Oh my god I can’t even access the materials And all the links in my email lead to some mailchimp code or page that says this url doesn’t exist Can someone do something anything? Shall we report... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Royal Certified Masterclass is the company name on my $27 discounted charge for a Movement and Dance Therapy Certification. It took the money from mummy CashApp account and supposedly returned me to F... Voir plus
I’m trying to understand how this company functions. I took their functional medicine functional medicine training. I can’t call it a true certification since this program offers no CME for my license... Voir plus
My classes have disappeared! Unlike most, I really enjoyed the information in my classes. I learned quite a bit. I tried to go into my classes tonight and the links are all dead and online content is... Voir plus
1,7
Mauvais
40 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scam!
Scam!. I paid money took the course, which is AI generated and plagerized. I past all the quizzes and when I took the exam for certification, they claimed I didn't pass and wanted me to pay more money. Also, when I tried to get a refund, they claimed my email wasn't on file
19 avril 2025
Avis spontané
Réponse de Royal Publishing
Dear David,
We are sorry to hear about your negative experience. We want to clarify that none of our courses are AI-generated - most of our programs include approximately 40 hours of video lectures delivered by qualified instructors.
Unfortunately, in the past, another company has misrepresented themselves as Royal Certified Masterclass. If you've already contacted our support team and they couldn't find your information in our database, it's possible you may have purchased from this impersonator rather than our legitimate business.
Nevertheless, we would like to resolve this situation. We kindly ask that you contact our support team at info@royalcertifiedmasterclass.com as soon as possible so we can provide you with new and correct access credentials. Despite the confusion, we're willing to provide you with complimentary access to our authentic course.
We look forward to your response and the opportunity to demonstrate the true quality of our educational offerings.
Royal Certified Support Team
Réponse de Royal Publishing
We are sorry to see this brief, defamatory review claiming our business is a "scam."
This accusation is completely false and unfounded. Royal Certified Masterclass is a legitimate educational platform providing professionally developed certification courses to thousands of satisfied students worldwide.
Due to the serious and damaging nature of this false claim, we will be pursuing appropriate legal action to address this defamation.
We remain committed to our mission of providing quality education and maintaining our reputation for excellence and integrity in the certification industry.
Royal Certified Support Team
Horrible content
Horrible content, only text no references to any scientific research. The text book they offer is so obviously AI generated… What a mistake? And they deny any refund claiming you have opened the course there is no way to have your money back. A complete waste. Very disappointing.
31 mars 2025
Avis spontané
Réponse de Royal Publishing
Dear Szilvia,
We're concerned about your experience and would like to address it directly.
Please contact our customer service team at info@royalcertifiedmasterclass.com regarding your Breathwork for Emotional Release course purchase. This course includes over 40 hours of video content and is not AI-generated as suggested in your review.
It appears there may have been a technical error with your access. We will be sending new login credentials to your email within the next business day so you can experience the full quality of our course as intended.
We're committed to ensuring all our students receive the high-quality educational experience they've paid for, and we appreciate the opportunity to resolve this situation.
Thank you for your patience and understanding.
Royal Certified Support Team
I ordered a Qigong certification course…
I ordered a Qigong certification course and received an AI generated course that was quite a disappointment. IN ADDITION, I was charged another $197.00 for 80 courses that I never ever ordered, nor did I see such a package advertised. I wrote to the support email address complaining about the added courses and requesting an immediate refund. I then received an email with them stating that I had indeed orderd the entire 81 course package, and that they had lawyers who took these claims seriously and insinuated that I was somehow fraudulent. At that point, I filed a complaint with the Federal Consumer Protection Agency, and will be working with my bank to attempt to recoup my money. I have nothing good to say about this company.
14 mars 2025
Avis spontané
Réponse de Royal Publishing
Dear Valued Customer,
We are deeply concerned by your review and do not recognize our business practices in your description at all. Given the serious nature of your complaint, we have instructed our legal team to investigate this matter thoroughly.
Our Qigong certification course includes practical video lessons, theoretical video lectures, and is structured into 10 modules with 2 lessons per module - not AI-generated content as claimed. The course is designed to provide a comprehensive, authentic learning experience.
Regarding the additional charge you mentioned, we take such claims very seriously as they do not align with our business ethics or practices. We never charge customers for products they haven't explicitly ordered.
We invite you to contact our support team directly with your order details so we can properly investigate this situation and address your concerns appropriately.
Thank you for your understanding as we work to resolve this matter.
Royal Certified Support Team
I didn't even get the chance to start…
I didn't even get the chance to start the course: I emailed CMA to make sure they recognized the Grief Coaching Certification as claimed in the Facebook Ad I saw. Turns out - They DON'T.
Complete BS from Royal Certified Masterclass.
10 mars 2025
Avis spontané
Réponse de Royal Publishing
Dear Rene Thompson,
Thank you for your feedback regarding our Grief Coaching Certification.
We would like to clarify that Royal Certified Masterclass is certified by CMA and several other accrediting bodies. However, not all of our courses are certified by every organization. In this specific case, our Grief Coaching course is not currently certified by CMA, though we are in the process of obtaining this certification in the near future.
From your review, it's unclear whether you actually purchased a course from us or were just inquiring. Rather than leaving negative reviews based on preliminary inquiries, we invite you to contact our customer service team directly to get complete and accurate information about our certifications and courses.
Our support team can provide detailed information about which certifications apply to specific courses and answer any other questions you may have before making a purchase decision.
Thank you for your understanding,
Royal Certified Support Team
🚨 Do NOT fall for this scam platform
🚨 Do NOT fall for this scam platform! 🚨
UPDATED INFO
All their content is poorly AI-generated with no real expertise behind it. I ordered the Forest Therapy course and got nonsense like this:
👉 "Forests contain a variety of edible plants like berries."
Seriously? This is what they sell as an educational course? The materials are repetitive, lack depth, and don’t even include relevant images.
Do yourself a favor—instead of wasting your money on any of their courses, ask ChatGPT to create one for you. I promise it’ll be way better than this mess.
I even asked the company for details about the course author—they ignored my request, which says a lot.
I've now filed a case with the U.S. Federal Trade Commission and the European Consumer Centre (ECC-Net) because their refund policy is just a way to trap customers into paying for junk content.
You’ve been warned! 🚩 My bad for not checking their Facebook feedback earlier… don’t make the same mistake!
UPDATED INFO
The company just commented on my post claiming it wasn’t them—apparently, it's a different organization scamming people using their name. They even asked me to reach out via email to “offer a legit course” and who knows what else.
But guess what?
The email they told me to contact is the exact same one they originally used to send me the scam offer!
Rookie scammer move. 🙄
2 mars 2025
Réponse de Royal Publishing
While we recognize this communication may not meet your expectations, we must address the serious nature of the terminology and allegations that have been circulated across multiple public and private channels.
Our legal counsel will naturally respond with full cooperation to any formal complaints or information requests submitted by regulatory authorities or other competent bodies.
Given the gravity of these unfounded accusations, we have already commenced legal proceedings. Our legal team is advancing through the appropriate judicial channels to safeguard our organization's interests and reputation. These allegations have necessitated this course of action.
Consequently, this matter will now be resolved in court where it belongs.
This represents our final public communication regarding this issue. All subsequent matters will proceed exclusively through proper legal venues and judicial processes, where you will have the opportunity to substantiate your claims.
We wish you well in your future pursuits.
---
Dear Ray,
We're concerned about your experience with our Forest Therapy course and would like to address your feedback directly.
Unfortunately, in the past, there was a company misrepresenting themselves as Royal Certified Masterclass that misled several customers. This may explain the significant discrepancy between what you expected and what you received.
Our authentic courses are created by subject matter experts, not AI, and include comprehensive, in-depth content with relevant visual materials. The example you've provided does not represent the quality or specificity of our legitimate course materials.
Please contact us at info@royalcertifiedmasterclass.com with your enrollment details, and we'll provide you access to our genuine Forest Therapy course on our official platform at royalcertifiedmasterclass.academy.
Our legitimate courses feature 10 structured modules with video lectures totaling approximately 40 hours of instructional content. We'd appreciate the opportunity to show you the difference in quality.
Thank you for your understanding,
Royal Certified Support Team
Royal Certified Masterclass
Royal Certified Masterclass
This is my personal opinion and advice. Take it or leave it.
The course is ai generated , extremely repetitive and difficult to study. 120 modules of over 5000 pages without any visual aids or diagrams.
The final exam is over 110 questions,all ai generated. You need to pass with over 80% success rate which is almost impossible as there are quite a few trick questions. For re-examination you have to pay more.
You end up paying dearly or giving up altogether.
This is an intellectual scam.
25 février 2025
Avis spontané
Réponse de Royal Publishing
Dear Valued Customer,
We are sorry to hear about your negative experience, but we must respectfully reject the accusations made in this review.
Our courses are professionally developed by subject matter experts, not AI-generated as claimed.
We invite you to update your profile with your real name or contact our support team directly, referencing this review and providing the email address used for your purchase. This will allow us to properly investigate your specific situation.
Without this information, we cannot identify your account or verify the course you're referring to, making it impossible for us to address your concerns appropriately.
Our goal is to provide quality education to all our students, and we take feedback seriously. We would appreciate the opportunity to look into your specific case and resolve any legitimate issues.
Thank you,
Royal Certified Support Team
Would give zero star if I could!! Avoid!!
Would give zero star if I could!!
Complete waste of time and money. For the course I enrolled in they claimed to have 100 modules covering multiple topics, however it was the exact same generic content repeated over and over with only the title changed! When I requested a refund they refused claiming I wasn’t eligible as I had accessed the content! Such a scam!!
15 janvier 2025
Avis spontané
Réponse de Royal Publishing
Dear Lee,
We're concerned about your experience and would like to address it directly.
Unfortunately, in the past, there was a company misrepresenting themselves as Royal Certified Masterclass that misled several customers. This may explain the discrepancy in what you expected versus what you received.
Please contact us at info@royalcertifiedmasterclass.com with the specific name of the course you enrolled in, and we'll provide you proper access on our legitimate platform at royalcertifiedmasterclass.academy.
For clarity, our authentic courses are structured with 10 modules containing 2 lessons each, most including video lectures, totaling approximately 40 hours of video content per course.
We appreciate your understanding and would welcome the opportunity to provide you with the genuine educational experience you initially sought.
Thank you,
Royal Certified Support Team
Nonsense of a course
Contacted support team after realising the content is not worth my time. Content seems to be created by AI, only generic pieces of advice. Completely contradicting the point of the course. I've chosen Plant-based nutrition coach program and the information they were teaching me was Meat, poultry, and dairy products are excellent sources of protein. Total scam. I never seen any reviews, got scammed by price offer. It's disgraceful to scam people looking for more education.
13 février 2025
Avis spontané
Réponse de Royal Publishing
Dear James,
We are truly surprised by your review, as this feedback is entirely unlike what we typically receive from our students.
Our Plant-based Nutrition Coach program has been successfully completed by thousands of students, and this is the first time we've encountered such feedback regarding the content.
We invite you to contact us directly at info@royalcertifiedmasterclass.com so we can provide you access to the course on our royalcertifiedmasterclass.academy platform, where you can experience the genuine curriculum as designed by our nutrition professionals.
We take pride in the quality and accuracy of our educational materials, particularly in specialized areas like plant-based nutrition, and we're committed to ensuring all students receive the valuable education they signed up for.
Royal Certified Support Team
Would give them zero stars if I could.
Purchased Royal Certified All-in-One Holistic Masterclass as part of Halloween Special.
The package promised additional 80 bonuses in the next 30 days (I still have the email to prove this). I wish I could upload a screenshot to this review.
Ive still not recieved these bonuses.I sent an email on 28th December to notify them that I still havent received my bonuses.
I hadnt received a reply so I sent another email on 26th Jan and still no reply.
I feel ripped off as theyre not responding to emails or providing access to the bonuses.
Plemase be careful when parting money with this company.
EDIT: Theyve not replied to my previous two emails, so I have now reported this to my bank and to International Practitioners of Holistic Medicine (IPHM) who apparently accredit the courses.
27 octobre 2024
Avis spontané
Réponse de Royal Publishing
Dear "NP",
We take your concerns very seriously and would like to address them directly.
Yes, we are indeed a company certified by IPHM, and we stand behind the quality and legitimacy of our programs.
We invite you to contact us directly at info@royalcertifiedmasterclass.com so we can provide you with immediate access to all 80+ masterclasses on our new platform. Our team will prioritize your case to ensure you receive everything that was promised with your purchase.
It appears that the account used to leave this review was created without complete identifying information, which has made it difficult for us to trace your customer record and verify your purchase in order to proactively resolve this issue. By contacting us directly with your purchase details, we can quickly address this situation.
Our customer service team guarantees a response within 24 hours of receiving your email. We are committed to resolving this matter to your complete satisfaction.
Thank you for your patience, and we look forward to hearing from you soon.
Best regards,
Royal Certified Support Team
Don’t trust their 100% money back guarantee seal
I have a disability from a brain injury that limits ways I can learn. I did not know the format provided by this company was that format until I received & looked at the material. I notified them at once (within hours of purchase) about my circumstances & requested a refund. I was denied a refund & offered a complementary course (of the same format that is unusable by me) in an attempt to raise my client satisfaction. Don’t trust the 100% money back guarantee seal on their website or marketing materials. 0% satisfaction.
4 février 2025
Avis spontané
Réponse de Royal Publishing
Dear Valued Customer,
We sincerely appreciate you sharing your experience regarding our courses and refund policy.
Our courses are available on a dedicated platform and can be accessed in both text format and/or through video lessons, designed to accommodate different learning preferences. We strive to make our educational content accessible to as many students as possible.
Regarding our money-back guarantee, it is available under specific conditions outlined in our terms of service. We understand your frustration with the learning format and your particular circumstances related to your brain injury.
We would like to invite you to contact our new customer service team at info@royalcertifiedmasterclass.com so we can review your case with fresh eyes. Our current support team may be able to find a more suitable resolution for your unique situation.
Our goal is always to ensure customer satisfaction while maintaining fair policies. We hope to have the opportunity to address your concerns directly and find an appropriate solution.
Thank you for bringing this matter to our attention.
Best regards,
Royal Certified Support Team
Courses seem AI-generated written…
Courses seem AI-generated written information, redundant. The test questions during the course are simple and direct. The questions during the certifying exam are not related to the information written in the course. The passing score is not mentioned before the start of the exam. The exam questions are not representative of the course material and are skewed, so the test taker can not pass the exam. They then provide an opportunity to retake the exam a second and third time for more than the cost of the original course. If you desire a certification, this is not your best option.
4 février 2025
Avis spontané
Réponse de Royal Publishing
We are sorry to hear that your experience did not meet your expectations.
It appears that difficulty with the examination may have influenced this review. We understand this can be frustrating, but our assessment methods are designed to verify genuine comprehension of the material.
We would like to invite you to contact our customer care team directly so we can better understand your specific situation and work toward a resolution. Our support staff is ready to assist you and address any legitimate concerns about your course experience.
Please reach out to us at info@royalcertifiedmasterclass.com so we can help resolve this matter to your satisfaction.
Best regards,
Royal Certified Support Team
Do not expect to learn anything from these courses. Waste of time!
Do not expect to learn anything from these "courses", Support do not respond to emails and the content is poor.
These are not independently accredited and have little to no real world applications. Much of the content appears to be AI generated and the level of English is substandard.
I have independently verified that at least two of their courses offered are not fit for purpose. These are
Holistic Pet Care Coach Certification
Purpose Alignment and Spiritual Coach Certification
If the courses were quality and not so poorly constructed, it might be worth looking at them but not at that price point. They teach you the very basics and you have to be careful as some of the content is misleading.
25 janvier 2025
Avis spontané
Réponse de Royal Publishing
We are very sorry to hear about your unsatisfactory experience with our courses.
I want to assure you that our courses are not AI-generated. All of our educational content is carefully developed by industry professionals and includes comprehensive video lessons designed to provide practical knowledge in their respective fields.
We are proud to offer 24/7 customer care, with 90% of support tickets answered within 24 hours. It concerns us that you mention not receiving responses to your emails, as this does not reflect our standard of service.
We would greatly appreciate the opportunity to address your specific concerns. Please contact us directly at info@royalcertifiedmasterclass.com with your information. I have also forwarded your feedback to our support team - if they can match your name/surname in our system, they will reach out to you directly, though we encourage you to contact them as well.
After reviewing your concerns, I'm pleased to inform you that we will provide you with access to our new platform, where you can continue and truly appreciate your course with enhanced features and improved content. We believe this will better meet your expectations and provide the educational experience you deserve.
Best regards,
Royal Certified Customer Support Team
❗️This is a scam
❗️This is a scam, please do not buy. Upon reviewing the course content after I bought, it this is a clear case of false advertising and falls far short of the promises made. They say they offer refunds but don’t give it. There are no videos or audios in the course, only simple text that is AI generated
20 janvier 2025
Avis spontané
Réponse de Royal Publishing
We take feedback seriously and want to address your points directly.
First, we want to clarify that none of our course content is AI-generated. While not all courses currently include audio and video content, we're excited to announce that as part of our platform UPGRADE in February, ALL courses will be enhanced with AUDIO and VIDEO materials. This upgrade will be available to all customers, including existing ones, as our purchases include lifetime access and updates.
If you had any doubts or questions, we encourage all potential customers to contact us BEFORE making a purchase - we're always happy to provide detailed information about our courses and their content.
Regarding refunds, our policy is clearly stated on our website and must be acknowledged before any purchase. Our records show we've previously discussed your concerns via email.
While we respect everyone's right to share their experiences and leave negative reviews, we must address the accusation of this being a "scam." Such unfounded allegations of fraud are serious matters that can be legally actionable, as individuals are responsible for their published statements.
Fortunately, we have thousands of satisfied customers who achieve real results through our platform. We wish you a different and better life ahead.
The Royal Certified Team
Dont do it it is a SCAM
Dont do it it is a SCAM - The Courses are horrible and only have Text - no audios and Videos and the text makes no sense! Google Search have better results to the topic like the Courses - only KI generated Money FUNNEL - to get your money and you get nothing!
They offer a Money back Guarantee - but dont do it!
you never get the money back!
No Reaction from Support and after I have opend a Disput on Paypal, they sent a Email and extort me,
if I dont close the disput I never get the money back and they will all do and fight against me - WTF ???
It is a horrible Teaching Plattform where only Text is shown (no chance to copy it out to translate or work with ot) The textes makes no sense, confusing and it looks like a KI generated platform and some pictures dont fit to the text - All courses have 120 Modules and you lost only money and get a terrible and confusing knowledge, which google could give you better informations - DONT DO IT - Save your Money
3 janvier 2025
Avis spontané
Réponse de Royal Publishing
We must address several concerning misstatements in this review.
First, your accusation of this being a "SCAM" is a serious legal allegation. You are legally responsible for such published statements, and we request you modify these defamatory terms. Otherwise, we will be forced to pursue appropriate legal channels to protect our reputation.
Let's address your claims with facts:
The post-purchase offers you complain about are entirely legal and optional - no one is obligated to purchase them.
You claimed a refund guarantee after the clearly stated refund period had expired.
When you opened a PayPal dispute, we exercised our legal right to defend our position - this is standard business practice, not "extortion" as you claim. Furthermore, you lost this dispute because you attempted to mislead PayPal with false claims, which we disproved with documented evidence.
Regarding course content: while not all courses currently include audio and video content, we're launching a platform upgrade in February that will add multimedia content to all courses. As all our purchases include lifetime access and updates, this will be available to all customers, including existing ones.
We encourage potential customers to contact us before purchase if they have any questions about course content. However, we will not tolerate false accusations or attempted fraud through payment disputes.
Fortunately, we have thousands of satisfied customers who achieve real results through our platform. We wish you a different and better life ahead.
JUST PURE SCAM
I purchased the Systemic constellations coach certification. No invoice, I got email with three links, two didn't work and one to the learning portal was 43 short sentences in every 120 modules. It was a scam, I immediately called them, emailed them of course with no answer. They emailed me in two days that because I opened it, they will not return my money. This is the email I sent them which they are saying in answer they didn't receive. " Hi I purchased the Systemic family constellations coach certification and I tried to access it. Are there any videos to learn from? I can only access the learning portal which is just text and I can't access the materials and bonus page. That takes me to a website "shop now'.
I feel like I made a mistake purchasing your program and I would like my money back.
Thank you
There is not possible way to become a coach for family constellations from a poorly written text. No videos. And this is what they emailed me back. After careful review of your request and in accordance with our Terms of Service and Refund Policy (incorporated by reference herein and explicitly accepted by you during the purchase process at http:// ............ (trustpilot doesn't allow links), we must formally deny your refund request.
Per Section 7.1 (Order #p-bdgGL2) of our Refund Policy, refunds are strictly limited to the following circumstances within three (3) days of purchase:
The purchased content remains wholly unaccessed by the end user; or
The digital product was not successfully delivered due to technical malfunctions attributable to our systems.
Our records indicate that you have successfully received and accessed the course materials, thereby rendering your purchase ineligible for a refund under our policy terms.
Please everyone, save your money and find a company they will provide names of teachers, google first. I made $97 mistake, but I insist on word SCAM. Reputable company would never do anything like this. They even disappeared from Facebook because other people started to call it SCAM !!!! They don't pick up phone, it takes them two days to answer email, but they immediately answer this review....
I do have to stated that they sent me money back after 3 emails and this review I wrote. Still not worthy this stress.
10 janvier 2025
Avis spontané
Réponse de Royal Publishing
*Update*: Our official channels on Facebook, Instagram, and our website have not disappeared and will not disappear. We will not provide any further responses to this client. Everything stated below remains valid.
--
Dear Mrs. Philips,
We must address several inaccuracies in this review, particularly given our previous email exchanges with the customer:
1) The invoice is automatically generated and delivered with every purchase. During our email communications, no specific request for a missing invoice was made (otherwise, we would have promptly resent it). Every customer receives an invoice - this is an automated part of our process.
2) Regarding course content: each of our 120 modules contains specific learning materials structured in slides, with accompanying PDF study materials for each module that prepare students for their final examination. Our courses are fully accredited and certified.
3) Your's claim about non-functioning links has not been reported to our customer service team through proper channels, and our system monitoring confirms all links are working correctly.
Given the serious nature of claiming 'SCAM' in the review title, we must point out that false accusations of fraud are potentially defamatory. We invite the reviewer to reconsider the language and content of this review. After a reasonable time, our company will proceed to protect its reputation through all appropriate and legal means.
The Royal Certified Team
Absolute Scam Artists - AVOID THIS COMPANY!!!
Absolute Scam Artists - ordered a course and the upsell - the upsell was never delivered. Instructed by customer service to check my login - still not there and then when I requested a refund was told because I had accessed the login that they would not refund any monies !!!’
UPDATE IN RESPONSE TO THE COMPANY:
Actually that is NOT the full story and their response has a number of untruths in it. As they are sharing emails here are some segments from their customer service emails along with a more detailed explanation and the truth.
The first email confirming the purchase of the Integrative & Functional Medicine Certification:
“Integrative Health & Functional Medicine Mastery Certification
Dear TrevorKilleen
On behalf of Royal Certified Masterclass, I'm pleased to welcome you as our newest member.”
The second confirming the purchase of the Holistic Masterclass:
“Thank you for joining our Holistic Living Masterclass” (this was the upsell referred to).
When I initially queried the access to the upsell I got a response asking me to check spam/junk etc and the access I had - thereby making their refund policy void because once you access the course apparently their 3 day refund policy is voided.
I confirmed access which was only to the first course.
The screenshot that I have is of a page
where there is a button (blue) asking if you wish to avail of the $197 Holistic bundle upsell this then takes you to a simple ‘Thank You’ page (I didn’t think this strange as many funnels have one-click upsells) - I didn’t think I would need to screenshot this as I assumed the upsell had been processed. I only took a screenshot of the upsell page so I had a record of what I was actually upselling to.
I provided screenshot with my initial email and NOT in response to a request for proof of purchase which they have suggested in their response. I wanted to be clear about the upsell that I was referring to to avoid confusion and stating the following:
“ I opted into this offer for $197 and received the email below confirming this saying I would receive an email with the login details for the masterclass platform but I haven’t received the email giving me access as yet - could you please advise?‘
To which they responded:
“ According to our delivery logs, we can confirm that all course materials were successfully sent to your registered email address.” - This, to me, means the original course AND the upsell that I was querying. So I logged in to check what materials had been delivered and it was only the original course.
As I didn’t seem to be getting anywhere -It was at this point that I requested a refund of all money. And got this response -
“Our team is currently reviewing your inquiry to ensure we provide you with the most accurate and comprehensive information. We strive to address all customer concerns thoroughly and professionally.
Please expect a detailed response from us within the next 24/48 hours.”
I have checked ALL of the correspondence from the company and at NO POINT have they asked me to check with my bank or entered into a discussion about whether I have been charged for the upsell.
I then got a lengthy email (I won’t post that here) quoting their refund policy and stating that “ you have successfully received and accessed the course materials, thereby rendering your purchase ineligible for a refund under our policy terms.” There is no suggestion to check charges in this email either.
They have simply refuse any refund because I followed THEIR instructions and checked what materials I had access to.
I stand firmly by my original review. If they had wanted to engage in meaningful dialogue and avoid negative reviews they should have taken a more customer focused, less rigid approach. They have failed to acknowledge that there may have been any error on their part - system or human - and have not looked at it from the customer viewpoint!!
Their publishing of my email shows how their lack of customer service!!! Yes I have threatened action as they have been unhelpful and using their policies against the customer despite them suggesting I should log in and check !!
Furthermore making out that they have discussed me checking the bank charges is utter lies and I would be happy to provide anyone with the email trail in full should they wish to verify this.
More evidence of the questionable ethics of this company calling customers liars.
For complete transparency and because I am not one to lie - I have now checked my bank and the charge for $197 has not (as yet) appeared on my credit card.
They need to look at the upsell and the “Thank You” page that you are brought to once you click on the link as it appears they may have a glitch.
I would hope for some sort of an apology from the company but given their readiness to publish untruths in a public forum I won’t hold my breath.
13 janvier 2025
Avis spontané
Réponse de Royal Publishing
Dear Trevor,
We feel compelled to share the full email exchange history regarding your case to provide complete transparency about this situation.
When you contacted our customer service about the missing upsell delivery, we thoroughly investigated and found no successful purchase of this product in our system. We provided you with invoice #796122, showing only your main course transaction, and suggested verifying with your bank to confirm that no other transaction was ever processed - a simple step you have chosen not to take despite our recommendation.
You insisted you had proof of the upsell purchase, but the screenshot you provided was of our sales page, not a payment confirmation. Instead of collaborating to resolve this matter by checking with your bank, you demanded a full refund of all products and wrote: "So if you would like to avoid me passing this on to a solicitor and sue you not only for the course fees but also for the lost time and stress and anxiety your attitude and approach has caused, not to mention the social media storm I will ensue warning people of the scam like nature of your approach to business (NOT very holistic or customer focused which is ironic) then I suggest you sort out the refund as requested!!!"
It is our company policy to never avoid negative reviews due to threats. Should you choose to pursue legal action, our legal team will address the situation accordingly.
The Royal Certified Team
Ridiculously AI generated garbage
It’s clearly a scam class!! The website was bought only 2 months ago. All these are paid reviews, impressive that even Google searches bring back ai generated something about it being the best something something top rated whatever when it’s only been around a couple months.
If you have any doubt, make sure to check out the clearly ai videos of “real customers” making $150k a month 😂😂😂😂
Not worth it. It’s all just clearly 100% ai scams. You can’t have 120 ebooks per certificate after being around for 2 months!
25 novembre 2024
Avis spontané
Réponse de Royal Publishing
Dear Reviewer, we've noticed that your name does not appear in our customer database.
While we respect everyone's right to share their experience, we must address the serious inaccuracies and apparent intent to damage our business reputation in your review.
About the domain, you failed to check its multi-year registration period. This selective interpretation, combined with unfounded fraud allegations, suggests an intent to harm rather than provide genuine feedback.
Our company's extensive catalog of courses, including 120 modules and 120 complementary eBooks per each course certification, represents years of development and expertise. We serve thousands of verified satisfied clients and hold multiple recognized certifications from established professional associations. Our success and legitimacy are well-documented and verifiable.
We categorically reject all allegations of fraudulent activity in your review. While negative reviews are a protected right, false allegations of criminal activity are serious matters. We kindly request that you promptly edit your review to remove any scam accusations. Should you choose not to modify these unsubstantiated claims, we will proceed with all necessary steps, both on Trustpilot and beyond, to protect our reputation.
For any legitimate concerns, we encourage direct communication through our support channels.
The Royal Certified Team
Perfect Course
Clear explanations, practical guidance. Good content. Worth it.
9 décembre 2024
Avis spontané
Réponse de Royal Publishing
It's great to hear that our clear approach met your learning needs.
The Royal Certified Team
They did not answer my logical question.
7 days ago I wrote to the company if their Qi Gong course includes also videos instead of only pdf and audio, since it is totally impossible to learn Qi Gong by only reading e books and listening to audios and i got no answer at all. I guess they expect you to learn Qi Gong moves without watching not one sinlge video.
22 novembre 2024
Avis spontané
Réponse de Royal Publishing
We apologize for missing your initial inquiry. However, rushing to leave a 1-star review instead of trying to contact us again through our official channels seems rather hasty.
This misinformation could have been easily clarified with a follow-up message, but seems that your interest was in trying to damage the business with a not-logical 1 star review.
For the record: our Qi Gong course does include practical video modules. We wish you a life filled with peace and understanding.
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