RV Part Shop USA Avis 

212
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was looking for a bath faucet for the travel trailer. It was my first experience with RV Part Shop & customer service advised how I could access the catalog online & even directed me right where I... Voir plus

Noté 1 sur 5 étoiles

I purchased a Magnum inverter control board on 11/16/23. It was originally back ordered, but has been in stock for several weeks. I have called and emailed since November and there has been NO respo... Voir plus

Noté 1 sur 5 étoiles

A $5000 order has been "processing" for about 3 weeks. No other details or ETA. No response to ticket that was created (other than an automated acknowledgement). No one responds to phone calls/mess... Voir plus

Noté 5 sur 5 étoiles

I called Carefree of Colorado to source a part and had the worst customer service experience of my life. They couldn't be bothered to look it up, wanted me to climb a ladder to get a serial number.... Voir plus

À propos de l'entreprise

  1. Magasin d'articles pour camping-cars
  2. Concessionnaire de camping-cars
  3. Magasin d'accessoires pour poids lourds
  4. Magasin d'articles pour remorques
  5. Magasin d'équipements et accessoires nautiques
  6. Magasin de matériel de camping

Écrit par l'entreprise

RV Part Shop offers a large online selection of RV parts and accessories and outdoor lifestyle products for owners of motorhomes, travel trailers, fifth wheels, truck campers and camping trailers.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

212 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(212)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Item did not ship in a timely manner and communication was nonexistent

Ordered on 10/31 and supposedly 22 items were in stock and would ship within 24 hours. Days went by and phone calls and emails were ignored. 11/4 I finally got through and the first excuse was that people were out sick, and then I was told my credit card information wasn't matching and their system rejected it. The information is correct, and their processor didn't reject it because it the hard charge had come through days before. All of this was easily disproven with a quick call to my bank, and RV Parts USA made us appear unprofessional with their complete refusal to communicate.

4 novembre 2022
Avis spontané
Noté 4 sur 5 étoiles

Everything went good

Everything went good, some of the powdercoating on the edges of the trailer hitch was chipped off from being shipped, the edges should have been protected with tape or padding and some shrink wrap. I had to touch the chipped off areas with some primer and paint

28 octobre 2022
Noté 5 sur 5 étoiles

Excellent service

Excellent service! Company took initiative to contact me, after I placed an order, offering an alternative shipping suggestion...on a Sunday! Never experienced that before! Awesome service & excellent prices!

9 octobre 2022
Noté 1 sur 5 étoiles

The part I ordered is still on back…

The part I ordered is still on back order

1 octobre 2022
Logo de RV Part Shop USA

Réponse de RV Part Shop USA

Your item is now on its way. As with many things during this supply chain crisis, we are only getting intermittent and partial restocking. Without the part being on back order for a few weeks, it would have taken much longer to obtain because of the shortages. Thank you for your business.

Noté 1 sur 5 étoiles

Never got my part

Never got my part. Took my money but no part.

29 septembre 2022
Logo de RV Part Shop USA

Réponse de RV Part Shop USA

Your transaction was flagged by our fraud detection algorithm as potentially problematic. We reached out to you without any response. Please call us and we can sort it out for you.

Noté 2 sur 5 étoiles

Online orders Fail

Because online orders seem to have to many errors, I specifically called and spoke to a human to ensure the parts I was ordering would actually fit my truck, of course the parts did not work without major alterations. Fail

15 septembre 2022
Logo de RV Part Shop USA

Réponse de RV Part Shop USA

We're not sure what the issue is, the product you purchased are universal for all new trucks. The mounting design will fit any truck bed.

Noté 5 sur 5 étoiles

Propane tank cover

The representative was very helpful and made my exchange very easy. I had given the wrong address for the order and the wrong size. He helped me get it straightened out. He was helpful and courteous. Thank you for your help

9 septembre 2022
Logo de RV Part Shop USA

Réponse de RV Part Shop USA

You're most welcome, glad we could make it right for you.

Noté 3 sur 5 étoiles

Not sure that I received all of my…

Not sure that I received all of my order . I would really like a packing list for my purchase. The salesman said that I would have one . Please send me one

12 septembre 2022
Logo de RV Part Shop USA

Réponse de RV Part Shop USA

For environmental reasons, we no longer include paper packing slips in our shipments. You can retrieve your invoice/packing slip and tracking information by logging in to your account on our site if required to confirm that your shipment is complete.

In your case there were three separate shipments from three different warehouses. Let us know if you did not receive all three.

Noté 1 sur 5 étoiles

In stock items actually backordered

Ordered a vent assembly for my camper from you because you listed 2 in stock. Your prices are much higher than direct from Coleman but only you showed to have them so I ordered them. A week after ordering you sent me an email saying they are back ordered. Please stop lying to get sales in. These are unfair business practices.

4 septembre 2022
Logo de RV Part Shop USA

Réponse de RV Part Shop USA

Sorry, we do our best to maintain correct inventory totals, but they are unfortunately not updated in real time.

Noté 4 sur 5 étoiles

I really did like looking here for…

I really did like looking here for parts they had what I needed and noone else had it and priced fair, my customer wanted to have it overnighted and this was a Friday so I ordered and paid the shipping but I waited till Tuesday knowing it couldve been to late on Friday but long story short I didnt get it like it said but the gentlemen there finally reached out to me and had it here by Wed so the customer was still happy and that is what matters the most....Thank You Michael Marlow you were great!!!!!!!!!

2 septembre 2022
Noté 3 sur 5 étoiles

Incomplete orders

I did receive a partial order but am still looking for the rest of the order. Not sure if I need to reorder or just keep waiting. It would be great if I was notified on the status

15 août 2022
Noté 1 sur 5 étoiles

Returns are basically impossible....

I had purchased a RV Roof Vent from your site just to find out that it was the wrong size for my install. So I went through the return process only to find out that I would be responsible for shipping costs.... only then to also find out that the shipping costs were nearly the same as the part itself! So what's the point, now I am stuck with a part that I have no use for. I would not recommend purchasing from this shop again now knowing what your return policy is like.... and hope that future buyers be warned as well. Not cool

10 juillet 2022

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