Russell & Russell Solicitors LLP Avis 

I had them as my solicitors to buy my first home and they did nothing but prolong the process, blank emails, phone calls and voice mails.

Even when I managed to communicate with them they were

A, Ill-informed and lacking support by email

B, so quiet on the phone that I had to use speaker phone and put my phones speaker into my ear to attempt to understand them (when I complained about this she just said "no one else has had this issue")

C, I never actually got to speak to my solicitor but her secretaries,

D, they prolonged the process in order to work for nothing and get paid more.

E, They wanted a review form complete from day one. At that stage you do not want to have a rift with your solicitors so they ask for your review then in order to have positive feedback.

F, Even when legal concerns were pointed out to them (of which they should have highlighted) they failed to acknowledge them let alone investigate them.

G, You have to keep chasing them up and essentially prompting them to do their job by Email as they do not answer their phone or voice mails.

H, If anything of an important nature happens which you need to know then they will not take the time to call you, they only Email.

I, They have poor liaison with other solicitors causing problems for even individuals working in the same profession.

J, They expect you to have your own printer for paper work.

K, They won't allow you to park in their car park.

L, When asked to look into your concerns they merely state "it's up to you".

M, Even when they have been paid they persist to request payment.

N, If you attend their office they won't invite you in but leave you waiting and even then they'll only quickly talk to you in reception.

O, I ended up with three people I had to consult with, two who were working for the sollicitor and the solicitor herself (who I never got to consult with at all)

P, They use confidentiality as an excuse to avoid consulting with anyone on your behalf even if you have stated that you consent and request the support of a 3rd party

Q, They fail to inform you of who your solicitor actually is and who is acting on your behalf by name.

R, They will leave you waiting even for the final out come hours after it had been concluded.

S, They do not apologise when they make mistakes.

T, Their laxety increases your anxiety through difficult legal decisions.

U, Even though you can end up with multiple people dealing with your case you are not provided with phone numbers direct to any of them even if you request them.

V, They treat vulnerable people like easy targets for prolonging cases for more money

W, They won't allow you to use their toilets whilst waiting.

X, They fail to reply to all emails sent to them.

Y, When you leave a lot of voice mails they pick the phone up and put it down again to evade further voice mails

Z, They realise that at a certain stage you can't just change solicitor's because it will delay the process further and you'll have to pay more as you will have to pay Russell & Russell to that stage and your new solicitor to completion.

Excellent service, lovely people work there, would definitely use again

Lovely friendly team. Very helpful and respond very quickly to all my queries.
I had a difficult time with the sale of my property but Russell and Russell were very supportive. Would definitely recommend everyone to get in touch with Russell and Russell Solicitors.

In the last 3 years I have used Russell & Russell to both buy my home and sell a property. I've been delighted with the level of customer service I have received, which has made both processes very smooth for me. The great service has meant that it has made no difference that I live in the South and they are not local to me. I wouldn't hesitate to recommend.

I went to the office and asked for help completing forms for selling a house. When the solicitors assistant spoke to me she said get it up on your phone. I explained no internet and was told to just do my best then. I did expect the forms to be got up on a computer and discussed with me. When I signed the forms I took them to the office and asked could they be checked. The young lady on the desk said they look right to me, blame me if there not. Although I went to the Middleton office at first I was given a solicitor in Bolton which was further away. This was changed when I spoke to the older lady on reception who I found exceptional in trying to help. The documents sent to me the same day -one had my right name and the second spelt my name wrong. This was rectified quickly when I rang them.

Would highly recommend. We had a very lengthy purchase experience and Claire Holding in particular was lovely to liaise with. Always very friendly and helpful and always easy to contact!

I’ve used Zoe harrymans team for every house I’ve bought and sold. Always on the ball and always good at keeping you in the loop with what’s going on.

Just wish the buyers/sellers solicitors was the same.

Thanks andy

Helpful and efficient at sorting out our mortgage as first time buyers

Zoe Harriman and her team were brilliant. Got on with the job and got it done quickly and efficiently.

Russell and Russell handled our probate sale . From the moment they were instructed their communication has been fantastic and prompt . I have never had to chase would highly recommend.

Staff were pleasant and approachable. Emily was very helpful.

I used their services for purchasing our first home. They handled the case very professionally. From start to finish they were very serious about my maximum convenience. They are very reliable. They worked hard and very thoroughly about my case. In the end though I started to purchase a leasehold I ended up purchasing the freehold of the same property because of the problems they identified with the leasehold. They not only helped me but also shown path to the seller's solicitors about quickly purchasing the freehold. I can definitely recommend their expertise.

The only downside is that they sometimes miss emails. I requested a call back couple of times by email but they never called me back. However they are always reachable by phone and they always called me back on the same day whenever I requested a call back by phone and also whenever necessary they called me. They kept me up to date about the progress by email too.

A truly dismal experience. The service was consistently slow, reactive, and disorganised — exactly why conveyancing in this country has such a poor reputation.

The original solicitor handling my sale frequently went on leave without notifying us, leaving us with no way to progress the transaction or even get basic updates. We were left in the dark repeatedly, and despite the file being with them for over six months, we faced more than a month of avoidable delays at the point of exchange.

She eventually gave just two days' notice that she was leaving the firm entirely — and the transition to her replacement brought no improvement. The same delays, poor communication, and lack of urgency continued.

Even after raising a complaint (which was partially upheld), nothing changed. I had to chase at every step and felt like I was pushing water uphill the whole way.

It’s absolutely true — a solicitor can make or break a transaction. This firm very nearly broke mine. I chose them based on positive reviews, but in my experience, they were completely unfit for purpose. Avoid at all costs.

Fantastic legal experts! Very helpful & we would reuse them again in future!

Zoe Harryman was my appointed solicitor and she was and is amazing. Always happy, you can "hear" her smile when speaking to you and answering the phone and always there trying to help with any question and issue that you may have. My day was always better after speaking with her. It was a stressful period for me because of the council and the vendors solicitors not answering emails or phone calls. Zoe and her team did their best and chased them, spoke to the agency to try to get the paperwork and updates for me. At one point we were chatting every 2 3 days to try to see what is going on and what can our side do more to push and get things done by the other camp. Nothing seemed to be to much for them and I know that without them I would have gave up and I wouldn't have had a place of my own now. I want to say again a massive thank you and my appreciation for their professionalism, attitude, availability, communication and everything else. Thanks again especially to Zoe and her team which included Victoria, Claire, Natalie and to everybody else that helped me and I might have missed in mentioning. For me Russel and Russel Solicitors are the stunning and the 5 star example of how solicitors should be and how a company like that should run and work together. They are an amazing team and would advise anybody to go and use them. Russell and Russell will do their job close to perfection and will try to get results fast, clear and professional. They will go above and beyond for everybody.
If I could, I would give them 10 stars and still will not be enough.
I m planing to buy more properties in the future and I m looking forward to speak again and work with Zoe and the group.

With them your purchase can take only 2 3 months depends more on the others, as Russell and Russell are fast professional and reliable and they get things done.

Ps: This was 2nd time using them. 1st time, a week before signing the contract, I had to withdraw from the purchase because of the seller causing some damage to the property.

Great service from start to finish buying our new property

Always keeping us updated

Zoe and her team was excellent

Dealt with lots of conveyancing solicitors over the years but found these guys to be proactive, knowledgable and helpful. Easy to contact, thorough and provide easy to follow information regarding what you are required to do to assist with a speedy completion.

Natasha and Emily handled my house purchase with professionalism and efficiency. They kept me informed throughout, were quick to respond, and made the process smooth and stress-free.I really appreciated how clearly everything was explained, and how proactive they were in keeping things moving. Highly recommended for conveyancing work!

R&R provided an excellent service throughout my dealings with them. Very thorough, helpful and adaptable. We had difficulty with Land registry in the way in which they had computerised their records (errors were made), but R&R dealt with these in their stride. Particular thanks to Blessing Alionye who picked up our case after several others, who had left the business, during the time it took to sell the house, not least because of the delays with Land registry - Many thanks.

Well communicated throughout and dealt with our business remortgage very efficiently.

Thanks
Skeffington Homes