I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
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I've never had a bad experience with the royal kennel club pet insurance. The customer service is second to none, caring and professional. I'd highly recommend the policies as well as the care the tea... Voir plus
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The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
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Very helpful, polite and informative conversation regarding my claim and invoices today. There wasn’t a rush as I tried to get all the info across so as not to delay the process or anyone else gettin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
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customer service most helpful,
25 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you for your positive review. We are delighted to hear you have found our service helpful.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Updates and contact are all I could…
Updates and contact are all I could wish for. Always helpful and fair.
25 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello,
Thank you for taking the time to leave your review. We are happy to hear you are pleased with your experience!
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Excellent
Shane at KC Insurance was excellent to deal with. He was always polite, timely with information, and explained everything clearly and in an easy-to-understand way. I also really appreciated the personal touch of him asking how my pet was doing after his surgery — a small gesture that showed genuine compassion and care. Great service throughout.
25 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your fantastic 5 star review ⭐️
What wonderful feedback for Shane. It is great to hear that he kept you informed, explained everything clearly and made the whole experience straightforward.
We especially loved hearing about the personal touch of Shane asking how your pet was doing following his surgery. Genuine care and compassion are such important parts of the service we want to provide, particularly when you are worried about your pet.
We will make sure your lovely comments are shared with Shane. He will be delighted to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance, and we hope your pet is recovering well following his surgery. 🐾
Best wishes,
Liam
Customer Service Teams
Had to wait a bit on the phone
Had to wait a bit on the phone , to change address and ask more detailed info on my policy . But happy . Shame the insurance is so expensive only have claimed once before on 10 yr policy.
24 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Sherri,
Thank you for taking the time to share your feedback.
We are pleased that our team was able to update your address, answer your questions and leave you feeling happy with the support you received.
We appreciate your comments about both the time you waited to speak with us and the cost of your cover. We understand that price is an important consideration, particularly when you have been insured with us for many years and have only needed to claim once.
Thank you for continuing to choose Royal Kennel Club Pet Insurance and for being with us for so long. Your loyalty is genuinely appreciated.
Best wishes,
Liam
Customer Service Teams
These folks were very supportive when…
These folks were very supportive when my elder dog died (heart complications), and then we took on another dog a bit later. No double-charging, and I knew exactly what we were going to pay and what we were going to get.
17 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hi Debra,
Thank you so much for your lovely 5 star review ⭐️
We are very sorry for the loss of your older dog. It is wonderful to hear that our team was able to support you with compassion during such a difficult time.
We are also delighted to be looking after your new addition and pleased that everything was handled smoothly, with the costs and cover clearly explained so you knew exactly where you stood.
Thank you for continuing to trust Royal Kennel Club Pet Insurance to look after your dogs. It really does mean a lot to us.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi Tracy,
Thank you so much for your fantastic 5 star review ⭐️
We are delighted to hear that you received excellent service from our team. We really appreciate you taking the time to share your experience and let us know we are getting things right.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Address update to policies
The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets details to the policies which I hadn't thought about. Overall excellent customer service.
22 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Senga,
Thank you so much for your wonderful 5 star review ⭐️
It sounds like you had a really lovely conversation with our colleague. Moving house can come with a very long list of things to update, so we are pleased she was able to make this one nice and straightforward for you.
It is also great to hear that she took the extra step of adding your vet's details to your policies while you were on the phone. That thoughtful and proactive approach is exactly the kind of service we want to provide.
Thank you for choosing Royal Kennel Club Pet Insurance, and we hope you are settling into your new home nicely. 🏡
Best wishes,
Liam
Customer Service Teams
Excellent service again
Excellent service again. Thank you Sharon and the team at KC Insurance.
21 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your fantastic 5 star review ⭐️
It is wonderful to hear that you have received excellent service from us once again. Your continued confidence in our team means a great deal.
We will make sure your lovely feedback is shared with Sharon and the wider team. They will really appreciate the recognition.
Thank you for continuing to choose Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Expensive and quibbles over claims
The only thing that has bumped up my review from a 1 star to a 2 is the 24/7 virtual vet service, which is very helpful.
But for the price I pay per month for my puppy, having had one claim denied, and a second claim currently being quibbled for having submitted just the relevant clinical history rather than the entire (despite the fact previous claim includes all previous clinical history) is really making me not want to renew with RKC insurance once the first year is up.
And it also was not made clear to me (as a first time pet owner) that the excess amount was per claim, not for the year, so I’ve unfortunately had multiple small trips to the vet stomach upsets, grass seed removal) that I’ve been unable to claim, despite high monthly payments.
Should’ve gone with pet plan.
21 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Sam,
Thank you for taking the time to share your experience. We are pleased to hear that you have found the 24/7 virtual vet service helpful, although we are sorry that other aspects of your experience have left you disappointed.
When assessing a claim, there may be occasions where our Claims team needs additional clinical history or information from your vet before a decision can be made. This helps us make sure each claim is assessed correctly and in accordance with the cover provided by the policy.
We also appreciate your comments regarding the excess. The excess applicable to your cover and how this is applied is detailed within your policy documentation, but if you have any questions about this, our team will be happy to explain how it applies to your individual policy and claims.
We understand from your review that you are considering your options at renewal, and we would welcome the opportunity to discuss your concerns with you before then.
Best wishes,
Liam
Customer Service Teams
Shannon was really helpful
Shannon was really helpful, kind and considerate on the call today.
21 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Lauren,
Thank you so much for your lovely 5 star review ⭐️
It is wonderful to hear that Shannon was so helpful, kind and considerate during your call. Making sure our customers feel listened to and supported is incredibly important to us, so feedback like this is always lovely to receive.
We will make sure your kind words are shared with Shannon. She will really appreciate the recognition.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Good insurance
Always no trouble with getting in touch with the insurance providers and are the payments are always payed to me in ten days .
21 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your lovely 5 star review ⭐️
It is great to hear that you have consistently found it easy to get in touch with us and that your claim payments have been handled quickly.
Knowing you can rely on your insurance when you need it is so important, so we really appreciate you sharing your positive experience.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hi Aimee,
Thank you so much for your lovely 5 star review ⭐️
It is wonderful to hear that our colleague was friendly and helpful, but even more so that they managed to put a smile on your face during a tough day.
Sometimes a little kindness can make a real difference, so your feedback is particularly lovely to receive.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Well informed and easy to discuss…
Well informed and easy to discuss options for policies. Payment after claims are efficient abd speedy
21 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your fantastic 5 star review ⭐️
It is great to hear that discussing your policy options was straightforward and that you felt well informed when making your decisions.
We are also really pleased to hear that your experience of making claims has been so positive, with payments handled quickly and efficiently when you have needed us.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience.
Best wishes,
Liam
Customer Service Teams
Great customer service I wouldn't…
Great customer service I wouldn't hesitate to recommend to anyone.
20 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Caitlin,
Thank you so much for your fantastic 5 star review ⭐️
It is wonderful to hear that you have received such great service from our team. Knowing that you would happily recommend us to others is a huge compliment and something we really appreciate.
Thank you for your recommendation and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful in answering my query…
Very helpful in answering my query about making a claim.
20 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your lovely 5 star review ⭐️
We are really pleased to hear that our team was able to answer your questions and provide the guidance you needed about making a claim.
We know the claims process can sometimes feel unfamiliar, so having someone there to explain things clearly can make all the difference.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Thank you to Shane for a great…
Thank you to Shane for a great experience and answering all my questions!
20 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Beth,
Thank you so much for your fantastic 5 star review ⭐️
It is great to hear that Shane made your experience such a positive one and took the time to answer all of your questions. Making sure you have the information and reassurance you need is exactly what we want from every conversation.
We will make sure your lovely feedback is shared with Shane. He will be really pleased to receive it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful!!
20 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Charlotte
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Always helpful and kind and caring…
Always helpful and kind and caring definitely the best insurance company and staff are always so compassionate.
20 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Karina Roberts
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Quick and sympathetic response…
Quick and sympathetic response following the death of my dog.
20 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello David Summers
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Shane dealt with my query today very…
Shane dealt with my query today very efficient and polite
20 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Elizabeth Chant
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
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