I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
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Lisez les avis des autres
The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
L'entreprise a répondu
In the round the insightfulness , knowledge ( laced with empathy ) was a huge tonic to behold & much appreciated when midst of a challenging time with your pets care. Knowledge of how our policy work... Voir plus
L'entreprise a répondu
Very helpful, polite and informative conversation regarding my claim and invoices today. There wasn’t a rush as I tried to get all the info across so as not to delay the process or anyone else gettin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
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Absolutely exceptional service!
Absolutely exceptional service at the RKCI - what a wonderful team of people who are understanding and easy to engage with
thank you so much!
8 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Cassandra,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. The team will really appreciate your feedback.
We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jessica
Customer Service Team
Shane was lovely to talk to and very…
Shane was lovely to talk to and very clear and helpful in his explanations.
7 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Tabitha,
Thank you so much for taking the time to leave such positive feedback. I am pleased to hear that Shane was so helpful and able to assist you with any of your queries.
I'll be sure to pass on your kind comments to Shane as I know he will appreciate them.
If you have any questions in the future regarding your policy please do not hesitate to contact us.
Kind regards,
Jessica
Customer Service
I have just had a call with Shane at…
I have just had a call with Shane at Kennel Club and was very impressed with his professionalism and the way he dealt with my query. Kennel Club have been an amazing company to deal with after a horrific attack on our puppy. Thank you Shane & everyone at Kennel Club Pet Insurance!
8 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Ana,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that Shane was able to support you with your queries in such a professional and helpful manner.
I'll be sure to pass on your wonderful feedback to Shane and the team as I know they will appreciate it.
I do hope your puppy is recovering well!
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jessica
Customer Service Team
Shane is excellent
Shane was brilliant from start to finish. He explained everything perfectly for me and was really lovely to talk to
8 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Rachael,
Thank you so much for taking the time to leave your positive feedback.
I am glad Shane was able to assist you with your queries and provided you with such a positive experience. I will be sure to pass your comments on to Shane as I know he will appreciate them.
If you have any questions in the future please do not hesitate to contact us.
Kind Regards,
Jessica
Customer Service
Price increases not worth it
I’ve been with KC for three years, but unfortunately I’ve cancelled my policy today.
For context of my review, my dog is 3 years old so still very young, is in absolutely perfect health, and has no history of health issues barring one previous instance where a single retained puppy tooth needed extracting. (My only other claim arose from an isolated incident where she ate something she wasn’t supposed to)
When I first joined, I was paying £64 per month for £25,000 of cover. At my first renewal, they tried to increase this to around £80 per month. When I called, they were willing to keep the premium at £64, which I was very grateful for.
This year, however, my renewal has increased again - this time to £86.53 per month. I was offered a retention discount, and with that applied, the premium would be just over £73 per month.
Given the increase, I asked about reducing my cover from £25,000 to £15,000. Surprisingly, I was quoted £76 per month - more than the discounted price for £25,000 of cover. In the interest of retaining me as a customer I asked whether they could apply the previously offered retention discount to the £15,000 policy instead, but was told they wouldn’t. The discount would only be offered if I kept the £25,000 cover.
That makes very little sense to me as a “customer retention” discount. I was willing to remain a customer, just with a lower level of cover, meaning KC would presumably also be taking on less risk. I’ve been with them for three years and have only made two relatively small claims, so I found their complete unwillingness to offer any flexibility disappointing. The whole point of reducing my cover was to lower my monthly costs, both now and, more importantly, at future renewals. Instead, I would be worse off for choosing the lower level of cover, which felt very much like an attempt to keep me on the £25k policy rather than a genuine attempt to retain me as a customer. That didn’t sit right with me and this was the reason I decided to go through with the cancellation.
KC make a big point of saying that they don’t increase your individual premium as a result of making claims. While that may be true, don’t mistake it for meaning your premium won’t still increase substantially at renewal. My dog is only three years old, and given the increases I’ve already seen, I dread to think what the policy would cost in another few years.
£64 per month was already an expensive insurance policy, and KC is among the more expensive options on the market. For the premium to keep increasing by this much when it is already so expensive is difficult to justify.
I was also told that even if I obtained a cheaper quote elsewhere for a directly comparable £15k policy, they still wouldn’t consider applying a discount to the £15,000 cover.
Ultimately, I don’t want to spend every year dreading my renewal quote and wondering how much the premium will increase this time. I would genuinely have preferred to stay with KC on a lower level of cover at a reasonable price, but they weren’t willing to offer that.
So instead of retaining me as a customer paying for £15,000 of cover, they’ll now get nothing from me. 🤷♀️
8 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Kristen
Thank you for taking the time to leave us a review.
We would also like to thank you for allowing us the opportunity to discuss this matter with you directly and we do apologise that we have not been able to meet your expectations on this occasion.
Kind regards
Jenny
Customer Service Team
Shane was very helpful and has a lovely…
Shane was very helpful and has a lovely telephone manner. He put me at ease.
7 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Barbara,
Thank you so much for your positive feedback regarding your recent experience with us.
I am glad Shane was so helpful and will ensure he is aware of your kind comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jessica
Customer Service Team
Excellent customer service
Excellent customer service. Very knowledgeable, friendly, helpful and reassuring.
7 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Anne,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jessica
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Joy,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly.
We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jessica
Customer Service Team
Amazing team
We spoke to few people and they all have been so helpful. They all were really kind during a really stressful moment
Jennifer Addley was really good and help I felt like she was really good and help.
Thank you to the whole team :)
7 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Tom,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I am glad the team was able to help you during a stressful time, we will be sure to pass your feedback over to Jennifer and the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jessica
Customer Service Team
Great & helpful service …
Jenny was very helpful and went through all my claims and then updated all my contact details and added other family members. She was friendly, professional and very helpful
7 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Melanie,
Thank you for taking the time to leave your positive feedback.
I am pleased Jenny was able to able to assist you with your queries and provide you with such a positive and helpful experience.
We will pass your feedback on to Jenny as I know she will be delighted.
Please do let us know if we can be of any further assistance.
Kind Regards,
Jessica
Customer Service
I found the advisor to be very helpful…
I found the advisor to be very helpful and polite, he explained the options in detail and helped me make an informed decision
7 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Nick,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jessica
Customer Service Team
Excellent customer service
Excellent customer service, friendly and helpful, thank you.
7 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Mary,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jessica
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hi Judie
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jessica
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Maryrose
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Jenn as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
Helpful and polite
Have only just taken out insurance for my puppy, but they seemed very easy to deal with and staff on the phone very polite and helpful.
29 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hi
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us so far. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jessica
Customer Service Team
KC insurance review
The name and reputation more than any thing and that the kennel as a very good reputation all round
6 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Mark
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
We are sure that you will continue to experience our fantastic service when you need us.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
I had excellent service and advice from…
I had excellent service and advice from Jessica. She was so caring and understanding, especially as this was my first time making a claim and I’m not the best at filling in forms. She took the time to explain everything clearly and made the whole process much easier for me. She also understood how important it was to me, as my dog is 11 years old. I really appreciated her patience, kindness and support. Thank you, Jessica!
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Denise,
I’m so happy to see you’ve given me a 5-star review and really appreciate your kind words!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Jessica
Customer Service Team
Very helpful lady today
Very helpful lady today. Sorted my problem instantly. Offered an option for future claims. Excellent customer service. Brilliant dog insurance and excellent cost
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Ruth,
I am so pleased to see you have given us a 5-star review and am glad we was able to assist you with your queries.
Thank you for taking the time to leave your feedback and if we can be of any further assistance please do not hesitate to contact us!
Kind regards
Jessica
Customer Service
Spoke to Jennifer Addley
Spoke to Jennifer Addley! Absolutely amazing service! She was so helpful and made sure I got everything sorted that I needed. She was really friendly, patient and went above and beyond to help me. I honestly can’t thank her enough for all her help and support.
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Wonderful to get your positive feedback. We are so happy to hear that Jennifer provided you with such a positive and helpful experience with us.
I will be sure to pass your kind words on to Jennifer and know she will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jessica
Customer Service Team
Very efficient
Very efficient, dealt with my call in professional and timely manner. Thank you.
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jessica
Customer Service Team
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