I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
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I've never had a bad experience with the royal kennel club pet insurance. The customer service is second to none, caring and professional. I'd highly recommend the policies as well as the care the tea... Voir plus
The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
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In the round the insightfulness , knowledge ( laced with empathy ) was a huge tonic to behold & much appreciated when midst of a challenging time with your pets care. Knowledge of how our policy work... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Royal Kennel Club Pet Insurance
Hello Maryrose
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Jenn as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
Helpful and polite
Have only just taken out insurance for my puppy, but they seemed very easy to deal with and staff on the phone very polite and helpful.
29 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hi
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us so far. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jessica
Customer Service Team
KC insurance review
The name and reputation more than any thing and that the kennel as a very good reputation all round
6 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Mark
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
We are sure that you will continue to experience our fantastic service when you need us.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
I had excellent service and advice from…
I had excellent service and advice from Jessica. She was so caring and understanding, especially as this was my first time making a claim and I’m not the best at filling in forms. She took the time to explain everything clearly and made the whole process much easier for me. She also understood how important it was to me, as my dog is 11 years old. I really appreciated her patience, kindness and support. Thank you, Jessica!
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Denise,
I’m so happy to see you’ve given me a 5-star review and really appreciate your kind words!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Jessica
Customer Service Team
Very helpful lady today
Very helpful lady today. Sorted my problem instantly. Offered an option for future claims. Excellent customer service. Brilliant dog insurance and excellent cost
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Ruth,
I am so pleased to see you have given us a 5-star review and am glad we was able to assist you with your queries.
Thank you for taking the time to leave your feedback and if we can be of any further assistance please do not hesitate to contact us!
Kind regards
Jessica
Customer Service
Spoke to Jennifer Addley
Spoke to Jennifer Addley! Absolutely amazing service! She was so helpful and made sure I got everything sorted that I needed. She was really friendly, patient and went above and beyond to help me. I honestly can’t thank her enough for all her help and support.
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Wonderful to get your positive feedback. We are so happy to hear that Jennifer provided you with such a positive and helpful experience with us.
I will be sure to pass your kind words on to Jennifer and know she will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jessica
Customer Service Team
Very efficient
Very efficient, dealt with my call in professional and timely manner. Thank you.
4 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jessica
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello customer
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Absolutely brilliant customer service A*
3 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Adam
Thank you so much for your positive feedback regarding your experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jessica
Customer Service Team
An informative and positive experience
A positive experience, the representatives (Adam Dergiman AND Sarah Peaker) answered all my queries and questions, they were both polite and professional throughout the telephone conversation.
27 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi
Thank you for taking the time to leave your positive feedback we really appreciate it.
I am pleased to hear that Adam and Sarah provided you with such a positive experience and was able to assist you with your queries. I will be sure to pass on your kind comments as I know they will both be delighted.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards,
Jessica
Customer Service
Lorna was extremely helpful in guiding…
Lorna was extremely helpful in guiding me through the claims process. I truly appreciate the support I received. Thank you very much!
2 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Agnieszka
We are really pleased to hear that you received great customer service and that Lorna was so helpful and supportive.
I will ensure Lorna is are aware of your kind comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Best wishes,
Jessica
Customer Service Teams
Jenny the representative for the… Scottish Kennel Club
Jenny the representative for the Scottish kennel club was very helpful very friendly & polite Jenny made sure I had all the information at my fingertips she was a pleasure to chat with & also made sure I completely understood the process to follow just a pure Gem of a lady Thank you so very much
2 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello June
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jessica
Customer Service Team
Always a pleasure to speak to
Always a pleasure to speak to, very helpful and sorted out my query.
2 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Niki Dowse
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Compassionate yet professional
Sadly my dog had recently died and I needed to end my policy. The lady was very sympathetic to my recent event and went through the procedures to close my account.
1 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Ian Gibbs
Thank you so much for taking the time to leave us such a positive review, especially at such a difficult time.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Wendy was extremely helpful
Wendy was extremely helpful, patient and took great care to make sure she answered my questions. Nothing was too much trouble. Thank you for your kind communication it was greatly appreciated.
21 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Angela
I am so pleased to hear that you have had a 5 star experience with Wendy. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Karen
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
My call was answered promptly and the young lady was very helpful and professional. Really impressed.27082026
My call was answered promptly and the young lady
28 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Carole Barrowclough
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
I would recommend kennel club insurance…
I would recommend kennel club insurance to anyone they are always very helpful and clear in the advice they give. The claims are settled quickly with no fuss, and their cover is extensive.
1 septembre 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Sandra
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Very easy to set up
Very easy to set up, very reasonable price too, thank you, oh & we have the vet contacts on an app too, very handy 😃So thanks again 👍
1 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Lesley Mccourt
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello John Jamieson
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
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