Russell & Russell Solicitors LLP Avis 

I recently used Russell & Russell for my remortgage and couldn’t be happier with the service. Everything was handled smoothly, efficiently, and with great communication throughout the whole process.

They kept me updated at every stage, explained things clearly in plain English, and made what could have been a stressful process very straightforward. The team were professional, approachable, and always quick to respond to any queries I had.

I’d highly recommend Russell & Russell to anyone looking for a reliable conveyancer – they took the hassle out of my remortgage and delivered a first-class service from start to finish.

Excellent experience from start to finish. Nothing to much trouble, from the start of the process to the day of the move. I couldnt speak highly enough of Zoe, Janine, Clare and the team

My family made a complaint to this company and their response was totally appalling. Their customer service was the worst we have ever experienced. They were rude and antagonistic from the outset and failed to resolve the complaint fully. When we said that we would take the complaint to the Legal Ombudsmen they said that it wouldn't make any difference. We were communicating with managing partners which is so incredibly disappointing.

We used R&R for a property purchase a few years ago and they were okay (we had to chase numerous times but that seems relatively normal). We have an issue now we'd like checking, but when I called for a quote, I was spoken to like I was an inconvenience. They asked me to speak to a Solicitor directly. After 3 failed attempts of contacting the Solicitor (zero response), I gave up. Appalling.

I found the whole process of selling a house stressful and regular communication may have helped. I felt like it was always me chasing for updates - even a weekly email update might help
The day of completion was horrendous due to other solicitor issues and I really valued you keeping in touch

We used Russell & Russell for conveyancing recently. The team were extremely helpful and always very professional. Very easy to get hold of. Completed in time and worked to agreed deadlines. Thank you.

Could only reach them by email not phone and it took at least a week for a reply

Extremely helpful and accommodating, Acted very quickly to provide an effective and efficient outcome.
Great communication and a very knowledgeable understanding of client needs. Would highly recommend. Thankyou.

Janine was spot on

used for a simple probate , took 18 months, constantly having to chase them up and push them to do things , excuses kept changing , very unhappy with the poor service , will never use this company again

Gulrez Khan was fantastic to work with—he was always quick to respond to my emails and calls, which really helped make the process of buying a home much smoother and less stressful. I really appreciated his support and clear communication throughout.Thank you Gulrez.

Ammarah has been great, her communication has been awesome throughout and in the end a great outcome. If we ever do business again, I would be more than happy to go with Russell & Russell again, more specifically with Ammarah's help!

Communications skills terrible - probably hasn't been trained properly.

Janine was wonderful in her dealing of the sale. Professional and friendly throughout. All my property dealings will go through Russel & Russel.

Ammarah Saeed was an absolute pleasure to work with, fast to respond and always had a detailed plan of action to get my refinance over the line.

Highly recommend and will be using Ammarah on my next one,

We had a great experience with Russell & Russell Solicitors during our
remortgage. The process was smooth and straightforward, with clear communication throughout. Ammarah was friendly and really helpful—highly recommend!

Outstanding service in a very complex transaction in the end (through no fault of Russell and Russell). Their guidance and perseverance is second to none. This is the 3rd time I have used them, and they outperformed each time!

We would have liked more communication and updates, even if nothing to report. We had to be the ones to ring for information.

Fabulous solicitors, from start to finish.
Tammy helped me every step of the way.
Patient, courteous, supportive and helpful.
Replied promptly to all emails and phone calls.
Highly recommend!!

I'd like to give a huge thank you to Janine, Victoria and Claire for their tremendous work on the sale/purchase of our new property. @Janine, what a woman and what a truly fabulous solicitor.

What's been the most hair pulling house purchase I've had yet (at no fault of Russell's) Janine got us through.
Her service was phenomenal throughout.
She carried half of the chains solicitors on her back and her communication was an absolute 10/10. Hands down the best solicitor I've come across. 1 Million percent will use Russell's in the future and I'll forever be recommending them.
Big thanks Janine, you deserve a month's break in the Caribbean after the past few months. 😂😘