I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
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The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
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In the round the insightfulness , knowledge ( laced with empathy ) was a huge tonic to behold & much appreciated when midst of a challenging time with your pets care. Knowledge of how our policy work... Voir plus
L'entreprise a répondu
Very helpful, polite and informative conversation regarding my claim and invoices today. There wasn’t a rush as I tried to get all the info across so as not to delay the process or anyone else gettin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
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Helpful and supportive team
I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through how the claims process works, explained what I needed to submit, and answered every question without making me feel rushed.
The team here are kind, knowledgeable, and genuinely seem to care about you and your pet.
I'm so grateful for the help I received and would highly recommend this company to any pet owner.
2 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent staff and very good service
Excellent staff and very good service
28 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Good Afternoon Patricia,
Thank you for your review, our team will be thrilled to hear you are happy with the service provided. 😊
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards,
Molly
Customer Service Team
Consider carefully who you insure with ...
In the round the insightfulness , knowledge ( laced with empathy ) was a huge tonic to behold & much appreciated when midst of a challenging time with your pets care. Knowledge of how our policy worked / more general industry standards & looking forward how best to navigate all was clearly laid out - so again very helpful.
Not all Pet Insurers are the same & clearly when selecting this insurer we were fortunate to become a client of KC INSURANCE .
1 octobre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Jolyon,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
A friendly and lovely approach by the…
A friendly and lovely approach by the call taker both times I have contacted about Sydney’s pet insurance.
1 octobre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Rachel,
It is so wonderful to get your positive feedback and 5 stars! ⭐
We are so happy to hear that you have had a lovely experience with Zoya and Jaime, they will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Sharon was great this morning
Sharon was great this morning - very patient in explaining the things I wasn't sure about. I understood what we were discussing by the end!
Many thanks for your time, Sharon - you were brilliant.
30 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello S Harrison,
It is so wonderful to get your positive feedback and 5 stars! ⭐
We are so happy to hear that you have had a lovely experience with Sharon, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Really helpful
Really helpful , pleasant and knowledgeable lady took my call and sorted my problem out quickly .
30 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Yvonne,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to Wendy and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Policy query!
I spoke to a lovely member of the team, Wendy, who was able to answer my query regarding my dogs policy very helpfully.
30 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Webster,
It is so wonderful to get your positive feedback!
We are so happy to hear that you have had a lovely experience with Wendy, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Nice and easy experience finding out…
Nice and easy experience finding out what level of insurance for my dog and a very competitive price.
20 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Customer,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
DIsgusting and distressing experience
My incredible, much loved dog had to be put to sleep a few weeks ago and my vet kindly submitted a claim on my behalf. I called the. RKC and informed them and they told me to cancel my direct debit and submit the claim for his purchase price via the online site under ‘other treatment’ including the receipt and breeder certificate. I did this. Over two weeks later, 7 telephone calls, lots of emails and lots of misguided advice and instructions from the RKC agents and I still do not have a settlement. They continue to try and evade paying out on my claim. A claims resolution agent called me to tell me the claim was being prioritised and that I would receive a settlement in a couple of days and now the same agent has emailed to tell me they have cancelled the policy according to my instructions -( I asked them to leave the policy in place so I could still see the details on line, ) and that I now have to submit a handwritten form for the claim. there are no forms on the website anymore. they have given ,e false information, misleading information and massively increased the distress of this loss. I have always paid my policy promptly and have always followed their instructions for the claim and now they just want to wriggle out of paying at the end. do not go with this company - they only want your money and really do not care about dogs or customers.
29 septembre 2026
Avis spontané
What made me choose Royal Kennel Club Insurance…
The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 months old I have not experienced making a claim. However it is nice to receive informative emails from time to time.
23 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Maureen,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Clare and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Wendy was very helpful and as usual…
Wendy was very helpful and as usual sorted my issues out
28 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Barry,
It is so wonderful to get your positive feedback and 5 star review! ⭐
We are so happy to hear that you have had a lovely experience with Wendy, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Great service today as usual
Great service today as usual. Jill always manages to help in any situation.
28 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Leigh,
It is so wonderful to get your positive feedback and 5 star review! ⭐
We are so happy to hear that you have had a lovely experience with Jill, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Shane was brilliant and answered all…
Shane was brilliant and answered all the questions . I am very happy with kennel club and the service provided.
28 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Gabby,
I am so pleased to hear that you have had a 5 star experience with Shane! ⭐
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Arthur,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to Michelle and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Efficient and effective yet calm and…
Efficient and effective yet calm and caring. Easy phone call and simple actions required to make a full claim after pet death and cancel policy.
28 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Ellen,
Firstly, I am so very sorry to learn of your loss. Sending you my sincerest condolences.
Thank you so much for your positive feedback regarding your recent experience with us, especially under the circumstances. We really appreciate your kind words.
Please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you ever have any questions.
Kind regards
Chloe
Customer Service Team
Although not a cheep option for pet…
Although not a cheep option for pet insurance they have always paid out for claims I have had to make on my pet.
I would recommend them.
22 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
The young lady was absolutely…
The young lady was absolutely delightful, very efficient, helpful and informative.
A absolute joy to deal with.
Thank you Royal Kennel Club
26 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Always friendly and professional and…
Always friendly and professional and respond quickly and appropriately to queries.
25 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello M Malcolm,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Michelle was fantastic
Michelle was fantastic. She turned what had been a very negative experience — akin to banging my head against a brick wall — into a genuinely positive one.
She immediately took ownership, followed through as promised and, most importantly, got things moving. A decision was reached the next day.
After the frustration I’d experienced, it was a relief to finally feel that someone was listening and taking responsibility. Michelle was professional, efficient and extremely helpful. Thank you, Michelle!
25 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello JB,
It is so wonderful to get your positive feedback and 5 stars!! ⭐
We are so happy to hear that you have had a lovely experience with Michelle, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
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