I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
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The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
L'entreprise a répondu
In the round the insightfulness , knowledge ( laced with empathy ) was a huge tonic to behold & much appreciated when midst of a challenging time with your pets care. Knowledge of how our policy work... Voir plus
L'entreprise a répondu
Very helpful, polite and informative conversation regarding my claim and invoices today. There wasn’t a rush as I tried to get all the info across so as not to delay the process or anyone else gettin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Change of details
I had to change the bank account that my direct debit came out of and everything was handled quickly and in a friendly manner
15 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Tracy
We're so glad to hear that we could assist you efficiently and pleasantly with your direct debit change.
We appreciate your kind words and will be sure to pass them back to Tracey.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind Regards
Jenny
Customer Service Team
Kind and very helpful
First class help from Jennifer. Makes a difficult situation so much easier. Thank you.
15 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Anne
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that Jennifer was able offer such great support and help to you when you needed it.
We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
Top customers service.
Lovely contact and very professional and informative. Thank you Lorna.
15 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Judith
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback on to Lorna, as I know that she will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
Andrea was so thoughtful and helpful
Andrea was so thoughtful and helpful. Real empathy with her advice. Agria do care!!
14 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Richard
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with us.
Andrea will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
So far I have just submitted a claim to…patience is a virtue
So far I have just submitted a claim to pet agria having been to vet with my dog . I was very happy with the result so far ! The claims handler was very patient and talked me through the whole system and helped me tremendously .. I was very impressed!! Hopefully I will be reimbursed soon .
14 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Ruth
Thank you so much for your positive feedback regarding your recent experience with us.
Sorry to hear you have needed to claim for you pet, I do hope they are doing ok now.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jenny
Customer Service Team
No issues with online set up
9 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hi Fiona
We're happy to hear that your online setup experience was smooth and without any hitches.
Thank you for sharing your positive feedback with us!
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Jenni was an amazing customer service…
Jenni was an amazing customer service representative, engaging, supportive, caring and helpful.
14 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Ricardo
Thank you so much for your fantastic 5 star review!
We are so pleased that our customer service representatives provided you with such a positive experience.
We truly appreciate you taking the time to share your feedback and thank you for choosing to insure with us.
Kind regards
Jenny
Customer Service Team
Great experience so far…
Great experience so far for my new puppy. The customer service staff are great, and I'm loving the advice and support. Highly recommended!
8 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hi Caitlin
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
The very helpful advice of Julia with…
The very helpful advice of Julia with regard to my claim
She explained the issues and resolved them
She also sorted out technical issues with logging into my account. The following day she phoned at an agreed time to check if the log in was working.
12 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Jane
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the Julia is made aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Thank you for insuring with us.
Kind regards
Jenny
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hi Bronwen
We're happy to hear that our insurance has met your expectations.
We appreciate your positive feedback!
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jenny
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hi Vlad
Thank you for your wonderful 5 star feedback!
We are so pleased to hear that you had such a positive experience with our service. We always strive for professionalism and excellent customer service.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Friendly and courteous
My call regarding my claim was dealt with efficiently by Shane, who was both friendly and courteous.
10 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Lisa-Jane
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your claim was handled efficiently and that you had a really positive experience with us.
We'll be sure to pass on your kind feedback to Shane.
Kind Regards
Jenny
Customer Service Team
Kennel Club Insurance customer service…
Kennel Club Insurance customer service agents are always warm, friendly and do there utmost to help. Julia answered me query quickly and satisfactorily, and I enjoyed a short conversation with her. I would recommend your service.
10 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi John
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. Julia will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Explained everything concisely and well.
9 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello louise tavacoli
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Jennifer was fantastic on the call
Jennifer, who I dealt with, provided me with all the information I needed to renew my pet cover. She was very professional and explained all the details clearly.
I’m yet to use the cover, but I feel confident that it will suit our needs if and when the time comes.
9 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Mike Robertson
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Jennifer will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very friendly adviser who took me…
Very friendly adviser who took me through all the steps I needed to make a claim, and suggested some ways of making the process easier.
9 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Elisabeth Scott
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very helpful
Very helpful, explaining all options & very patient giving time to make decisions.
Anne Price
10 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
Problem with pet insurance
I spoke to Shane Millar today at the Kennel Club he was very happy to help with a problem I had with pet insurance. Shane checked the records and was able to see what the problem was and we got it resolved within minutes.
Thank you
8 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your positive feedback regarding your recent experience with us.
I am pleased to hear that Shane was so helpful and was able to assist you with your policy.
I will ensure your kind comments are shared with Shane and if you have any questions in the future please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
My problem was sorted out efficiently…
My problem was sorted out efficiently and quickly!
Very helpful.
8 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Wendy,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jessica
Customer Service Team
Second time calling & very helpful
For the second Royal Kennel Club insurance answered my query in a satisfactory manner. Riina was very patient and understanding.
8 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Paul,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Riina, as I know that she will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jessica
Customer Service Team
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