Cleaners arrived two hours late for an end of tenancy clean. Head office tried to justify delay as "London traffic" but it was clear they'd messed up the scheduling and the distance the cleaners had t... Voir plus
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Lisez les avis des autres
Petya and her team were brilliant the house is spotless at the end of tenancy clean. We are very happy thank you and highly recommend her
Monica and her colleague did a fabulous job on our end of tenancy clean at a 4 bed house in Isleworth. They were super friendly, professional and left the house looking (and smelling) like new! Excell... Voir plus
Good communication prior to the job with a prompt call following the online query. Payment also easy. Petya and her partner completed the clean, they arrived on time, were friendly and completed the j... Voir plus
À propos de l'entreprise
- Service de ménage
- aussi dans
- Entreprise de nettoyage de vitres
- Service de ménage à domicile
- Service de ménage professionnel
- Service de nettoyage de meubles et de rideaux
- Service de nettoyage de moquettes
Écrit par l'entreprise
Royal cleaning is a cleaning company which provides quality cleaning services to commercial and domestic clients in London and the Greater London area. We can assist you with End of Tenancy Cleaning, Pre-Tenancy Cleaning, After Builders Cleaning, Carpet Steam Cleaning, Mattress Steam Cleaning, Blinds Steam Cleaning, Curtains Steam Cleaning, Upholstery Steam Cleaning, Window Cleaning, Oven Cleaning, Junk Removal, Gardening, Hardfloor Cleaning and Polishing, Gardening, AirBnb Cleaning and many more.
Coordonnées de contact
127 Fisguard Way, E16 2RU, London, Royaume-Uni
- 02080502865
- info@royal-cleaning.co.uk
- royal-cleaning.co.uk
4,5
Excellent
899 avis
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A répondu à 50 % de ses avis négatifs
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Carpet cleaning
Such a quick, efficient and professional approach in booking the service. The carpet was left clean and spotless in such a short time I was amazed. Thank you Josh, will definitely be booking again.
27 juillet 2022
Avis spontané
Great End of Tenancy clean
Used Royal Cleaning for an end of tenancy clean in Early July. Very pleased with the outcome - professional, prompt and thorough. Asked questions throughout and kept good communication. Would recommend
26 juillet 2022
Avis spontané
Very pleased with the whole experience…
Very pleased with the whole experience and result
26 juillet 2022
Avis spontané
Consistently great
I've used Royal Cleaning as a tenant for end of tenancy cleaning twice now and have been really impressed by the price and level of service on both occasions. Each time, the team have turned up on time and carried out the cleaning exactly as described in the checklist. Would happily recommend them.
25 juillet 2022
Avis spontané
Amazing service
The technicians who cleaned my apartment did such an amazing job. The flat was literally spotless when I got back. The oven looked brand new. The whole process of booking the service was seamless and the customer service was great. On the day of the cleaning, I was alerted to the fact that the team would be 30 minutes and they arrived within the stipulated time. I can not recommend them enough.
9 juillet 2022
Avis spontané
A great company offering an efficient…
A great company offering an efficient and reasonably priced service. I was incredibly happy with the result and customer service. Highly recommend.
29 juin 2022
Avis spontané
Really great end of tenancy clean
Really great end of tenancy clean! Thanks.
27 juin 2022
Avis spontané
Really happy with carpets cleaned
Really happy with carpets cleaned, the price was bit higher for steps for me would use them again.
Also great customer service. Appreciate being called after to check if I am happy with the clean.
26 juin 2022
Avis spontané
After builders clean
Our after builders cleaners were efficient and thorough. We moved into a clean house the following day. Thank you!
26 juin 2022
Avis spontané
Oven cleaning - very happy
I had my oven cleaned for the first in quite a few years, so it was very mucky.
Two friendly ladies worked miracles and it looks almost as good as new.
Would recommend and, in fact, have already done so.
21 juin 2022
Avis spontané
I returned to this company having had a…
I returned to this company having had a very satisfactory cooker clean previously. This time not only did they do a good job on the cooker but a great job on a cream sofa, which had become quite grubby. The appointment was swift to arrange and the operatives courteous and got on with the job with great efficiency. I'll certainly use this company again and recommend them to others.
21 juin 2022
Avis spontané
Carpets looked lovely after although…
Carpets looked lovely after although they tried really hard to get a stubborn stain out it still looked lovely definitely will be using again in a few months
19 juin 2022
Avis spontané
Really happy with carpets cleaned
Really happy with carpets cleaned, the price was perfect for me would use them again.
Have already recommended them to my family and friends
Also great customer service. Appreciate being called after to check if I was happy with the clean.
18 juin 2022
Avis spontané
Excellent from start to finish
Excellent from start to finish! Called me super quickly after submitting a request and walked me through what would be cleaned and prices. Great price compared to other companies! Cleaning was done quickly and throughly and the lady was lovely. We had an end of tenancy clean and we have gotten our full deposit back so very happy 😊
11 juin 2022
Avis spontané
Really nice and efficient cleaning my…
Really nice and efficient cleaning my sofa and rug. I was on a meeting so they just cracked on and we’re lovely to my dog.
11 juin 2022
Avis spontané
Didn't show up for end of tenancy cleaning, threw me under the bus
1. Did not provide a specific time for their team to arrive but gave a rough range of 9 - 10 am. I stepped out to perform a moving errand at 9.30 and when I arrived at 9.45, I was lied to that the cleaners came waiting for "30-40 mins" and left.
2. They then arranged a cleaning for the next day and didn't show up again, this time blaming it on train delays.
I was left with no choice but to book a more reliable and expensive emergency cleaning service on the very last day of my tenancy to get my deposit back.
The enthusiasm they showed in repeatedly asking me for advance payment ("It's our policy to be paid in advance") was not reflected in doing the actual work they wanted to be paid for. I guess they forgot to add "being professional" to their "policy". I am so glad I negotiated to pay them on arrival and saved myself lost cash.
I found Royal Cleaning to be unprofessional, unreliable and not in control of their ground team.
6 juin 2022
Avis spontané
Réponse de Royal Cleaning
Dear Mr. Pandit,
Thank you for the time which you have spend on this situation! We are always pleased to know the feelings our potential customers had.
However, as far as we are advised a convenient solution was provided to you after a disscussion with the office in which you agreed an afternoon slot will be satisfaying agreement. After this resolution was provided to you it was rejected from your side. Bear in mind, regardless of all this, the session got canceled, due to your wish.
Therefore, we apologise one more time for the inconvenice caused to you and we hope to work together in the nearest future!
Warm regards,
The Royal Cleaning Team
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