Royal Cleaning Avis 

899
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Cleaners arrived two hours late for an end of tenancy clean. Head office tried to justify delay as "London traffic" but it was clear they'd messed up the scheduling and the distance the cleaners had t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Petya and her team were brilliant the house is spotless at the end of tenancy clean. We are very happy thank you and highly recommend her

Noté 5 sur 5 étoiles

Monica and her colleague did a fabulous job on our end of tenancy clean at a 4 bed house in Isleworth. They were super friendly, professional and left the house looking (and smelling) like new! Excell... Voir plus

Noté 5 sur 5 étoiles

Good communication prior to the job with a prompt call following the online query. Payment also easy. Petya and her partner completed the clean, they arrived on time, were friendly and completed the j... Voir plus

À propos de l'entreprise

  1. Service de ménage
  2. aussi dans
  3. Entreprise de nettoyage de vitres
  4. Service de ménage à domicile
  5. Service de ménage professionnel
  6. Service de nettoyage de meubles et de rideaux
  7. Service de nettoyage de moquettes

Écrit par l'entreprise

Royal cleaning is a cleaning company which provides quality cleaning services to commercial and domestic clients in London and the Greater London area. We can assist you with End of Tenancy Cleaning, Pre-Tenancy Cleaning, After Builders Cleaning, Carpet Steam Cleaning, Mattress Steam Cleaning, Blinds Steam Cleaning, Curtains Steam Cleaning, Upholstery Steam Cleaning, Window Cleaning, Oven Cleaning, Junk Removal, Gardening, Hardfloor Cleaning and Polishing, Gardening, AirBnb Cleaning and many more.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

899 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(899)

14 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Hard working cleaners, office is a little disorganised

Booked for an after builders clean after some renovations. Took a bit of back and forth to get booked in for the right thing, first they booked it for the wrong time, then for an EOT clean not an After Builders; but overall they were very responsive and helpful.
Originally booked for a 2pm start, but they called morning of and asked to come earlier at half 12. They then turned up at 11! Which wasn’t the end of the world for me as I was in but could be problematic for some people.
The ladies themselves worked very hard and cleaned everything thoroughly and I don’t have a bad word to say about them or their work.

9 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service. The team were lovely people, and the clean was incredible efficient and reasonably priced. 10/10 would use again.

8 avril 2022
Avis spontané
Noté 1 sur 5 étoiles

Do Not Recommend

We used Royal Cleaning for a Between Tenancy Clean and were extremely disappointed with the service we received. The cleaners left the flat with dusty shutters, a dirty toilet and towel rail and an unclean kitchen floor. The clean was rejected by our letting agent and our new tenant’s representative, and we were forced to get the flat re-cleaned at very short notice. Royal Cleaning offered us a re-clean under their Terms & Conditions, but we could not risk another sub-standard clean with our new tenant imminent. Very unprofessional and poor service. Do not recommend.

8 avril 2022
Avis spontané
Logo de Royal Cleaning

Réponse de Royal Cleaning

Dear Mr. Wakefield,

Thank you for the provided feedback.

We would like to apologize for any inconvenience caused by this situation. We do cherish our customers and we strive to provide 100% satisfactory results.

However, we did reach you right after you contacted us, regarding this unfortunate circumstances. We offered to conduct a re-clean session at a convenient time for you in order to resolve the matter. Since this was not possible anymore in your case, we discussed the option for a partial refund as well, based on the provided photographic pieces of evidence from your side. Resolutions, which were declined from your end.

Additionally, the request for a full refund is totally unreasonable, since we do have our own photographic pieces of evidence which prove we did our best, in order to provide you with the best possible service.

Sincerely yours,
The Royal Cleaning Team!

Noté 5 sur 5 étoiles

A great service

This is the second time we have used Royal Cleaning and they certainly lived up to their standards. Our oven looks like new. We will be using them again!

31 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Would recommend!

I was able to book a rug, sofa and arm chair clean quickly and efficiently. The gentleman who came was on time, clearly knowledgable and executed the tasks quickly.

31 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

The service was professional quick and…

The service was professional quick and clean.
For the price I got I don’t think I would have gotten anything for cheaper.
Most rates I got were at least double …

Very happy to have found them.

One problem I had with them is that they might be busy and hence planning the time is hard and they might reschedule. So my recommendation is to schedule well ahead of moving out date.

28 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent and Professional Service

I needed an end of tenancy clean as part of my tenancy agreement, and due to unfortunate circumstances, it was needed last minute (the next day). Royal Cleaning were able to fit me in and did the clean to a high standard (I got my whole deposit back!). Their service was prompt, no fuss, and professional. Overall a great experience!

25 mars 2022
Avis spontané
Noté 2 sur 5 étoiles

They quote a good price but they may…

They quoted a good price but they cancelled my job upon arrival and said the property is “too dirty” and “below normal maintaining”. The manager called me back later to apologise and explain the accident. Truly disappointed but two stars for the good customer service, respect and communication.

I booked move-out cleaning with them. 176GBP for small two bed flat, very good price. They arrived late for one hour. This is fine by me. However, after viewing the property, the cleaners left and told me that the job was cancelled due to the property being 'too dirty'.

The manager called me back later to apologise and explain the accident.

I guess everyone understand that cancelling a cleaning job due to the property being dirty is ridiculous. I don’t want to argue about cleanliness because level of cleanliness of the flat is irrelevant to their last minute cancellation.

23 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent - the cleaners came early (but waited till we were ready), communicated clearly, got everything clean

14 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Oven restored to perfection

We are so pleased with the service. I did not believe for a second the oven could be this clean. It was in a really bad condition. In less than ten minutes it was sparking. They also cleaned the stove top and the microwave to a brilliant shine. What impressed me most was that as soon she they approached the door she removed her shoes. I found her really courteous and efficient.

10 mars 2022
Avis spontané

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