RXO Avis 1 197

Driver ran into the electrical wires connected to our house and ripped the entire electrical box off the side. Damaged the wires and the siding. Driver tried to convince us that the electric company would take care of everything, but that is incorrect because a lot is private property. Now we are trying to communicate with the company regarding remuneration for the fix and they are giving us the run around. Keep telling us that it’s some other company’s responsibility. Refusing to provide contact information, open a claim, or connect us with a supervisor. Irresponsible, unprofessional, and provided intentional misinformation.

The RXO schedule page says they will call before the delivery. We received no call. When we called them on Thursday they told us that we were not home when they tried to deliver. We were home and they never came to our house.They outright lie. We were told the manager would call us on Saturday and deliver. It did not happen and the scheduler moved the delivery to Tuesday. Then it changed to a Wednesday delivery. So we called to find out what is really happening and we are told they only deliver on Thursday. We ask to speak to a manager, they put us on hold while they dial a manager and no one ever comes on the line. It is a terrible company with no customer service and Serta should fire them because this reflects on the Serta brand. And if a foreign voice says I'm sorry one more time we will scream. We don't want I'm sorry we want our delivery.

You have a great team. Great attitude and cooperation. They delivered everything with care just where we needed it.

Worst delivery company ever through IKEA!!! We were set for Thursday delivery never showed up then they rescheduled for SATURDAY, mind you I live in a association ( home ) obviously there's a time frame when delivery trucks can come in, being that we live 10min from IKEA they decided to make us the first delivery mind you they SENT us an email at 6:39am!!! on a Saturday saying we are on the way! got to the gate at 7am expecting us to know this via email and be awake for a delivery we had no IDEA it was coming, said the gate didnt let us in and left !! Then put in the system we weren't home ! when spoke to the lady on the phone she was extremely rude and hung up on my face and said she would not turn around or come back!! Now in the system doesn't let me reschedule and when I called they pushed our delivery back an extra WEEK!!! mind you we had installers scheduled for Saturday and then Tuesday where we PAY these guys and now twice I have to reschedule !! absurd!!! The audacity!! Honestly I wouldn't recommend if my life depended on! I want my delivery so we are going to go pick it up ourselves!!!

My delivery by RXO was on time, tracking was great, driver and team very friendly and courteous, performed set-up of my new TV quickly, and expertly. No complaints, completely positive experience.

They arrived on time. They were cordial and polite. They placed the cabinets exactly where I requested. All around good experience.

Your 2 guys were courteous and polite

RXO delayed shipment multiple times for various reasons due to lack of deliveries to our area, after weeks of delays they canceled our scheduled delivery because their driver could not find our address. They stated that we would be contacted to schedule a 4 hour window for delivery but they did not contact us until after they canceled. RXO delivery hub stated they have no way to contact their drivers once the driver leaves their delivery hub. Company seems to be very dishonest and customer service is pathetic.

The gentleman delivering my cabinets and his partner were very nice and very efficient! They got it done quickly and with care, it was a lot of boxes too! I appreciate all their hard work.

Booked load with JUAN COLATO , delivery was faked on rc, lost a whole week on a load, and after delivery don't even respond to emails and want to pay extra, remember this name, make sure call in for app check, recommendation don't book with Gainesville office rxo

Great guys - clean and courteous!

Bought TV from LG who uses this company to handle last mile delivery. Huge mistake on LG's part to use RXO's business. 2 weeks of delays so far even though TV has been at the local fulfillment site. Each delay, I have been given less than 24 hours notice. Very frustrating to schedule with this company. Very close to canceling my order if I am delayed a third time.

The delivery was prompt. The guys Nelson and Eric were friendly and careful with the boxes.

The actual delivery and the people who delivered went very well. My only issue was the automatic text that came making me think the delivery would take place on the planned day. It is understandable that it was missed due to the winter storm. I just wish the text had not lead me to believe they were still being delivered and to wait for them.

The guys were very efficient and very respectful of my property. They were in and out in no time and didn’t hurt any of my walls or floors or anything

They called and let me know they were on the way. They were pleasant, courteous and professional.

I paid $1200 for shipping four pallets. No one notified me that my items were missing. I called the day that the items were supposed to be delivered, was hung up on 5 times because they go "HELLO RXO" and within 1 second the call is hung up.

They have no idea where my four pallets are, and won't help me. I'm highly disappointed and will try to never use them again.

I'm a owner operator. called in to book a load, they seem to think putting a AI to answer a phone is a good idea. so you give the AI all the info. which cannot give you any information about the load that you're calling on. then it puts you though to a person that ask the same questions. just to find out it just got booked or it a load you can't haul. customer service is a joke here. using a AI to answer a phone is as cold and in personally as it gets. not with just this company, any company. i will be blocking this broker and i suggest other company's and driver do the same till there customer service get real. if a diver has this much problem getting to the right person. i feel sorry for those people who use them to haul their fright. your load could be lost for a week before you could get someone on the phone

Would rate it a 0 star if I could. Delivery was delayed 2.5 weeks (would have been longer if the company I ordered from hadn’t called them). Was told I’d receive a call back from a supervisor, a week later and still no call. Doubt I’ll ever get one. The contractor they subcontracted my delivery to was the only positive experience I had