The company has been brilliant. Callum Harris took on our grant and we couldn’t have wished for anything better. He was polite, helpful and always there to answer any questions we had. He has overseen... Voir plus
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Rural Energy have been great and informative, particularly Andy, who has walked me through this whole process. He was very quick to reply and kept me updated with where my application was at. He was i... Voir plus
L'entreprise a répondu
Callum and Joe at RESG have been excellent in taking me through the grant application, explaining in detail about the process, and being at hand at to anwer all our questions, I can't failt their cus... Voir plus
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I appreciate all the effort that Andy put into getting us the heating, working hard going above and beyond through all the hurdles and set backs, it’s been a long road but really worth it! Thank you s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Latest News: We've teamed up with BBC Country File Presenter Adam Henson to visit some of our clients one year after their grant installation. Find us on Link Tree to see Adam with us on location! Rural Energy Saving Grants are dedicated to helping homeowners across the UK access government-backed funding to improve home energy efficiency, and reduce heating costs. As experts in a range of UK energy grants, RESG connects eligible households with fully-funded insulation, heating and solar PV upgrades, reducing heat loss by up to 40%, lowering CO₂ emissions, and protecting against volatile fossil fuel prices. Clients benefit from a seamless, hands-off installation process, fully guaranteed workmanship, and a personal 1:1 grant consultant for support at every step. With an allocated consultant to work with you for as long as it takes and pursue a multitude of funding opportunities, no stone is left unturned. Clients are never kept on hold, and benefit from weekly updates from their allocated consultant by phone, text and email. RESG is committed to making homes warmer, more sustainable, and more affordable to run, all while increasing Energy Performance Certificate (EPC) ratings. With a proven track record of efficient service and positive customer feedback, RESG is ranked as one of the UK's leading Green Energy advisors for home energy improvements. Most importantly, RESG's consultation and grant acquisition service is completely free, and always will be.
Coordonnées de contact
Unit 3A, Barron Way, Kingmoor Business Park, CA6 4SJ, Carlisle, Royaume-Uni
- 01228 812016
- clientservices@ruralenergysavinggrants.org
- ruralenergysavinggrants.com
4,9
Excellent
245 avis
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I had a really good feeling about this…
I had a really good feeling about this company right from the start. The messages received after my initial inquiry left me feeling confident this was a company I could trust. And I felt this way through the whole process. Callum was absolutely wonderful to deal with, he was efficient and clearly spoken and made everything easy to understand. The whole process went fast & smoothly. I’ve not had this much confidence in a company before and I’m really grateful I chose them. Thank you Callum for all your help and great service. :)
3 octobre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Hi Lacey, thank you for taking the time to leave a review of your experience with Callum!
To hear that Callum was efficient and clearly spoken is really helpful, as a large part of our role is to ensure that the somewhat complex world of energy grants is made easy for everyone. It's super helpful that you named Callum in your review too, as we use this feedback for our team appraisal process, so thank you for this!
Wishing you all the best in your more energy efficient home this winter :)
RESG
Customer service excellence
We came across Rural Energy Saving Grants by chance on Facebook and I’m so glad we did. I’d seen that if you live in a property with solid walls, a low EPC and no mains gas you could be eligible and with both my daughter and I having asthma, this meant we qualified.
From the moment I got in touch, we were allocated a lovely guy called Andy Collins, whose customer service has been absolutely incredible. Nothing was ever too much trouble, he responded quickly, and more than anything he genuinely cared about our situation and how desperately we needed this.
Our house has always been so cold that people would only stay a couple of years before selling on. Now we’re booked in and everything should be completed before the cold weather sets in. I couldn’t be more pleased, and would highly recommend Rural Energy Saving Grants to anyone in the same boat.
3 octobre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Hi Helen, thanks for taking the time to leave a review of your experience with Andy!
It's fantastic to hear that Andy provided such a great service. It's always very clear that he's in this role because he really wants to help people. This feedback is really helpful as we use this above all else for internal appraisal review for our team. We never get tired of hearing about our superstars, so thank you for naming Andy in your review!
Wishing you all the best in a more energy efficient home before winter :)
RESG
Danny is the man to go to!
Danny was incredible from the start. Spoke to me about the ins and outs of the process and has supported me the full way through. We now have a grant and Danny is so happy and enthusiastic about it for us as he knows how we have struggled with keeping our home warm. Absolutely couldn't fault him, although we are now out of his hands he has said his number is always open if we need anything in the future!
Absolute legend, could not have ever done this without your support and knowelage. Thankyou!
26 septembre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Hi Chelsea, thanks for taking the time to leave a review of your experience!
We believe that your allocated consultant was Callum, and it's great to hear that you found him supportive and really informative :) Callum is one of our longest-standing and most experienced team members, and this information really helps for our internal team member appraisals.
Wishing you all the best in your newly energy efficient home this winter!
RESG
Service was excellent kept me updated
Service was excellent kept me updated
Every time very polite and helpful.
Thank you for your support. Regards Bridget.Thank you cal.
26 septembre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Hi Bridget, thanks for taking the time to leave a review of your experience!
It's fantastic to hear that you were updated throughout the process and you found your allocated consultant polite and helpful. Thank you for naming your Grant Consultant too :)
Wishing you all the best and more more energy efficient winter!
RESG
Callum was excellent and professional
Callum was friendly, polite and knowledgeable. He explained everything in a clear and understandable way, and was able to answer all questions I had. Callum checked in with me throughout the process and made me feel fully supported from start to finish. Absolutely amazing customer service, everything felt easy and no trouble at all. Thank you Callum, you are outstanding!
23 septembre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Hi Fiona, thanks for taking the time to leave a review of your experience with Callum!
It's fantastic to hear that your allocated consultant explained everything clearly, but most importantly that he was able to answer all of your questions effectively and provide regular check ins throughout the process. This is exactly what we're here for!
Thank you for naming Callum in your review too - this is really important for our internal team member appraisal process and quality control reviews.
Wishing you all the best and more more energy efficient winter!
RESG
We rang on the off chance…
We rang on the off chance and were helped from that point and all the way through the process. Even with jiggling the installers along to make sure we were sorted for winter.
Can’t recommend Joe and team highly enough
22 septembre 2025
Réponse de Rural Energy Saving Grants
Hi James, thank you for taking the time to leave a review of your experience with Joe!
It's fantastic to hear that you were successful with an installation after calling in on the off chance to see if your home qualified. What's really helpful for us is to hear that Joe worked advocated for you as your allocated consultant to ensure that your application was prioritised, and progressed forward quickly. Most often, approaching large contractors directly can result in applications being 'shelved' or barely progressing, so we do love to hear that we're expediting new enquiries.
Wishing you all the best this winter!
RESG
Excellent customer service. Callum and…
We were looked after by Callum and didn't he do his job well! Throughout the entire process he kept us regularly informed of developments in the process and ironed out queries with aplomb. An excellent ambassador for his company. Well done.
11 septembre 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Callum, David!
It's brilliant to hear that Callum kept you regularly informed and answered any queries that you had.
Thank you for naming Callum in your review too - this is important for our internal team member appraisal process and quality control reviews.
Wishing you all the best and more more energy efficient winter!
RESG
Great communication and support from…
Great communication and support from Callum. Had clear weekly communication from him throughout the process.
18 septembre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Callum, Lee!
It's brilliant to hear that Callum maintained weekly communications and updates for you throughout the grant procurement process, which can often be quite protracted. We never want anyone to feel like they don't know what's going on, as we're always progressing things behind the scenes.
Thank you for naming Callum in your review too - this is important for our internal team member appraisal process and quality control reviews.
Wishing you all the best and more more energy efficient winter!
RESG
Great Help
I was introduced to this company by my neighbour . At first I didn't know or even think I was entitled to any grants. They were very helpful all the way through the process especially Callum, who I can't thank enough. I would advise anyone to get in contact with them for some great help
18 septembre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Callum, Stuart!
It's always lovely to hear our clients find us through a face to face referral from someone who has had direct experience with us and a successful grant installation :)
Thank you for naming Callum in your review too - this is important for our internal team member appraisal process and quality control reviews.
Wishing you all the best and more more energy efficient winter!
RESG
Massive thanks to Joe Spencer!
Massive thanks to Joe Spencer!
He went above and beyond to explain things in great detail.
I had lots of questions and they were all answered promptly.
Would highly recommend RESG to anyone and it's totally free to you.
8 septembre 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Joe, Mr. Wood!
It's really important that our Grant Consultants invest a great deal of time in the explanation of the grant process and measures, and respond to queries same day. We speak with many people who have been unsuccessful securing the grant elsewhere who have been left entirely in the dark about the process - our goal is to change this in the industry as a whole!
Thank you for naming Joe in your review - this is important for our internal team member appraisal process and quality control. Joe is one of our most experienced consultants.
Wishing you all the best and more more energy efficient winter!
RESG
Highly recommend
Can not recommend them enough, Joe Spencer made the process from start to finish as easy as possible and every step explained along the way, communication was constant and I was kept updated at every stage. Nothing was too much trouble and if something needed to be done it was.
11 septembre 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Joe, Martyn!
It's fantastic to hear that Joe made the process as easy as possible and provided a thorough explanation at each stage. Our team endeavour to provide regular updates, as so often during a more protracted procurement process people can feel like there is no progress, when really we're making huge leaps behind the scenes!
Thank you for naming Joe in your review - this is important for our internal team member appraisal process and quality control. Joe is one of our most experienced consultants.
Wishing you all the best and more more energy efficient winter!
RESG
Excellent Service
Excellent Service
We embarked on the journey to find a grant for our new home with no knowledge of how the process worked.
After finding that many companies wanted to supply the service and having several surveys carried out Rural Energy Saving Grants arrived and stood head and shoulders about the rest.
We were expertly led through the process by Callum Harris, who was always available for support and guidance. His communication, customer service and knowledge was impeccable.
Without his guidance we would have given up on the process altogether.
Callum is a credit to his Company and a pleasure to deal with.
Thank you .
28 juillet 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Callum!
We're so pleased to hear that you found our service helpful with plenty of support and guidance from Callum during the procurement process. We're fastidious about the quality of our team members, and so we really appreciate your feedback on Callum's knowledge and customer service. Wee use these reviews for our 1:1 team appraisals, and so thank you for naming your allocated consultant on this occasion too. This feedback is paramount for monitoring the service provided by our individual Grant Consultants.
Wishing you all the best in your more energy efficient home this winter :)
RESG
Joe Spencer- a big thank you
Joe Spencer - a big thank you for all your hard work and outstanding communication.
I would highly recommend the service and I am grateful for your support during the process.
4 août 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Joe, Tamsin!
It's brilliant to hear that Joe provided great communication for you as your Grant Consultant throughout the process. It's really important to us that our client service is the highest possible standard. Wee use these reviews for our 1:1 team appraisals, and so thank you for naming your allocated consultant on this occasion.
Wishing you all the best in your more energy efficient home this winter :)
RESG
An unexpected opportunity and outcome
My contact at the RESG has been Louise Oram-knight. I cannot praise her enough with the simplicity of applying for this grant, the speed at which it took to process the application and have the survey done and the allocation to the company which is carrying out the work. Louise is continuously following up with the eco company checking the progress and is easy to contact with any queries. I never thought we would have been eligible for this grant and Louise has made this as easy as she could. I know she will continue to be there until the work is done and everything is installed and up and running should I need her.all I can say is thank you.
I would say to anyone reviewing this , if you have a medical condition check the qualifying list of conditions as not everything is income related.
29 août 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Louise, Susan!
It's really lovely to hear that Louise was able to prioritise and expedite your grant application for you. We regularly help people have have had several failed applications elsewhere and feel left in the dark, so it's also great to hear that Louise was easy to contact and made regular progress checks for you.
Wishing you all the best in your more energy efficient home this winter :)
RESG
A great service...
Our consultant was Louise Oram-Knight and she pulled out all the stops for us. We received full funding for solar energy and an air source heat pump running both heating and hot water.
14 août 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a detailed review of your experience with Callum, David!
It's really important to us to hear that Louise pulled out all the stops to help you recieve the full funding for your home.
Thank you for naming your Grant Consultant Lou, this really helps with our internal appraisal processes as we continue to improve our service.
Wishing you all the best in your more energy efficient home this year!
RESG
An honest, transparent and genuine review
I applied for a grant on health grounds. I’m not going to lie, I was a little sceptical applying at first. I never thought I would be accepted. We were assigned Callum & from the start his communication and inter-personal skills were amazing, there was no hard sell or pressure from the beginning. He answered all my questions before & during the process and gave me weekly updates. Callum made the whole process easy, understandable and fluid. Despite having to go through two suppliers regarding modelling & funds, Callum made the transition to the second provider (Eco-providers, another amazing company) easy and with minimal fuss, duplication and helped to keep me informed all the way. The rural energy saving grant is real & genuine as am I - the recipient of a grant.
30 juillet 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a detailed review of your experience with Callum, Lisa!
It's really important to us to hear that Callum communication was great and you didn't feel pressured at any stage. It's even better to hear that Callum was able to assist you with the grant after the first avenue failed, as this is one of the primary functions of our service.
Thank you for naming your Grant Consultant, and we wish you all the best in your more energy efficient home this year!
RESG
A huge thank you to Sarah Dayus who…
A huge thank you to Sarah Dayus who helped us through the application process and enabled us to have heating and solar installed via LMF Energy. She continually checked in with us and proactively communicated progress updates, even once we’d been handed over to LMF. Our sincere appreciation to Rural Energy Saving grants for enabling us to have environmentally friendly heating installed in our house for the first time!
1 mai 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to review your experience with Sarah, Alexandra!
It's great to learn that Sarah checked in regularly and stayed in contact to ensure everything went smoothly after her part had ended. It's fantastic to hear that you'll be going environmentally friendly with your new heating and solar too!
Thanks again for naming your Grant Consultant, this really helps us.
Wishing you all the best for a cosier winter.
RESG
EC04 Grant
Joe Spencer helped me in a friendly and knowledgeable way through every step of the process. He was always available on the end of a phone and actively monitored progress.
Rural Grants clearly know what they are doing and made the experience so much easier with a great outcome - solar, insulation and heat pump.
Joe helped unblock some bottlenecks with the supplier and seemed to have the 'magic touch' in terms of getting others to move things along.
So glad I found Rural Grants. Our installation is booked, but has not yet taken place. Rural Grants and Joe have certainly done everything within their powers to ensure everything goes to plan. Thank you.
12 août 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to review your experience with Joe, Kim!
Joe is one of our most experienced Grant Consultants and we use this feedback internally as part of our individual appraisal process.
It's great to learn that he was always available however what's most important to us is that he was able to expedite your application and remove bottlenecks. We often have people come to us who have been unsuccessful in procuring the grant elsewhere due to compliance complexities which other organisations are unable to overcome, and our 1:1 service then gets them through. We're so pleased that you were approved for the full list of measures too!
Thanks again for naming your Grant Consultant.
Wishing you all the best for a cosier winter.
RESG
Excellent customer experience from Andy
Andy C, who handled my application from the beginning was absolutely fantastic, so lovely to talk to you, explained everything so clearly and kept checking in to make sure everything was going okay which was really appreciated.
He was professional and understanding throughout and even when his role was completed let me know I could contact him if there were any issues.
In fact I did have a query and when I referred back to Andy he solved everything for me straight away.
I can't praise him enough for how great he has been.
21 juillet 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Andy, Laura!
It’s really important for us to have feedback that your Grant Consultant checked in regularly with you throughout the process and was able to solve a query for you after the grant has been procured. This feedback also goes towards our internal appraisal process for our consultants, so thank you for naming Andy Collins in your review.
Wishing you all the best for the future,
RESG
Sarah - fantastic support and excellent communication
Sarah was absolutely brilliant to work with, she answered every question I had and always responded promptly.
She done her best to keep the process moving smoothly and checked in with me and the energy company when things went quiet on the work front. It’s been a long process from starting the application to having the work done on my house and Sarah has been there supporting the process every step of the way.
I can’t fault her on anything. She’s done a fantastic job and made the whole process much easier to work through.
10 juin 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Sarah, Tracey!
It's great to hear that Sarah responded to your queries promptly and checked in regularly when things felt like they had slowed down. Some applications can be a bit trickier and take a little longer to approve than others so thanks for your patience!
We use this feedback to monitor our individual team members for appraisals, so thank you for naming your Grant Consultant too.
Wishing you all the best and thank you for choosing RESG.
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