Safeway Avis 

Review for Safeway at 2100 Queen Anne Ave N; Seattle WA

Bad Customer Service

SELF CHECK OUT: I was the only one there at 6:30am in the self check and the light was flashing to trigger someone to help. The employee WAS there but she was chatting with another employee. After about a minute she saw me but felt the need to continue talking. When she finally arrived she said she was talking to a customer that needed a refund. No, she was talking to a person with a badge, which turned to be the employee at the customer service desk.

ACCESS FROM GARAGE WAS LOCKED The store opens a 5am and when I arrived at 6am the sliding doors from the parking to the elevator were locked. I had to walk up the parking ramp and around to the front. When I left I was pretty certain the doors would be open. Nope., I had to walk up the stairs with 3 bags and find help. The service desk (same woman that was chatting with the self checkout employee) said they'd find the person to unlock but they didn't want to expend any energy to find him. At that point I gave them my receipt and asked for a refund. That finally got them to make an effort to find the guy.

Safeway bread now $6 Time to boycott and go to winco

I think this chain of stores is very good. Each specific store is a little different. They have top-quality selections. Their prices aren't the bottom of the barrel, but, neither am I, so it works for me.

I dislike two things:

1. There are employees working at the 20895-zip-code store who have horrible homeless-style body odor. Worse, they are touching fruits and vegetables. That's an issue --- these are not normally heated prior to eating. I complained and was ignored.

2. They have that some stuff is locked behind their plastic covers. It's ridiculous, as one cannot really see what they are trying to sell.

Went to Safeway today ask for a digital discount been shopping there for 50 years spending about $200 a week had to get a big fight to get my digital discount not a digital member never going to shop at Safeway again

If I could rate it less I would.. bought some beer there instead of going to other stores where it is cheaper, expired and absolutely awful... not to mention the canned foods I have bought there recently that are also expired by several months.... check the date on EVERYTHING! Colville WA, and Chewelah WA...

Who ever does the store Isles and Layout of all your stores has no concept of 'easy to find'. rather chose to strategically have us go thru each isle 2x. Youre Fired.

This company has turned into a complete dumpster fire. From redesigning shelves that make it even more impossible for women and people with disabilities to reach items to understaffing and shutting down self-checkouts. But last night was their worst offense. I ordered grocery pickup at around 4 pm for a pickup time of 9 pm because that's all they had available. Around 8:45, I got the "Your order is delayed" email. I waited until 10 pm, and heard nothing else. At 11:34 pm (2.5 hours after I was supposed to pick up my groceries), I got the dreaded "We were unable to complete your order" email. They allowed me to reschedule, so I chose the first slot, which was at 7 am the following day. However, I would not be able to get the groceries until late that night due to their mess up the night before, so I'm now without the food I ordered for 24 hours. Given this absurdity, I chatted with a representative to ask what kind of compensation I would be getting for this mistake. The chat rep, Artimedes, said, "Your order wasn't canceled. It's ready for pickup." I replied, "Yes because I was forced to reschedule it for a different day and time. Why?" They could find no information about this happening, and their chat doesn't allow for images to be shared. They told me I'd have to contact the store, so instead, I canceled my $300 order. Now, their already overwhelmed staff will be forced to put it all back while I head over to our locally owned and operated grocery store, which will be getting the estimated $2500 per month we spend on food from here on out.

I appreciate the warm friendly service from the self-out clerk. Today, I picked up a 1 gallon of milk and thought it was on sale. However, I picked up the wrong brand. After I paid my bill, I realized my mistakes and asked for help from the self-out station. Your employee, Jazmin from 15100 SE 38th St, Bellevue, WA 98006 quickly recognized my error and was willing to exchange the correct gallon of milk for me. She did it professionally with a GREAT smile. I understand many Safeway employee may not be able to carry a smile to work, however, Jazmin did it. She is great.

I've been coming to Safeway for years. I'm always surprised by how much just a few items cost. I'm very disappointed in the recent security changes in the store. Laundry detergent is apparently being shoplifted. Really? A big bottle of detergent isn't visible as it leaves the store? I understand wine and beer. To cap it off the security area cashier has no training packing bags. I repacked them right at the register. You know better, Safeway. Now, do better.

Here's what's going on with Safeway, 1902 W Main St, Mesa, AZ 85201??
Went there to shop this morning, Oct. 16, 2024 (9am, AZ time).
Desk manager stated: NO CREDIT or DEBIT CARDS could be used. (??!!)
Then added, " It's a global thing. But cash works at our self checkout."

Is it a global thing?
Or was THIS girl blowing smoke up our behinds (as we thought)??
We glanced over & saw NO manned check-outs and the self-check outs were packed.
Is management just saving on hired check-out clerks or what?
smh

Monthly, we'd shop at this Safeway for over $300 worth of meat.
Today, Fry's Foods got our business. (Fry's was NOT experiencing the 'global thing' and had NO problem processing our credit card).

THIS Safeway and their management is questionable, at best.
THIS Safeway seems to be the only one experiencing this 'global thing' that prevents credit and debit card use.
(Hate being lied to.)

Selling soda to for e customer to buy two and charge more for one.Then blaming the manufacturer. Beware this practice will be used in other store products start looking for a honest store , one that does mislead the customer. Safeway is not that store.

Shop regularly for all my groceries since several years at the falcon store
Quite often and again, today the front manager Samantha was ringing groceries so fast to the person before me then myself
We had no time to bag our groceries they just piled up !
Just one register was open with a line of customers …
You do have to remember that if you do not have satisfied customers you have no business and no job …
You have a great employee Kathleen
there who is very competent all the time friendly who gives great customer service ,
Add the pharmacy and the pharmacists also .
Thank you
Francoise Roberts

Sale items and coupons frequently are charged without the reduction. It happens at different stores. It's probably a company policy.

ONLY ONE 4 HR. DELIVERY TIME AVAILABLE PER DAY? 🤬

Dear Safeway lately. I've been purchasing ground beef and the outside is nice and fresh and red. And the inside is brown and funny smelling. Are you trying to scam people by wrapping up old meat with fresh meat? I took a picture so I could show you. This is unacceptable. This is Safeway capilano Edmonton Alberta, Canada.

I went to the Safeway on Arthur Street wanting to buy a roast. The man behind the meat counter looked at me with evil eyes wouldn’t ask me what I needed so I asked him if there were any sale roasts left. He said to get a rain check. I was disgusted at his service. I asked customer service about a rain check. I was told that because it was while quantities last, I could not have one. She was very rude, I was surprised at the service from both employees. I will never ever go back to Safeway or Arthur Street again. These two people should be fired. Especially the man behind the meat counter at the back of the store. I never had service like that before in my life. He gave me the creeps and I will like I said never go back again.
Jeannie Hutchin
684-633-2479 if you need any more info on these people. Thank you

Because it was my birthday last night we whent to get a cake and i think this place should be banded

The overall experience is positive with this chain is positive until today's visit at their Arbutus branch. I usually go thete for a quick brunch with my partner, cause she works nearby and we only have an hour for lunch. The service of their salad's needs immediate improvement. We were there once asking for cracker with their soup we did not get any help until a member of the management shown up. Today we ran out of luck and its really bad attitude in their serving. I might not visit this location again. Pls do not contact me.

Manager was very disrespectful. There was a discrepancy on a bag of shrimps. I wouldn't have purchased them. If the price was what they said they where was a blue tag that indicated. 8.99 for 16-30 shrimp, 2lb so the cash register charged me 13.99. She said that they were on sale for 13.99 and I said no, the sign said 8.99, so the manager went to look. She Took forever the line got all backed up. I was the only one in line at first when she came. She didn't come back to the register. She yelled across the room. The price is right. What does that mean the prices Is it there 899? So I yelled back. What does that mean then? She came to our aisle very rude. It's 13.99 by then. There was a lot of people in line. I normally don't get upset. But I did this time because the way she handled herself. I am a black people frequent in that store. So I felt that she didn't give me my due diligence. As a manager and treating me with respect ...respect as a loyal customer I've been shopping at your store for 20 years I'm also have supervisor skills I don't think she has, our needs more training at Broadway and Rural Tempe Az

Go in on a busy lunch and there's 1 cashier. I had to ring an entire cart of groceries up in the self check. Thank a Safeway you're the worst