Great experience. Regret not getting it engraved haha. Partner is obessed , I also must admit I am too 🥲🌿🌿🌿❤️
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Purchased a bracelet as a present. Arrived quickly and looked great. Unfortunately I got the measurements wrong. Great customer service with replacing the chain for me to a smaller size. Very appreci... Voir plus
Place an order with SAAR Co for the cross with name engraved & I also brought the Samuel set as a gift for someone. I purchased both thinking he could change the cross to the double one but honestly t... Voir plus
Lachie & his team are to be commended on their great service & high quality men's jewellery. I bought the Henry bracelet for our son for his birthday with it being engraved. Our son had previously bou... Voir plus
4,6
Excellent
63 avis
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A répondu à 100 % de ses avis négatifs
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Incredible quality and service
Incredible quality and service. Received my package within 2 days of ordering.
4 janvier 2024
Avis spontané
Terrible quality, won't give a refund
I ordered a bracelet and necklace for my boyfriend for Christmas. When he opened it and went to put the necklace on for the first time, it broke. On Saar Co's website, it describes its jewellery as being of "impeccable quality". The opposite is true. I then emailed them showing photos of the necklace and asked for a refund. They said they don't do refunds for broken jewellery, only repairs. Why would I bother to repair jewellery that breaks before its first wear? It will probably break again even once its fixed, and I'd rather spend my money on better quality jewellery. It's very disappointing that refunds are offered if someone simply doesn't like their product, but they're not offered for faulty products. I've asked multiple times for a refund, but they ignored my last email. So if you're after good quality jewellery and good customer service, don't bother with Saar.
7 janvier 2024
Avis spontané
Réponse de SAAR CO - Men's Jewellery
Hi Juliet,
Thank you for reaching out to us and providing more details about your experience. We appreciate your feedback and sincerely apologise for any inconvenience caused by the issue with the necklace you purchased.
After carefully reviewing the images you shared with us, and as mentioned to you over our email conversations, it appears that the breakage may have occurred due to factors beyond normal wear and tear. Nevertheless, we want to assure you that we take the quality of our products seriously and are committed to addressing your concerns.
As mentioned in our emails to you, we would be more than happy to honor the warranty and proceed with the repair of the necklace. Our warranty is designed to cover manufacturing defects and faults for the first year of purchase and we are here to ensure that your jewellery meets the high standards we strive for.
We understand your preference for a refund, and we apologise for any confusion or frustration caused by our initial response. While we typically do not offer refunds for broken jewellery, we want to work towards a resolution that leaves you satisfied. If you have any further questions or concerns, please feel free to reach out to us, and we will do our best to accommodate your needs.
Thank you for your understanding, and we look forward to the opportunity to address this matter and restore your confidence in our brand.
Best regards,
SAAR CO
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