Royal Routes UK Avis 

172
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was booking gor holiday first time with Royal Routes uk , after watching online advertisement I was so scared of being scammed But Simon worked very hard , make me feel friendly answer all my... Voir plus

Noté 5 sur 5 étoiles

Found a travel deal with them on Facebook. Reached out to them and they came back in a few hours. Dexter was very helpful in sorting out my package, finding amazing hotels, difficult flight connection... Voir plus

Noté 5 sur 5 étoiles

Wanted to take my family to Disneyland and Hazel helped me find the best deal and most cost effective way to travel, she was on hand to answer my millions of questions and kept me updated. Great servi... Voir plus

Noté 5 sur 5 étoiles

Adam has been absolutely brilliant throughout the whole booking process. He was incredibly patient, informative, and nothing was ever too much trouble. Every change I needed, he handled quickly and pr... Voir plus

À propos de l'entreprise

  1. Agence de voyages
  2. aussi dans
  3. Agence de réservation de billets d'avion

Écrit par l'entreprise

At, Royal Routes we believe that traveling should be stress-free and enjoyable. That’s why we offer various travel services catering to your needs. Whether you’re planning a family vacation, a romantic getaway, or a solo adventure, we’ve got you covered. We help you explore the world with ease and comfort. We are a team of experienced travel enthusiasts passionate about creating memorable client experiences. Our goal is to provide you with the best travel experiences, no matter where you want to go or what you want to do. Our team comprises travel experts with extensive knowledge of destinations, cultures, and travel styles. We take the time to understand your travel preferences and provide personalized recommendations that suit your needs.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

172 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 50 % de ses avis négatifs

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4,8

Tous les avis

(172)

127 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent Service

Excellent Service. Very accommodating in what I was looking for. Great price. All went smoothly. Thank you Hazel. First class service. Am really looking forward to my trip to Disneyland with my daughter😊

28 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

We recently booked our Disneyland Paris…

We recently booked our Disneyland Paris trip through Hazel, and I cannot recommend her highly enough. From the very beginning, Hazel was incredibly helpful, professional, and attentive to every detail. She took all the stress out of planning and made the entire process smooth and enjoyable.

Most importantly, Hazel helped make my daughter's dream come true. Seeing the excitement and joy on her face was absolutely priceless, and it wouldn't have been possible without Hazel's help. She went above and beyond to ensure everything was perfectly organized, giving us complete peace of mind and allowing us to focus on making magical family memories.

Thank you, Hazel, for creating such a special experience for our family. We will cherish these memories forever and would not hesitate to book with you again in the future

19 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Great for booking but awul when it comes to the actual date.

Great for booking, awful when it’s time to travel. Most of the positive reviews are just about booking with Royal Routes very few come after the trip. Why? Because once the trip starts, everything falls apart. The hotel isn’t the one they promised, the complimentary extras never show up, and the whole itinerary is a mess. Try to contact them for help? They take ages to reply. I also tried to find their office in London but no luck. This company pretends to be UK based, but it clearly isn’t. Save yourself the headache and book elsewhere.

2 avril 2026
Avis spontané
Logo de Royal Routes UK

Réponse de Royal Routes UK

Thank you for taking the time to leave a review. We take all feedback seriously and always strive to provide the highest level of service to our passengers.

However, after carefully reviewing our records, we have been unable to locate any booking under the name associated with this review, nor can we identify the holiday package or travel arrangements you are referring to.

To help us investigate your concerns properly, could you kindly provide:

• Your booking reference number
• The destination and travel dates of your holiday
• The lead passenger name used on the booking
• Any supporting documentation or correspondence confirming that you booked and travelled with Royal Routes UK

At present, we are unable to verify that you have been a customer of Royal Routes UK, and some of the information mentioned in your review does not align with our records or operating procedures.

We remain fully committed to transparency and customer satisfaction, and if you have genuinely travelled with us, we would welcome the opportunity to review your experience and resolve any issues appropriately. We kindly ask that you provide the requested evidence so that we can investigate this matter further.

Kind regards,
Royal Routes UK Customer Relations Team

Noté 5 sur 5 étoiles

Great Thailand Holiday

I would like to take this opportunity to thank Royal Routes for helping me to plan and book my holiday to Thailand. Initially I had great service from Nora and then Dexter. Both were very professional and very helpful. T hey booked my flights and hotels and managed to rearrange my flights when the itinerary changed. I would have no hesitation recommending or using Dexter at Royal Routes in the future. I had a fantastic holiday.

10 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding

Well what can I say! AMAZING 🤩
Remarkable customer service from Dexter, nothing was an issue for him to amend the quote a couple of times, adding people and rooms. He was so professional polite and very helpful. No stress whatsoever and now all booked up for a wedding in Thailand
I can’t wait to share the experience of the hotels and transfers once I’m back and 💯 I will be letting family and friends book any holidays from ROYAL ROUTES UK
Exceptional service Dexter, thank you so much
Nothing was too much trouble 👌🏽

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service How easy was that I was looking to book…

How easy was that I was looking to book a holiday I had a quick response by Clara
What can I say she made everything so easy spent time looking matching all my requirements change's if I needed them gave me options
Didn’t pressure me at any point
Really please with overall experience
Thank you Royal Routes
Most of all thank you
Clara for making my experience a good one

1 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Everything they promised was false

Everything they promised was false. Claimed we'd get private transfers never showed up. Said we'd have 24/7 support nobody answered calls or messages. The itinerary they sent was completely made up; half the tours didn't exist. They also charged hidden fees after we paid the "low deposit." When we complained, they blocked us. Don't fall for their lies.

26 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Total fraud


Total fraud. They take your "low deposit" payments, then give fake tickets and hotel bookings. Multiple hotels weren't even booked, we had to pay again ourselves. The flight tickets were invalid at the airport. Everyone here lies. Avoid at all costs.

9 janvier 2026
Avis spontané
Logo de Royal Routes UK

Réponse de Royal Routes UK

Dear Candy,

Thank you for the details. I have review and I could not find any information related to the details which you have provided.

Email: tripcandy0609@gmail.com
Phone number:+44 20 47862867

Our database does not indicate any booking related to this email or number or the booking reference.

Please provide all the information that Indicates your true identity. Also, as I checked, the location you are based is in Sri Lanka. I also tried contacting the mentioned number and 442047862867 it says invalid.

Noté 5 sur 5 étoiles

Dexter has been most helpful with…

Dexter has been most helpful with booking our trip to Disney for Dec. All questions were answered to help and he worked late to get our booking confirmed and finalised. Now to wait for the trip and see the smiles and on my children’s faces 😊

7 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Wilfred was absolutely great

Wilfred was absolutely great
Wilfred was absolutely great at helping me book our trip to disneyland paris for November Quick responses and always there to help & answer my questions Amazing service. Thank you again

3 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Eric was a absolute star 🌟 he answered all questions and explored a few different quotes ,so we had deals to compare . He got back to me so promptly too ! 100% recommend Royal Routes

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I booked a trip to Disneyland Paris in…

I booked a trip to Disneyland Paris in Aug with Nora. She was so helpful and answered all the questions i had, and any reccomendations i had. We went in Jan and everything went so smoothly from start to finish. We will definetely be booking again with Royal Routes. Nora thanks so much. Kids had a ball. :-)

13 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service!

I was passed the details for Royal routes via a friend and was put in touch with Dexter. I provided him with a rough outline of what i was looking for in the hope I could get a good deal, and i qlwas blown away! Dexter worked quickly to obtain a quote and was able to tweak this for me to be absolutely perfect! Nothing was too much trouble even working till 10.30pm to finalise all the details! We are booked to visit Disneyland Paris next august something I didnt think would ever be possible! A big thankyou to Dexter! Will most definitely be using him/Royal routes for all our future holidays!

23 mars 2026
Avis spontané

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