Ruul Avis 437

I had a little issue with the payout and Onur from the Customer Support was very helpful and quick in response. 5 stars to him! Fantastic service.

Absolute scam operation.

We are developers who built an AI chat widget. We tested Ruul for payouts. Big mistake.

They requested proof of delivery for our sales. We provided:

Order confirmation screenshots from buyers

License key delivery emails

LIVE websites (travelooking.com) where our product is INSTALLED AND WORKING
Visit travelooking.com right now. You will see our widget live. That is ironclad proof.

But Ruul kept asking for "more." No clear standard. No explanation. Just moving goalposts until finally they marked us "high risk" and refunded all transactions to buyers. They kept our money. Gave us nothing.

When we complained in chat? "The decision is completely compliance related, we cannot assist you."

Mr. Onur (as a customer rep.) was very collaborative, he explained situations really well.

I've never seen a support team like this. Response in 1 minute. Perfectly to the point, experienced people. Congrats.

Great platform and service performance for freelancer! Recommend definetly.

First international wire to RUUL INC (Dec 26) was rejected.

Second wire (Jan 13) was also rejected.

Each wire had non-refundable fees, and my project was on hold for almost 2 months.

After several weeks, I was informed they do not accept payments from individuals, only from business accounts.

This was not clearly stated before I sent the transfers.

This is critical information that should be clearly communicated upfront.

Aysun hanımı yürekten tebrik ediyorum gerçekten yaşadığım sorunu baştan sonuna kadar ilgilenip çok güzel bir şekilde yönlendirerek sorunumu çözdü. Hattan bir dakika olsun ayrılmadı geç cevap vermeme rağmen beni beklemiş çok sağ olsun Allah razı olsun onu kocaman öpüyorum İnşallah ilerleyen zamanlarda takım lideri hatta yönetici bile olur çok teşekkür ederim tekrardan ♥️

Ottima società, servizio preciso.

I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because I had incorrectly described the service I provided. After I explained the details, they understood and completed the process in just half a day. The payment was transferred to me exactly when Mr. Onur Karagöz said it would be, which renewed my trust in them. I highly recommend them to everyone.

My Experience with Ruul Payment System (8 Months)
I have been using the Ruul payment system for 8 months now for my freelance graphic design work, and I am completely satisfied with the service. I highly recommend it!

Here are the features that stand out:

Automated Invoicing: The system automatically generates and sends invoices to my clients every month, which is a huge time-saver.

Prompt Payments: The paid invoices are transferred to my account flawlessly within just 2 business days. This reliability is crucial for my cash flow.

Exceptional Customer Service: The customer service team is understanding, kind, and incredibly helpful.

In short, I am extremely happy with Ruul and wholeheartedly recommend it to fellow freelancers!

The first withdrawal went through successfully, the second withdrawal was blocked, customers were refunded, and I lost my money working for free.
There couldn't be a worse company.
What's more, they don't warn you if there's a problem. I had to contact customer service to get information about my withdrawal and found out that my account had been closed and all customers reimbursed.
There are better companies out there.

Ruul.io​‍​‌‍​‍‌​‍​‌‍​‍‌ has been a complete game changer in how I handle client payments and invoices. It is the perfect transition tool between being independent and a professional entity - there is no need for a company to be established, yet I can send compliant invoices and receive payments from anywhere in the world very quickly.

One of the main things that really emphasized is the platform safety and transparency. Money transfers happen at the exact time as they are announced, fees are reasonable and the support team members really give you the correct answers instead of just sending you the pre-made templates. The user interface is very neat, easy to understand and it can deal with different currencies without any problem.

If you are a freelancer, a consultant or a digital nomad and thus, you work with international clients, then Ruul.io should not be looked at only as a tool that makes your work easier, rather it is an indispensable one. Very few are the services that save you so much time and at the same time give you total peace of ​‍​‌‍​‍‌​‍​‌‍​‍‌mind.

I am working internationally, for other countries around the world. Getting my payments fast. They respond very fast and kindly to all my questions. Love this! Thé solution for freelancers to get payments easily!

UPDATE 2 STAR:
Thank you for reaching out personally via email. I will wait and will upgrade to 5 STAR after you bring the new features in the specified timeline.
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ORIGINAL REVIEW 1 STAR:
It is sad to say that Ruul is not taking users feedbacks and suggestions into consideration. Additionally, their customer agent named Cansu is not very welcoming and not so helpful on the live chat:

1) It has been already 4 months since I contacted them to request the implementation of Euro and Pound Sterling to the Ruul Space as they have only USD. Then, just to give an answer, they just replied that they are already working on it but until now absolutely nothing.

2) As already mentioned, they impose only USD in the Ruul Space, but then, It is unbelievable how you can't sell a product for more than $1000. They put a crazy limit of $1000 on products price in the Ruul Space.

3) You can't withdraw from the Ruul Space to Binance, and once again absolutely nothing is changing since the beginning.

~ All these important things are not improving even though they change the Ruul Space design and layout etc every week. This means that they are just focusing on improving the interface appearance, but not actually on improving the important features related to the products creation process which is the most essential.

I will continue to wait for a little bit more before shifting to another payment service provider if nothing more happens.

Their quick response and solution-oriented approach helped me resolve my issue in a short time. Thank you for your attention and support.

I’ve used this platform multiple times to receive payments from companies, but I will no longer be using it. Their compliance process is poorly managed and can seriously disrupt your income. The team takes several hours ; sometimes even entire weekends ; to verify whether a payment is eligible, and in the meantime, funds are refunded to clients almost instantly without proper verification.

Because of this, I lost a small contract with an Indian company that received my completed work and got their payment refunded within 24 hours ; leaving me unpaid. I strongly advise others to consider alternative platforms that verify transactions before releasing or refunding funds.

They're very transparent, the customer service is excellent, and the payouts are quick for invoices

Ruul has added a new dimension to my life. I have been working with Ruul for about three years now and I am very satisfied with them. Their quick responses and solution-oriented approach are incredibly good. They can provide you with instant support in any language, which is a huge advantage for me. I am so glad I found you, Ruul. I am very happy to have you in my life.

Working with the Ruul team is always a pleasure. Their ability to provide solutions on the spot is very important to me. Thanks to the entire Ruul team.

Terrible. They block client payments without any explanation or apology.

After working with them over a year, they out of nowhere told me that they no longer accept payments from a client, AFTER THE CLIENT HAD ALREADY PAID. Client was a big company in Europe, not some random shady company.

I sent the invoice 3 weeks before the payment and they could have told me the info then, but nope.

They said after the payment that we dont accept it and we have to send it back. This caused a huge problem which took nearly a month to solve.

Do not trust this company, they dont care about you and I never intend to work with them again.

No apology, no explanation, no nothing from their side.