I recently had to make a claim during a really stressful time, and the customer service I received was excellent. I spoke with Andrea, who made all the difference. She patiently walked me through ho... Voir plus
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Lisez les avis des autres
I've never had a bad experience with the royal kennel club pet insurance. The customer service is second to none, caring and professional. I'd highly recommend the policies as well as the care the tea... Voir plus
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The lady I spoke to initially answered all my questions to help me decide which insurers to go with as I had a couple in mind but did not need to look any further. Luckily as our puppy is only 5 month... Voir plus
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Very helpful, polite and informative conversation regarding my claim and invoices today. There wasn’t a rush as I tried to get all the info across so as not to delay the process or anyone else gettin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Coordonnées de contact
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Royaume-Uni
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Very pleasant
Very pleasant, very clearly spoken and knowledgeable, all sorted in a professional manner
19 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Alistair,
Thank you so much for your fantastic 5-star review ⭐️
It's great to hear that everything was explained clearly and handled professionally from start to finish. Knowing you came away with everything sorted is exactly the outcome we want when you contact us.
We really appreciate your kind comments about the knowledge and approach of our team.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Lorna was very professional & helpful…
Lorna was very professional & helpful with all the questions I asked her about my Dog & the process we needed to follow.
19 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Lorna was able to answer all of your questions and clearly guide you through the process for your dog. Having someone knowledgeable and helpful to talk things through with can make everything feel that little bit easier.
We'll make sure your lovely feedback is shared with Lorna, she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
What great service
What great service. Wendy was brilliant and everything was sorted in under 10 minutes. Thank you
19 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hi Janet,
Thank you so much for your fantastic 5-star review ⭐️
What lovely feedback for Wendy! It's great to hear that she was able to get everything sorted for you in under 10 minutes and make the whole experience so quick and straightforward.
We'll make sure your brilliant comments are shared with Wendy — recognition like this is always wonderful for our team to receive.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
compassionate, straightforward and professional when we needed
Sadly, our last dog died while he was still only a puppy, leaving us heartbroken and facing some very large veterinary bills. Throughout such an upsetting time, Kennel Club Pet Insurance were absolutely excellent. They dealt with everything without fuss, hesitation or unnecessary questioning, which took a great deal of worry off our shoulders.
You never truly know how good an insurance company is until you need to make a serious claim. Based on our experience, I wouldn’t hesitate to recommend Kennel Club Pet Insurance. Their handling of our claim was compassionate, straightforward and professional when we needed their support the most.
19 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to share such a heartfelt review, particularly after what must have been an incredibly difficult experience.
We're so sorry for the loss of your puppy. Losing a much-loved dog is heartbreaking at any age, but to lose them so young is especially difficult.
At a time like this, the last thing we want is for the insurance process to add further worry. We're therefore incredibly pleased that our team was able to handle your claim with the compassion, sensitivity and straightforward approach you needed, allowing you to focus on what mattered most.
Your recommendation means a great deal to us, particularly because it comes from your experience of needing your policy at such a difficult time.
Thank you for trusting Royal Kennel Club Pet Insurance to support you when you needed us most.
Best wishes,
Liam
Customer Service Teams
Réponse de Royal Kennel Club Pet Insurance
Hello Arun Kanjilal
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. Shane and the team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Very clear and quick answer
17 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Blake Lee-Harwood
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello Melanie K
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Shane and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
See it eat it labrador!
rung kennel club because our young labrador had eaten some blu tak and needed vet treatment.Lorna informed us that things like this usually involve labs sent us claim forms and received help towards the vet bill shortly after.they were very helpful with our old lab Ed who passed away last year.Thanks fot all your help over the years.John and Mara Thomas.
27 juillet 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello M M Thomas
I am so pleased to hear that you have had a 5 star experience with Lorna. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Good knowledge of the policy and…
Good knowledge of the policy and friendly manner
14 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Alan
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Very friendly helpful assistant on the…
Very friendly helpful assistant on the call, Thank you for your help Shane.
14 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Mr Asbridge
Thank you so much for taking the time to leave us such a positive review for Shane. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Sharon was very helpful
Sharon was very helpful, professional and patient. She listened to my issue and then dealt with it to my satisfaction. Great service.
14 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Encompass hse services ltd
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Sharon. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello GAVIN SMITH
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
I found the telephone service extremely…
I found the telephone service extremely quick and helpful. It reassured me that my terrier Nelly is in safe hands. Thanks Christine
13 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Christina Booth
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Great customer service
Shane was friendly, polite and very helpful and successfully resolved my queries. Thank you for your help.
13 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Andrea Kempa
Thank you so much for taking the time to leave us such a positive review for Shane. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Sharon was absolutely wonderful
Sharon was absolutely wonderful, super friendly and empathetic. Knowledgable and more than willing to help with any future needs. Thank you ❤️
13 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Louise Sneath
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Sharon and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Only humans csn solve some issues.
Being able to speak to a human being is the only way to resolve some problems. Speaking with Sharon had my problem solved in moments. She was so knowledgeable, professional and helpful. When you get chatbot options the robot does not have the enough information to solve more complicated issues. leaving people frustrated and wanting to find another provider.
12 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Joan
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. Sharon and the team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Charlotte answered my questions with…
Charlotte answered my questions with patience, care and good humour. She was extremely professional and friendly. Thank you, Charlotte!
12 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Sian T
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Charlotte is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Spoke to Julia today who helped me…
Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy developed a cough and had to be seen by our vet. I have to say I was very impressed with the level of care and attention I was given to help me make a claim. Thank you again Julia, you were exceptional.
12 août 2026
Avis spontané
Réponse de Royal Kennel Club Pet Insurance
Hello Angel
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Julia will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Réponse de Royal Kennel Club Pet Insurance
Hello THE HAIR LOUNGE
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent service
The customer service team first of all were super helpful! So easy to talk to, great service from the very beginning and so far throughout. Unfortunately, after just 2 short weeks of having our puppy he become very poorly and ended up in intensive care. Fortunately, we had the 5 week free KC insurance and they were super helpful and supportive during that time. Our puppy made a full recovery and because of the fantastic service that we received from KC we decided to continue the insurance and we paid for the year cover. Everything was carefully explained and they helped me get the best possible deal for my puppy. I highly recommend Kennel Club and look to continue with them hopefully for many more years to come!
12 juin 2026
Réponse de Royal Kennel Club Pet Insurance
Hello Jessica Walters
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found the customer service team helpful and easy to talk to. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
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