Royal Cleaning Avis 

Petya and her team were brilliant the house is spotless at the end of tenancy clean. We are very happy thank you and highly recommend her

Cleaners arrived two hours late for an end of tenancy clean. Head office tried to justify delay as "London traffic" but it was clear they'd messed up the scheduling and the distance the cleaners had to travel between bookings. Further delay when cleaners finally arrived as the directions I'd written to the parking area had not been passed on to the cleaning team, they'd unloaded in the wrong place and parked in a restricted zone. It was a further wait for them to repark. Head office refused any discount for the delay and called me relentlessly as soon as the cleaners arrived to make immediate payment. Their customer service leaves a lot to be desired. Disappointing and unnecessarily stressful experience.

Petya and her colleague were super helpful and informed me on the process, they really made sure everything was thoroughly cleaned and allowed me to walk through and highlight areas with the deepest clean, super happy with the result, would definitely recommend!

Petya and her colleague did a great job cleaning my 2-bedroom flat. They were fast and very effective. After packing, the flat had become really dirty, but they managed to clean everything thoroughly and make it shine again. I was happy with the result and would recommend them!

Very good experience. They arrived ahead of time as asked for and completed a thorough job throughout my property at a fair price. Would recommend this service !

Very great experience, Petra and her sister were very helpful and left the house clean and tidy before the end of tenancy. Recommend!

Very satisfied with the service provided by Royal Cleaning. I have used them twice for end of tenancy cleaning and each time they have turned a total mess left by the tenant into a spotless flat. Highly recommended.

This company very professional and high quality

Jon has been cleaning our windows and conservatory for many years. He’s reliable and trustworthy and does a good job incl wiping sills and front door. Get him to do our gutters once a year. Great service!

Doby cleaned our oven and extractor fan to such a high standard, they both look brand new! We couldn't be happier with the results and will definitely ask her to clean it again when needed!

I have been a returning customer of Royal Cleaning for over three years. Based on positive past experiences, I recently booked them again for two consecutive services, an after build clean followed shortly by an end of tenancy clean, both carried out by the same cleaning team.

During the after build clean, several areas were already visibly not cleaned to a professional standard. I chose not to pursue this at the time, assuming the subsequent end of tenancy clean would be more thorough.

Unfortunately, the end of tenancy clean was clearly below the standard I had previously experienced with this company. An independent checkout report later identified numerous cleaning related issues, including dust and residue on floors and surfaces, and areas requiring further cleaning. As a result, the managing agent rejected the cleaning standard and deducted £532 from my deposit.

Although the agent later refused access for a re clean and new tenants moved in, this situation would not have arisen had the property been cleaned to an acceptable professional standard in the first place.

Royal Cleaning subsequently issued a written statement acknowledging that several of the reported issues were cleaning related and would normally have been resolved under their service guarantee. Despite this, the goodwill compensation offered was £10 plus a £10 voucher, which does not reasonably reflect either the service outcome or the financial loss incurred.

Overall, this was a disappointing experience, particularly as a long term customer. The quality of service has noticeably declined compared to previous years, and the current approach places disproportionate risk on tenants when cleaning standards are not met.

Very easy and fast communication.
I'm very happy with the result.
Great service

Very thorough and professional team, from the first interaction I felt confident with my choice. The team arrived and did a fantastic job. They took time and we're very thorough.. Did a great job thank you

Good communication prior to the job with a prompt call following the online query. Payment also easy. Petya and her partner completed the clean, they arrived on time, were friendly and completed the job to a high standard within a few hours. The carpets and windows in particular looked great. Would recommend.

I recently booked a deep cleaning service and was really happy with the results. Communication was prompt and straightforward, which made scheduling easy. The team did an excellent job on the kitchen, bathroom, and carpets—everything looked noticeably fresher.

I booked Royal Cleaning for a professional end of tenancy clean, and they did an absolutely fantastic job! The team arrived on time, were very thorough, and left the property spotless from top to bottom. Even my landlord was impressed — there were no deductions from my deposit, which says a lot about the quality of their work.
Their customer service was also great — polite, responsive, and easy to communicate with. Overall, I’m very satisfied with the service and would definitely use Royal Cleaning again in the future. Highly recommended for anyone looking for reliable and professional cleaning services!

One hour and 40 minutes into a job that the cleaners said would take three hours, they said they were finished and removed their equipment. On inspection, it turned out that they had not dusted any flat surface in the bedrooms and living room. There was dust on the radio, tv, stereo, bookshelves, bedside tables, and skirting boards. There were also dust bunnies on the floors and two cobwebs. After doing some more work they asked me to reinspect but each time I did so, I was obliged to point out more dirt that had been missed and after three rounds of this exercise, I sent the cleaners away. Afterwards, the company offered me a re-clean, which I declined. They also offered a full refund, on condition that I remove my TrustPilot review. I had agreed to update the review to reflect the offer they had made, but was not prepared to remove the truthful review altogether. Update (August 7, 2026): I was forced to go to the Small Claims Court, where my claim for a 72% refund (£200) plus court costs succeeded. It took quite a lot of effort to recover the money, out of proportion to the amount of the award, but I did so because there was a principle at stake. The upshot of the whole experience: the unexpected bonus, in addition to the inadequate cleaning, was many hours of absorbing activity preparing the hearing bundle, and a real-life experience of the Central London County Court.

Booked an end of tenancy clean at our property in Tooting Bec. The ladies did an amazing job - they were very prompt and cleaned the house extremely thoroughly, it was spotless afterwards - thank you so much!

Great service