Review I honestly couldn’t recommend Sadaf’s Collection enough! 🤍 As someone who usually finds the process of looking for Asian clothes quite stressful, especially trying to find something tha... Voir plus
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Lisez les avis des autres
Great contact and customer services, always keep you updated on your order. I have ordered 2 times through Sadafs collection, 1 ready to ship order and one order thats 3-6 weeks the first one came wit... Voir plus
After a slow reply to messages, took a week!! the communication was swift and clear. Order eventually arrived after payment was taken 8 days previously. Unfortunately had to return the out... Voir plus
Sorry about to write this review.My first experience with Sadaf’scollection was brilliant but second wasn’t the great.taking long timing to deliver.after lots of emails I received my parcel and ramsha... Voir plus
À propos de l'entreprise
Coordonnées de contact
3,9
Bien
423 avis
Demande des avis aux clients
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A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Amazing costumer service
Spoke to Sadaf regarding needing a very last minute outfit. She went out of her way for me, gave genuine advice and guidance and secured next day delivery for me! Definitely a go-to for me for future occasions! Really pleased :)
1 avril 2026
Avis spontané
Amazing service and super fast…
Amazing service and super fast delivery. Very pleased.
31 mars 2026
Avis spontané
My first Eid outfit on the online website
From five weeks ago, I ordered my first Eid outfit on their website. After two weeks, I contacted to them by email and we had updated about my order and then they said my outfit was ready to pick up for next day. I went to the store and I had it. It was good fitting, good communicate and excellent service. For next time, I will be ordering again soon Insha’Allah 😊 🫶 💖
17 mars 2026
Made the purchase online and…
Made the purchase online and collected in store even though they had free delivery I just wanted to try it on to make sure I got the correct size. Very happy with everything would go to buy from them again.
21 mars 2026
I placed an order on 31st January
I placed an order on 31st January. Had no communication. Then i was told if it doesn't arrive for eid i can get a refund. I have a wedding next week and was told on saturday it has arrived in the UK and can be shipped and if i want that to text back. I texted back and have since had no communication. I am very desperate for this outfit but the lack of communication is making it very difficult to understand and is very stressful. Absolutely appalled by the service. The war started less than a month ago and this was meant to be ready by end of feb
24 mars 2026
Avis spontané
Classic outfits
I received my delivery in time before Eid and I was able to wear it on my event. Very satisfied with outfit it came out exactly as I saw in pictures.
18 mars 2026
I ordered my suit 22 January
I ordered my suit 22 January, within that time the company and I communicated through live chat and they had repeatedly told me different things each time. For example, I was told my suit arrived in the UK in February, but then that it hasn’t arrived. It’s offically been over 9 weeks, when I finally called up to address this they had blamed the war. They took no responsibility for lying and caused such a problem I have no clothes for a wedding now. So disappointed
21 janvier 2026
Avis spontané
Réponse de Sadafscollection
Dear Zaynab,
We’re really sorry to hear about your experience and completely understand your frustration.
Your order has unfortunately been delayed at the brand’s stitching stage. The updates you were provided were based on estimated delivery timelines given to us by their stitching department, which ultimately were not met. We understand how frustrating this is—not just for you, but for us as well—and we sincerely apologise for the confusion and disappointment caused.
We have formally raised this issue with the brand and requested much clearer and more reliable communication moving forward so that situations like this do not happen again.
In addition, there have been unexpected shipment delays in recent weeks due to flight disruptions, which have further impacted timelines.
That said, we take full responsibility for your experience with us. We have reached out to you directly to resolve this as quickly as possible, including offering a full refund if you no longer wish to wait. Alternatively, if you’d prefer, we would be happy to arrange an exchange for a next day delivery item to ensure you have something in time.
Please respond to our email so we can prioritise your case and make this right for you.
Again, we are truly sorry for the inconvenience caused.
Kind regards,
Sadaf’s Team
The quick service and careful delivery.
16 mars 2026
Golden Angarkha Flair Dress
I bought a beautiful golden angharkha dress from Sadafs collection and I was not sure with the size as I usually wear XXL, but the team wrote back to me and gave me the measurements and got an XL which fits me perfectly. Love the work on the outfit and the little details on it too. Thank you so much for the beautiful dress and amazing service. Would definitely buy again in the future.
19 mars 2026
Avis spontané
Do not order from this company
Do not order from this company. My sister and I both placed orders, and both have been delayed over five weeks despite their advertised 2 to 3 week delivery. Communication is appalling – my sister emailed in February and received a response only in March.
We were left to chase our orders with no updates, and they offered unreasonable solutions like exchanges for items we no longer need. This shows a complete lack of respect for customers. We have been inconvenienced, out of pocket, and will not be returning.
It is safer to shop elsewhere with retailers that have a better reputation for delivery and customer service.
17 mars 2026
Avis spontané
Réponse de Sadafscollection
Hi Fariha,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience has been disappointing, particularly with regard to delivery timelines and communication. We fully appreciate how important it is for orders to arrive within the expected timeframe, and understand the frustration caused when this does not happen.
We would like to respectfully clarify that estimated delivery timeframes, particularly for stitched items, are outlined within each product description and can vary during periods of high demand. In addition, recent flight disruptions have unfortunately impacted deliveries beyond our usual timeframes.
We also place great importance on maintaining prompt communication and respond to all customer enquiries within 24 hours as part of our standard practice. The delay described is not something we have encountered, and we would welcome the opportunity to review this further.
With regard to the options offered, exchanges or alternative solutions are always suggested with the intention of assisting customers as quickly as possible. Customers may also request a cancellation for a full refund should the timeframe no longer be suitable.
We take feedback of this nature seriously and would very much appreciate the opportunity to look into both orders in detail. Please do contact us directly with your order information so we may assist you further.
Kind regards,
Sadaf’s Team
Not received order in time for Eid
My wife ordered over a month ago. Eid is in a few days and they’re still saying it’s not been dispatched. Complete waste of time after they kept telling her to wait wait wait. Shit service, avoid.
UPDATE: The company has flagged my review as containing illegal content, nice try. This shows how dodgy they are and what awful service they give. Please avoid these scammers
16 mars 2026
Avis spontané
Réponse de Sadafscollection
Hi Tanjer,
We’re really sorry to hear that your order hasn’t arrived in time for Eid—that’s understandably frustrating, especially with such an important occasion coming up.
We’re currently unable to locate your order using this name, but we’d really like to look into this for you and resolve it as quickly as possible. Could you please email us your order number and shipping postcode so we can investigate?
For stitched items, production can take a few weeks before dispatch, and estimated delivery times are provided in each product description. That said, we completely understand how important timing is in this case.
We’ve also recently experienced some unexpected delays due to flight cancellations, which have unfortunately impacted overall delivery times. Please be assured that we’re doing everything we can to ensure orders are delivered as quickly as possible ahead of Eid.
If your order hasn’t yet been dispatched, we’d be happy to offer options such as a refund or exchanging for an item with next-day delivery so it can reach you in time.
Please get in touch with us via email and we’ll prioritise this for you.
Kind regards,
Sadaf’s Team
UPDATE
Hi Tanjer, it’s great to see you engaging with the review. Please could you email us with your order number so we can help ensure your order arrives in time for Eid, if possible.
If that isn’t feasible, we’d be happy to offer alternatives available for next-day delivery, or arrange a refund or cancellation.
We also want to clarify that the review was flagged due to the obscene language used. Additionally, it could have been flagged as a non-genuine experience, as we still haven’t received your order number via email.
Kindly email us as soon as you can, or give us a call so we can assist you promptly.
Amazing quality
Quality on point arrived so quick i was amazed and i love it!!
Quick and fast service legit!
11 mars 2026
Réponse de Sadafscollection
Hi Aisha,
Thank you so much for your lovely review! We’re so happy to hear that you loved the quality and that your order arrived quickly.
Your kind words really mean a lot to us, and we truly appreciate your support. We hope you enjoy wearing your outfit and look forward to serving you again soon!
Kind regards,
Sadaf’s Team
A pleasant experience... I will be going back
The interior of the shop is open and inviting. The shop is not that big but you can't tell as it is very bright. I was served by Sadaf who made me feel very welcome and comfortable as a first timer. I was shown outfits on the rack as well as online and then I was able to try on the different outfits.
I would highly recommend going to Safafs Collection.
13 mars 2026
Avis spontané
Réponse de Sadafscollection
Hi Hasina,
Thank you so much for your lovely and detailed review! We’re so pleased to hear that you had a pleasant experience in-store and felt comfortable and welcomed.
It’s wonderful to know you enjoyed browsing and trying on the outfits, and we’ll be sure to pass your kind words on to Sadaf—she’ll be delighted to hear this!
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
Sadaf’s Team
Réponse de Sadafscollection
Hi Sabiha,
Thank you for your kind review! We’re so pleased to hear that your order arrived on time and that our communication met your expectations.
We really appreciate your support and hope to serve you again soon!
Kind regards,
Sadaf’s Team
Delivered ahead of time
Delivered ahead of time, as I desperately needed it for an event. Hand delivered which was amazing!! Swift customer service and very helpful. The outfit is beautiful and nicely packaged.
7 février 2026
Réponse de Sadafscollection
Hi Ana,
Thank you so much for your wonderful review! We’re so glad we could get your order to you in time for your event and that you were happy with the service.
It’s great to hear that you loved the outfit and the packaging, and we truly appreciate your kind words about our customer service.
Thank you again for your support—we hope to serve you again soon!
Kind regards,
Sadaf’s Team
I had a relatively good experience
I had a relatively good experience. However the delivery took longer than expected- when I contacted them about this, I received a swift response. I don’t think they clearly communicated that ready to wear orders need to be stitched first which delays the delivery.
Furthermore, I think the business could put more thought in the packaging. My order arrived in a package bag which doesn’t protect it from damage. The order should be in a box to protect the garment. I have ordered items that costed less but still arrived in a box and properly packaged. This would also elevate the customer experience.
7 février 2026
From start to finish it was a really…
From start to finish it was a really easy process purchasing my dress. Ordered an outfit for a wedding and it’s come today and it’s a beautiful suit and stitching is brilliant to. Price was very fair compared to how expensive wedding outfits are nowadays and customer service was on point. Would highly recommend!
6 février 2026
Avis spontané
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