I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
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I've never had a bad experience with the royal kennel club pet insurance. The customer service is second to none, caring and professional. I'd highly recommend the policies as well as the care the tea... Voir plus
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The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
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Very helpful, polite and informative conversation regarding my claim and invoices today. There wasn’t a rush as I tried to get all the info across so as not to delay the process or anyone else gettin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
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Very easy to set up
Very easy to set up, very reasonable price too, thank you, oh & we have the vet contacts on an app too, very handy 😃So thanks again 👍
1 juillet 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Lesley Mccourt
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello John Jamieson
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Lorna helped me today with sorting out…
Lorna helped me today with sorting out my direct debit. She had excellent customer service, extremely helpful, friendly and informative, positive and happy to help. Thank you.
28 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Annie,
Thank you so much for your fantastic 5 star review ⭐️
What wonderful feedback for Lorna. It is great to hear that she was able to get your Direct Debit sorted while making the whole experience friendly, informative and straightforward.
We especially love hearing that her positive and happy approach stood out during your conversation. We will make sure your lovely comments are shared with Lorna, she will really appreciate the recognition.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Really clear and helpful response to my…
Really clear and helpful response to my query - couldn’t do enough to make sure I had all the information I needed - very professional
28 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Clare,
Thank you so much for your fantastic 5 star review ⭐️
It is wonderful to hear that you received such clear and helpful support from our team. Taking the time to make sure you have all the information you need is so important, so we are delighted that this really stood out during your conversation.
Thank you for recognising the professional service you received and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Friendly and Efficient
Michelle West with whom I spoke was very friendly and had time to chat.
A very pleasant call.
28 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Vic,
Thank you so much for your wonderful 5 star review ⭐️
It is lovely to hear that you had such an enjoyable conversation with Michelle. Having the time to chat and making our customers feel comfortable and valued is just as important as getting things sorted.
We will make sure your kind feedback is shared with Michelle. She will be delighted to know she made your call such a pleasant experience.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Michael was very helpful when I called…
Michael was very helpful when I called about my dog’s veterinary referral and to ask how it works with an existing claim. He answered all of my questions and was great at explaining everything!
28 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Nikki
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let us know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
Very kind and compassionate
Very kind and compassionate, and efficient when dealing with a sad time.
28 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Mark
Thank you so much for your positive feedback regarding your recent experience with us. I hope you doing as well as can be given such a sad time at the moment.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Jenny
Customer Service Team
Shane was absolutely amazing
Shane was absolutely amazing.
Really helpful and kind in not very nice circumstances.
27 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Lee,
Thank you for taking the time to leave your review. We will share your feedback with Shane, who will be delighted!
Please reach out if we can assist you further and thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Jody,
Thank you for leaving your positive review, we appreciate you taking the time to leave your feedback.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Shane was great
Shane was great. listened/ understood and went way above what i was expecting when i called in. He should be paid more as i signed up my new pet!
24 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Steven,
Thank you so much for taking the time to leave such a lovely review! Shane will be very pleased when we share this with him.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Helpful Support
Charlotte (Martin) was very helpful and had a delightful manner and a credit to your organisation. Well done Charlotte your calm, kind understanding approach was very much appreciated.
26 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Neil,
Thank you for your fantastic review! We will share your kind words with Charlotte who will be very pleased. 💙
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
The customer representatives had…
The customer representatives had empathy with ourselves as being Wilow's owner and the fact Willow had surgery , they were efficent and helpful in dealing with our claim and Willow's recovery.
John
26 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello John,
Thank you for leaving such a kind review.
Please do not hesitate to contact us should you need further assistance, we hope you and Willow are both doing well. 🐾💙
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Molly
Customer Service Team
I needed to log a potential claim
I needed to log a potential claim. The agent was very patient allowed time for me to complete activities. He was extremely helpful and was able to assist me with my queries. A very good service. Thank you
26 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave your lovely review, we are so pleased to hear you had a good experience with us.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Lorna Pettie was extremely helpful and…
Lorna Pettie was extremely helpful and informative. She provided an excellent service.
25 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Niall,
Thank you for your kind feedback and for taking the time to share your experience. We will be sure to share this with Lorna. 💙
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Friendly Call with Tabitha
I had the pleasure of speaking with Tabitha who was so kind and softly spoken. She expressed wonderful compassion and such reassuring helpful information to guide me for my dogs upcoming treatment soon. What a wonderful call I had and I'm still smiling. I will always stay with Kennel Club. Thank you x
26 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Anjana,
Thank you for taking the time to leave such a lovely review!
Tabitha will be delighted to hear you had such a positive experience. 💙
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Shane was really efficient and helpful…
Shane was really efficient and helpful in my query
26 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Good Afternoon Shirley,
Thank you for taking the time to leave your review. We will share your feedback with Shane, who will be delighted!
Please reach out if we can assist you further and thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
customer service most helpful,
25 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you for your positive review. We are delighted to hear you have found our service helpful.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Updates and contact are all I could…
Updates and contact are all I could wish for. Always helpful and fair.
25 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello,
Thank you for taking the time to leave your review. We are happy to hear you are pleased with your experience!
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Excellent
Shane at KC Insurance was excellent to deal with. He was always polite, timely with information, and explained everything clearly and in an easy-to-understand way. I also really appreciated the personal touch of him asking how my pet was doing after his surgery — a small gesture that showed genuine compassion and care. Great service throughout.
25 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your fantastic 5 star review ⭐️
What wonderful feedback for Shane. It is great to hear that he kept you informed, explained everything clearly and made the whole experience straightforward.
We especially loved hearing about the personal touch of Shane asking how your pet was doing following his surgery. Genuine care and compassion are such important parts of the service we want to provide, particularly when you are worried about your pet.
We will make sure your lovely comments are shared with Shane. He will be delighted to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance, and we hope your pet is recovering well following his surgery. 🐾
Best wishes,
Liam
Customer Service Teams
Had to wait a bit on the phone
Had to wait a bit on the phone , to change address and ask more detailed info on my policy . But happy . Shame the insurance is so expensive only have claimed once before on 10 yr policy.
24 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Sherri,
Thank you for taking the time to share your feedback.
We are pleased that our team was able to update your address, answer your questions and leave you feeling happy with the support you received.
We appreciate your comments about both the time you waited to speak with us and the cost of your cover. We understand that price is an important consideration, particularly when you have been insured with us for many years and have only needed to claim once.
Thank you for continuing to choose Royal Kennel Club Pet Insurance and for being with us for so long. Your loyalty is genuinely appreciated.
Best wishes,
Liam
Customer Service Teams
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