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Noté 2 sur 5 étoiles

I got the seamless 10 pack and started using them January 2025. Off the bat the gusset was too wide/ the leg holes were too small despite getting the larger size- so it was rubbing on the inner thigh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have light bladder leakage and my other reusable pads didn't keep me dry but just trapped the liquid and were uncomfortable at times. They were pads I snapped onto my underwear. The Rudie high waist... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Nothing wrong with the ordering process or shipment of product but I am disappointed with the quality of the underwear. The high waist period underwear started to fray at the edges within 2 washes a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have used these pads for several years. I used the medium and larger ones during period which kept me dry and never leaked, even overnight. I also use the small ones daily and have always found... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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3,2

Moyen

TrustScore 3 sur 5

64 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,2

Tous les avis

(64)

12 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The best period underwear

I've been using Rudie period pants for a while and wouldn't use any other brand now. They are so comfy, soft and absorbent! I'm peri menopausal so have very irregular bleeding plus the occasional bladder leak and wear these pants all the time instead of regular underwear. My only criticism is that I wish the internal gusset was lined with black fabric in all of the pant colours so any staining isn't visible.

19 mai 2025
Avis spontané
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Réponse de Rudie

Thank you so much for your lovely review and for being such a loyal Rudie customer! 💛

We're so glad to hear that our period pants have been a comfortable and reliable option for you—especially during a time of so much unpredictability. It means the world to us to know they’re making a real difference in your daily life.

We really appreciate your feedback about the gusset lining. That’s a very thoughtful suggestion, and we’ve passed it on to our product team for consideration as we continue to improve our designs.

Thanks again for your support—it truly means a lot!

Noté 3 sur 5 étoiles

Period underwear

I bought a pack of the black period underwear. After the first use on my period the undies are stained, even though I rinsed them in the shower at the end of the day. Customer support has since arranged a replacement. I am waiting to see how these go.

1 avril 2025
Avis spontané
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Réponse de Rudie

Thank you for taking the time to share your experience, and we’re truly sorry to hear that your initial impression didn’t meet expectations.

While light staining can naturally occur with period underwear due to the nature of menstrual flow and individual differences, we absolutely take your concerns seriously.

Our customer support team has arranged a replacement for you, and we genuinely hope this helps restore your confidence in our products. Your trust means everything to us, and we’re always working to improve—not only in the quality of our products but also in being transparent and responsive to all customer feedback.

Noté 4 sur 5 étoiles

Not great product, but great customer service

I brought a 10xpack of Rudie period pants suitable for postpartum flow. Unfortunately, they did not work for me. I emailed Rudie and their customer service was exceptional, and I received a full refund. If I was rating the product alone my rating would be lower, but I was very happy with the prompt, genuine response I received from the Rudie team.

9 mai 2025
Avis spontané
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Réponse de Rudie

Thank you so much for your honest and thoughtful review. We're genuinely sorry to hear that the period undies didn't meet your needs during your postpartum recovery — we understand how important comfort and reliability are during that time.

That said, we're really glad to know our customer service team was able to support you promptly and respectfully. Your kind words about their response mean a lot to us, and we'll be sure to share your feedback with the team.

Noté 1 sur 5 étoiles

Sizing is way off and their bogus no…

Sizing is way off and their bogus no return policy is hidden on the website. I now have $150 worth of underwear that I can’t use. Do not buy from this company. I wish I’d checked these reviews first.

13 février 2025
Avis spontané
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Réponse de Rudie

We're so sorry to hear the sizing didn't work out and that you're frustrated with our return policy. We totally understand your disappointment – we never want our customers to feel let down.

Our refund policy is in place due to the nature of our products, as we prioritize hygiene and safety. We're absolutely committed to making things right and ensuring you're happy with your purchase.

Noté 1 sur 5 étoiles

Very disapponting

Very disapponting. I purchased a pair of the Rudie period swimwear. They were too small (the sizing is way off) and wouldn't allow me to return them due to hygiene concerns. Surely they could put a sanitary sticker in the crutch and a tag on swimwear to prevent them from being worn so items can be returned?
The return policy is also very misleading, it reads like you can return your first order no questions asked but that is certainly not the case.
I won't be buying again. Stick with Modibodi or Bonds!

I’ve since had a response, apologising that my experience wasn’t what I’d hoped and again reiterated the return can’t be processed due to hygiene concerns…What a load of BS! If you buy swimwear anywhere in Australia it can be returned provided it still has the original tag attached. They can’t offer returns because it’s cheap crap being shipped directly from China. Buyers beware.

20 janvier 2025
Avis spontané
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Réponse de Rudie

We're really sorry to hear that you’re disappointed with your experience.

Because our period swimwear is an intimate product, we have to be extra cautious with our hygiene policy, which is why we’re unable to accept returns once the item has been tried on. That being said, we hear you on the suggestion for sanitary stickers and clearer communication about our return policy—this is really valuable feedback, and we’ll be sure to pass it along to our team.

I understand how this might seem confusing, and I’d like to clarify. At Rudie, we prioritize hygiene and the well-being of our customers, which is why we have a strict no-return policy on intimate wear. Even if an item is claimed to be unused or unopened, we cannot resell it for health and safety reasons.

Please know that our return policy has nothing to do with where our products are made—it’s in place to ensure the highest standards of hygiene for all our valued customers and staff.

We know this wasn’t the experience you were hoping for, and we’re really sorry we let you down. If there’s anything we can do to make things right, please let us know. We truly appreciate you giving us a try. ❤️

Noté 1 sur 5 étoiles

Training undies don't work

Training undies haven't held any wee so may as well use normal undies.

7 février 2025
Avis spontané
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Réponse de Rudie

Thank you for taking the time to share your feedback! It looks like there might have been a little mix-up—Rudie actually specializes in eco-friendly period underwear, not training undies. Our goal is to provide comfortable, sustainable options that help reduce waste while keeping you feeling your best during your cycle.

I really appreciate you leaving a review, but it sounds like this might have been meant for a different brand. If there's anything I can do to help or any questions you have, just let me know—I’m happy to assist! ❤️

Noté 1 sur 5 étoiles

Don't fall for it, bad quality. Not worthy

Don't fall for it, bad quality not worthy.
This is likely a dropshipping company based in China, pretending to be a local company.
The advertising is pretty convincing and the reviews are wonderful however, the product is cheaply made, doesn't comply with the clothing labeling regulations of Australia and it is nothing different from what you'd get from Temu.
The mattress protector is not waterproof and due to the lack of labeling, is not way of telling the instructions for washing or cleaning it.
The underwear is just cheap, is not useful for potty training and it doesn't hold the most minimum accident.
Don't even bother. Buy from a local shop where you actually have consumer rights and where you are able to return products that don't do what they are advertising to do.

21 janvier 2025
Avis spontané
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Réponse de Rudie

I’m genuinely sorry to hear that your experience with our products didn’t meet your expectations. We take customer feedback seriously, as it helps us improve and ensure we’re offering the best quality and service possible.

We strive to provide high-quality items and comply with all relevant regulations, including clothing labeling standards. If there’s an issue with the products you received, we’d love the opportunity to make it right for you. Please feel free to reach out with more details about your experience, and we’d be happy to assist you further with a solution.

Your satisfaction is important to us, and we appreciate your understanding as we continue to work on improving our offerings.

Thank you for your feedback!

Noté 1 sur 5 étoiles

Poor design where u have to buy…

Poor design where u have to buy separate insert, but actually no where to have it inserted in the training pants - and this is explained nowhere in the website. Sizing and fit is so off and looks like a clown pants. Worst thing is that no way to have it refund eventhough it’s a pure online company. Do not recommend buying from them

26 décembre 2024
Avis spontané
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Réponse de Rudie

We appreciate your feedback and the opportunity to address your concerns.

The information about using inserts is included in the “How to Use” section of our product descriptions on the website. However, we understand that this might have been overlooked, and we’re continuously working on improving our product information to ensure clarity for all customers.

We understand that sizing and fit are important, and we’re continuously working to enhance our designs based on valuable feedback like yours.

As a gesture of appreciation and to ensure your satisfaction, we’ve provided store credit as a token of our commitment to your satisfaction.

We’re here to make things right and ensure you have the best experience with our products. 💚

Noté 2 sur 5 étoiles

Very thick seam looks like nappy

My partner bought me period pants for my birthday as I wanted a more environmentally responsible and less intrusive solution.
I settled on these as seemed good value.
I've just had my first period and these are tight so I suggest go up a size. You need to also be conscious that the hem / seam of the pad is very thick at the back so if you wear leggings or tight clothing forget it as it looks like your wearing a nappy
Not really estatic about these, could be a lot better designed to avoid having to wear baggy clothes

3 janvier 2025
Avis spontané
Logo de Rudie

Réponse de Rudie

Thank you for your feedback. We’re sorry to hear that the fit and design didn’t meet your expectations, but we appreciate you sharing your thoughts to help us improve.

We understand the importance of comfort and fit, and going up a size may be a helpful solution. We’ll also take your feedback on the seam and hem into consideration as we continue to refine our designs.

Wishing you all the best, and we encourage our community to share positive experiences, as we believe in the value our products bring to others. ❤️

Noté 1 sur 5 étoiles

Outrageous sizing

I ordered 3 different bundles from Rudie.
One bundle (Cheeky cut) said size 16/XL (which is the size I usually buy) when they arrived they were tiny cut (even my mom who wears a size 10 tried them on and said they were tight.)
Sizing is outrageous- the Gstring 2XL (for size 22) fite me comfortable tight. In any other brand I comfortably wear 14/16.

When I contacted customer service I was informed that Rudie do not exchange for wrong size ordered.

19 novembre 2024
Avis spontané
Logo de Rudie

Réponse de Rudie

We’re truly sorry to hear about the sizing issues you’ve encountered with your order. We understand how frustrating this can be, especially when the sizing doesn’t match your expectations.

As a small business, we take our health and safety policies very seriously, which is why we maintain a strict no-returns policy on sanitary products once they’ve been dispatched. We understand that circumstances can change, and we have made every effort to accommodate your request and provide a suitable solution.

We genuinely appreciate your understanding and support. We encourage our community to explore the positive feedback from others, as many customers believe in the quality and benefits of our products. ❤️

Noté 1 sur 5 étoiles

DO NOT BUY FROM HERE

Hi, the website clearly says it is being shipped with Auspost but once questioned this changed into another company.

In addition, I ordereded 8 business days ago and I did not receive my products so I believe it is definitely coming from overseas. Absolutely bad for the environment and misleading. They have their own “tracking” number that does not work with the company they said they are shipping my products with so I don’t know if it is actually being shipped or not. If I do not receive by the end of next week I will put a formal complaint, women suffer enough for paying for the period products which should be life essential products, and being mislead / scammed (?) by these companies are even worse.

Please stop sending me emails with discount if you are not actually going to send the products.

Misleading, don’t buy. Ever!

15 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Misleading

The sock shoes I bought took forever to arrive so while I was waiting bought a sock shoe from eBay and it was only $10 including postage, I paid $36 for the Rudie pair. When the Rudie one finally arrived I compared the two and they were identical, exactly the same shoe down to the pattern on the bottom of the shoe but I paid almost four times as much for the Rudie one and it took 3 weeks to arrive! Do yourself a favour and save your dollars and get the same one from eBay. Ps I’ve tried to leave reviews on their website after purchase multiple times but they keep deleting my review. I don’t trust this company one bit.

3 septembre 2024
Avis spontané
Logo de Rudie

Réponse de Rudie

Thank you for your feedback, though it seems like there's been a bit of confusion here. Rudie actually focuses on eco-friendly period underwear, not sock shoes. Our mission is to provide high-quality, sustainable period products that help reduce waste and offer comfort during your cycle​​. We appreciate your time and effort in leaving a review, but it sounds like this was meant for a different brand. ❤️

Noté 5 sur 5 étoiles

These are most comfortable period…

These are most comfortable period underwear I own! It’s so nice to buy in bulk and know that Indont need to use other menstrual products in fear of leaking. You can tell these were really well designed

13 septembre 2024
Avis spontané
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Réponse de Rudie

Thanks so much for the kind words! We're thrilled to hear you're loving the comfort and confidence our period underwear gives you. Knowing you can rely on them without needing other products is exactly what we aim for. Appreciate the support!

Noté 5 sur 5 étoiles

Nailed it!

Amazing fabric and no leakage! Super comfortable

16 août 2024
Avis spontané
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Réponse de Rudie

Thank you, Holly! We appreciate your feedback. 🌷

Noté 1 sur 5 étoiles

Appalling customer service.

I ordered 2 pieces of underwear from this company on the 2nd of July. A whole week later I haven't received any updates from them, including a confirmation of my order being dispatched. I emailed them saying I no longer want their items so asked them to not bother dispatching my parcel and refund me. 2 days later I got a response saying the item was already dispatched and if I don't want it I can reject the parcel at delivery. When it arrived I wasn't at home, so I took it to the delivery office and asked them to reject it on their system there, which they did and the parcel was returned. 2 weeks go by after the item got delivered back without any notification from them, so I email customer services and they inform me that according to their return policy they don't accept returns?? But "they're willing to make an exception" and refund me for 1 garment??? What kind of an exception is that, making a customer pay for your internal communications issues?? And if I knew that I wouldn't be refunded for both items I wouldn't send them back. Now they have half of my money and 2 items that haven't even been tried on, completely new and packaged up. Also, before I returned the parcel back to the delivery office I saw that the senders address is China, so I'm sure they're just dropshipping their items and calling themselves a green company, greewashing people by saying "we don't accept returns because we avoid waste". I want all my money back, and I WOULD NOT RECOMMEND ANYONE TO BUY FROM THIS COMPANY.
Edit: they refunded me in full after I told them I'll be posting a bad review for them. That's what it takes to recieve your money back, so beware!

22 août 2024
Avis spontané
Logo de Rudie

Réponse de Rudie

We're genuinely sorry to hear that you didn't have a positive experience. Our team always strives to act within our guidelines while ensuring fairness and respect towards all our customers.

As a small business, we take our health and safety policies very seriously, which is why we have a strict no-returns policy on sanitary products once they’ve been dispatched. We fully understand that circumstances can change, which is why we did everything we could to accommodate your request, and offer a solution.

Wishing you all the best, and we encourage our community to look at positive feedback, as we and others believe in our product and how they have helped others.❤️

Noté 1 sur 5 étoiles

I bought a bundle of Rudie Baby…

I bought a bundle of Rudie Baby training pants and 16 pcs for 156 AUD. When making payment, I chose to pay using Shop Store. So I don't need to fill in my address details. However, when I made the payment, for some reason when the payment process was completed, there was an extra additional payment on the receipts, with total amount 140.40. I submitted a complaint and proof, that I had sent an email to request that i want my order to be cancelled due to double payment. However, i received the total products only 16 pcs for 156 AUD. This store argued that as a company, their operate with low profit margins, and their products are already significantly discounted. I sent an email to CS from the beginning, no response to cancel my product. Then I sent a message to Instagram DM. responded after 3 days. And after that there was no response until I received my 16 products. And I asked for my money back, but it was not given!!! After that the store asked me to send proof of the number of products I received. They are decided to refund my money of 140.40. Because they made a wrong decision not to refund my money. This store thought that I received a double product. So now, they have refunded my money. And asked me to update my review here. Please rudie company. For next time, read your customer email carefully. I will not buy your products anymore. Bad customer service.

15 juillet 2024
Avis spontané
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Réponse de Rudie

Hi Meita, thanks for sharing your thoughts. We understand there was some confusion, especially when you informed us all your items were received and washed. Our team acted quickly once we had the correct information and sorted it out as soon as we could. We’re always here to help and glad we got this resolved. It’s great to hear everything is now sorted. Wishing you well! ❤️

Noté 3 sur 5 étoiles

Products don't last…

Nothing wrong with the ordering process or shipment of product but I am disappointed with the quality of the underwear. The high waist period underwear started to fray at the edges within 2 washes and have reached the point of requiring replacement after only a year. Not sure if it's the synthetic meshy material that's the problem as the cotton period underwear I've purchased from other brands have not had the same issue after multiple washes.

Edit: hi Rudie team, I did reply but have not heard back from you. Maybe you can check your inbox? Cheers

24 juillet 2024
Avis spontané
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Réponse de Rudie

Hi JD,

We're sorry to hear about your experience. We have reached out to you to learn more about this because we take pride in providing high-quality products. We want to understand what happened and how we can assist you. Unfortunately, we have not heard back from you. Please know that we are committed to your experience with us and would be happy to hear from you.

Noté 5 sur 5 étoiles

Absolutely wonderful company with amazing underwear!

Absolutely wonderful company with equally wonderful products! I received really nice help from customer service in getting the sizing of the panties right for me. Then I bought even more. All so cute, comfortable, and very functional!

14 janvier 2024
Avis spontané
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Réponse de Rudie

Hi Robert! Thanks so much for the love! We're stoked to hear that you're loving your Rudie underwear! Cheers to more happy days ahead with Rudie! 🩷✨

Noté 4 sur 5 étoiles

Good communication

After a few initial sizing issues I was pretty unhappy, however the support team were wonderful to deal with and helped with the issues I had. I would recommend sizing up and be aware every style has their own sizing guidelines that may vary from you normal size. Yet to try the product for its purpose but the company was very good to deal with.

17 juillet 2024
Avis spontané
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Réponse de Rudie

Hi Sophie,

We appreciate your feedback and we're so sorry this has been your experience with us! We understand that finding the perfect match can sometimes be tricky, especially when shopping online. For this reason, we have implemented a 60-day risk-free trial. Please reach out to us at hello@rudie.com.au, and we will sort out a replacement that better suits your needs.❤️

Noté 5 sur 5 étoiles

Great customer service

I accidentally ordered the wrong size, emailed straight away and they rectified before posting 🙌 the undies are of superior quality and I'm looking forward to using them.

12 juin 2024
Avis spontané
Logo de Rudie

Réponse de Rudie

Thanks for choosing Rudie and for sharing your experience! We're glad to hear that we could quickly rectify your order. It's great to know that you're pleased with the quality of our period underwear. We're confident you'll love using them!

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