Better Garden Avis 

I purchased this "unbreakable hose" 9 months ago and have been very careful with it.
It has sprung two leaks and no one answers the email I sent.
To claim something is unbreakable is quite the claim when all the reviews are saying it has broken shortly after the warranty period of 90 days.
Rubbish product

This company are a dishonest company, who say that a product only takes 10 minutes to install, when it actually needs an auto electrician, also have been waiting more than 4 weeks, for a return of their product. They are scammers. And prey on the vulnerable. Disgraceful

I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all.

They said 7 days money back guarantee, no they haven't done it

We waited and waited only to receive lawn mower it isn't working, grass growing high. We ended up buying another mower from bunnings. We are still waiting for refund.

I hope we haven't been scammed!

Horrible customer service. They don't even sign the email with the person's name. I placed my order nearly a month ago. Over a week ago, they said the product had been shipped, but I still haven't received the item or a tracking number. Don't buy from this company; it will just give you a headache.

The 2 hoses lasted just over 6 months , they are rubbish , no warranty after 90 days .The biggest waist of money DO NOT BUY THIS SHIT FROM THESE ABSOLUTE RIP OFFS.

Brought a unbreakable hose and never got it, I emailed Better gardens and the freight company but only got AI responses , very untrustworthy company

Bought the "unbreakable" hose in February 2026. By July 2026 it had sprung 2 leaks. I contacted customer service who reminded me it was a 90day warranty. I said it was not fit for purpose as it is breakable even though advertised as unbreakable. They contacted me saying sorry it is out of warranty. Going to contact fair trading for misleading advertising.

Disgusting , poor quality products
No contact phone number
Tried to get out of giving me full refund.
Customer service felt like a AI was replying to my emails.
Not much Australian that I could find.
Pay extra get better

I purchased a unit for my car and it is faulty. They advertise 30 day free return but they do not respond to emails. I definitely would not reccomend this company.

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places.
Dealing with them is difficult and they refused a refund or replacement as it was outside of the 90 day period. Definitely DO NOT buy this product! Very poor product.
Felicity

I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items, & they claimed they hadn't received them, even though it was confirmed as received 2 weeks prior. My bank chased up refund. Its a scam. Do yourself a favour & go to a bricks & mortar shop & see what youre getting

I bought an “unbreakable” hose from this company in late December 2025. It was used less than once a week before it split and was unusable in June 2026 (less than 6 months). I contacted the company to be told that it was outside of its 90 day warranty period. This product is falsely advertised as “unbreakable”. I have referred this matter to the ACCC. The company should be fined for false advertising and failing to proved a refund or replacement on a faulty product.

Product started leaking within a couple of months of purchase and then eventually started leaking in the middle of the hose. Quality of product was not good and their after sales service, whilst they responded, was without resolution. As far as they are concerned once you go past their 90day warranty they don't want to know about you. Strongly recommend you stay away from this company and their products.

If i could give less than 1 star i would. This product is absolute rubbish. Unbreakable and UV tested for up to 10 years????? I've had it for 6 months and it's split. And now, "it's outside the 90 days warranty".

DO NOT BUY THIS, JUST DON'T!!!@

UPDATE******
Finally received a full refund, only after contacting Fair Trading, and sending them all the info I had sent this dodgy company. If you're not getting a refund for their shoddy product, please, get in touch with Fair Trading. Consumer law states that a product MUST be fair and reasonable quality, and their crappt "warranty" they offer, is pretty much illegal.

⭐☆☆☆☆

I purchased Better Gardens' "Unbreakable" Expandable Hose in February 2026. After only approximately 3.5 months of normal household use, the hose developed a hole and became unusable.

What makes this particularly disappointing is that the product is marketed as "unbreakable." A reasonable consumer would expect a product advertised in this way to last significantly longer than a few months. In my case, the hose failed after a very short period of ordinary use.

I contacted Better Gardens and provided video evidence of the fault. At no stage was it suggested that the hose had been misused. Instead, the company repeatedly relied on its 90-day warranty period and ultimately refused both a replacement and a refund, classifying the failure as "normal wear and tear."

My concern is not simply the product failure itself, but the company's handling of the issue. When I raised Australian Consumer Law consumer guarantees regarding acceptable quality, durability, and fitness for purpose, Better Gardens continued to rely on its warranty policy rather than addressing whether a hose marketed as "unbreakable" should reasonably fail after only 3.5 months.

The final response from management was that because the product was outside their 90-day warranty period, they would not provide any remedy and that the decision was final.

Consumers should be aware that if this product fails shortly after the warranty period expires, Better Gardens may decline assistance regardless of how the product was marketed or how long it lasted.

Based on both the product quality and the after-sales support I received, I would not purchase from Better Gardens again.

Better gardens Australia unbreakable hose is a poorly made product which offers only a 30day money back even if the product has a distinct fault. Reviews on the website inform of many happy customers but this is a joke if you check out the reviews on here
DO NOT BUY PRODUCTS FROM THIS WEBSITE better-gardens.com.au unless you want to flush your money down the drain

Better Gardens Australia is a shonky company. Not sure why it hasn’t been shut down. Almost all the reviews are negative. I stupidly bought some expandable garden hoses advertised on Facebook. Needless to say I should have read the reviews beforehand because the quality is terrible and they have holes in them after 3 months of use.

BUYERS BEWARE Brought a chainsaw , cheap quality and impossible to put together. Still waiting for refund its not an easy process with this company.\Worst company i have ever dealt with.

Asked for a refund for my hoses due to inferior quality, the day I received them. Despite having a 14 day return policy with full refund, they offered me half price but will not refund my full money and are now ignoring my requests.

Purchased an Unbreakable hose which broke after the first use. Hose was replaced and this time lasted around 2 weeks, so much for unbreakable. Asked for a refund as per there advertising but was refused as it was only a 30 day return??.
Would highly recommend staying well away from this product and company.