Amazing customer service helping me with the order. I told them what I was looking for and they did the rest. This on a Saturday afternoon. From first enquiry to order was less than an hour I think,... Voir plus
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Just wanted to post an update to my May 11th review. Roxform have been nothing but apologetic regarding the issues with registering the warranty. They have gone out of their way to make sure it was al... Voir plus
Bike test ride and purchase was smooth from SE Electric Bike Centre in Headcorn, Kent. I registered for warranty easily and emailed Roxform for info on changing KM to miles on the screen. Within 10 mi... Voir plus
Tried to extend my warranty by registering the two e bikes I purchased. I had to ring Roxform customer services as having entered all the data there was nothing to indicate the process had actually wo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Roxform is a UK-based electric bike brand dedicated to making everyday cycling more accessible, practical, and enjoyable. Founded with the vision of transforming the way people move through their cities and communities, we design high-quality e-bikes for a wide range of riders—whether you’re commuting to work, dropping your kids off at school, exploring country lanes, or just enjoying a relaxed weekend ride. Our product range includes step-thru city bikes for effortless urban commuting, longtail and cargo bikes for families and small businesses, and powerful e-mountain bikes for off-road adventures. Each model is developed with a focus on comfort, safety, and smart technology. Roxform bikes feature high-capacity batteries, reliable motors, ergonomic design, and intuitive onboard displays—ensuring a smooth and confident ride for both new and experienced cyclists. Sustainability is at the heart of what we do. By promoting e-bike use, we aim to reduce urban traffic, parking challenges, and carbon emissions, while encouraging a healthier lifestyle. We work with a growing network of trusted dealers across the UK and offer customer support both online and in person. As a proudly British brand with a long-term vision, Roxform is committed to innovation, reliability, and community. Join us in redefining the future of everyday mobility—one ride at a time.
Coordonnées de contact
Unit 21 Vale Industrial Park, 170 Rowan Road, Streatham, SW16 5BN, LONDON, Royaume-Uni
- 020 4629 8765
- info@roxform.co.uk
- roxform.co.uk
4,5
Excellent
23 avis
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ROXFORM E-BIKE MAGIC but no child seat as promised
I purchased my ROXFORM e-bike from a local dealer and knew I wanted it straight away! Unfortunately, I did run into a few issues with the bike a bit further down the line and decided to contact the team at ROXFORM about my concerns. I had a response almost instantly and to my surprise thinking I’d need to jump through a few hoops to get anything done about it, as one usually needs to do with other companies when issues arise, but I was told the team would assist and actually travel all the way to my place to collect the bike and take it back to the mechanic for a full repair and safety check. A week later the bike was returned to me with all issues resolved. I was even offered a child seat FOC as the one I had didn’t fit properly. I’ve yet to receive this but will update when I do. Thanks to the team for sorting my issues promptly and for going above and beyond with such a personal approach.
Update 30/12/2025 - child seat never received as promised so one star down for this reason.
14 novembre 2025
Avis spontané
Réponse de Roxform
Hi Patti,
Thank you so much for your kind words about your experience with our team — we’re really pleased to hear you’re enjoying your ROXFORM e-bike again after the repair and safety check.
Regarding the child seat, we’re sorry to hear it hasn’t reached you yet. Our records show that it was dispatched to your address around two weeks ago, but we’ll double-check this with our courier and confirm the status for you. We’ll be back in touch by next weekend at the latest with an update.
Thanks again for your patience, and for choosing ROXFORM. We always aim to look after our riders as best as we can.
Warm regards,
The ROXFORM Team
Solid bike solid purchase
I purchased my Roxform bike because l needed a foldable bike but wanted one that was sturdier than most of the folding bikes l have tried. I was not disappointed, this bike is planted on the road, it is very solid and when on holiday it easily folds into my car. This allows me to visit places difficult or not car friendly.
The breaking it fantastic and the mid drive motor built into the pedal box provides a smooth power uptake, especially at junctions when you need a quick takeoff.
Very Happy
Martin
9 juin 2025
Avis spontané
A perfect solution for life in Brighton!
I’ve been using the Roxform Porto L for a few weeks now and I absolutely love it. I live in Brighton, where parking is both incredibly expensive and hard to find. This bike has completely changed how I get around — I no longer need a car for my daily errands.
The motor is powerful and handles hills with ease. The cargo capacity is great too — I can do a full grocery shop without any trouble.
It looks stylish and rides beautifully.
Highly recommended for anyone looking for a practical, affordable and eco-friendly way to get around the city.
21 mai 2025
Avis spontané
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