillsboro location. These folks are crooked as some people already stated. They are rude and sent me a threatening letter they wanted their stuff back. Never got any filters or replacement hoses and the cannula or new tanks in 2 years yet they charged my Medicare for these services and a walker that I owned and billed me so I had to give the walker up to them to stop billing for that. Stay away trust me. They will harass you and refused to help. Am seeking legal action soon. These sewer rats are terrible

rotech is probably the worst company i have ever dealt with. if the respond to emails they take about a week and when they do they are not helpful at all. I am looking elsewhere through my drs office and will update when i find a better service. avoid these folks