The Royal Kennel Club Avis 1 840

Everything was explained to me clearly and Ella couldn’t have been more helpful. Very professional service.

Helped me sort out Our Puppy Registration and waited till I did a new email accout for the Royal Kennel Club

Tried to submit puppy application of new litter. Nothing for 10 days. Then an email saying I haven’t paid my affix so they can’t register them. I check my bank. Yes I had paid like I do every year buy direct debit. Emailed to tell them. Nothing for 5 days so I rang them. On hold for 15 minutes. Got through to someone who checked and saw I had paid. Then on hold for 5 minutes. She then went through the litter to speed things up and recheck the names I wanted. We added the one that had been declined. I was greatful and she submitted info with paper work that I had paid for promised to come in 10 days. I have just checked them online and she has missed my AFFiX off one pup and now the paperwork will be wrong. Emailed twice to check - nothing. The pups are already 8 wks and 2 days old. Absolute joke. Only use because I have to.

I had a complicated query and Ella was patient and thorough.

I had the pleasure of speaking with Marie today. She was very warm and polite and helped me with my issue that I had and my litter was registered straight away. Very impressed with the care and service. Thank you Marie xxx

Ella with whom I spoke with today went above and beyond assisting me today, a credit to the RKC, thankyou Ella!

I have been struggling to get into my account to renew a d/d and a very helpful lady pointed me in the right direction to solve my query.

Polite efficient understanding and extremely helpful!

My experience with the Kennel Club was first class. The person I spoke to on the phone was very helpful with all the questions I asked.

Lovely girl on the phone, helped me sort my dog’s registrations out. Was very polite and eager to help. Wait time was very short.

Excellent place but waiting for a refund is a nightmare spoke to 7 people eventually spoke to a lovely lady called marie who sorted it withing 3 minutes so thanks to marie its all sorted beautiful lady on the phone ❤️

I had some issues recently trying to set up a kennel name, the rules and regulations with names can honestly be trying at times (sure im not the only one) however after getting on the phone and speaking directly with a particular staff member yesterday (Gemma if the spellings right) she was from the kennel names registration dept and was genuinely brilliant. By the time i spoke to her i wont lie I was frustrated and borderline irate, she stuck with me when many these days might not have, genuinely wanted to help me out as best she could and did, would have to say she got me to a place far better than hoped for. Top notch customer service at a time its hard to find.

Thanks again to Gemma and the Kennel Club, great work.

Excellent customer service by Ella today. She was so patient guiding me through creating a new account as I needed to update my email address. She merged my old account with my new account whilst on the call.

Payment process was easy.

Thank you Ella

Incredibly helpful in sorting out some lost registrations for my dogs

My puppy registration was completed within hours and when I needed to adjust my advert, Ella was fantastic sorted it out in minutes. Excellent service ⭐️⭐️⭐️⭐️⭐️

I rang to chase up the registration of a litter of pups, Ella was extremely helpful, sorted it all out and explained step by step how to access certain areas.

Loren was amazing, was polite, very knowledgable and made us feel as if nothing was too much trouble
Thank you Loren
But the 43 minutes wait for someone to answer is way too long

Thank you to the Royal Kennel Club for being quick and efficient with my puppy registrations. I called to clarify a few things, and Aurelia was very helpful. Thank you for such great service.

Aurelia guided me through the process of phone/online registration of my dog with the kennel club. She was very kind, professional and patient with me. She answered all my questions and cleared any doubts i had. Really good experience.

Ella was very helpful and sorted my inquire