Their online marketing (photos and description) is inaccurate. I called them out on it and they still wouldn't give me a refund. I even sent photographs of my dress and screenshots of their dress as a... Voir plus
Sage and Paije
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Lisez les avis des autres
AVOID AT ALL COSTS Don't ever ever purchase from this company. They say they don't do refunds and it's only store credit. A load of crap material and they arent a nice company to deal with. Nowhere... Voir plus
Bought a vintage summer dress I was eyeing for a while and wanted to take to Europe. The quality and make is not what I expected. Ruching on one cup of the dress was terrible, it was sticking out bad... Voir plus
This is the first time I have ever bought anything from Sage and Paije but I found the experience easy, clothing divine and prices very well priced! I can't wait to receive my new purchase!
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À propos de l'entreprise
À propos de Sage and Paije
Écrit par l'entreprise
Get ready to slay with us, your ultimate source for trendy, MUST-HAVE fashion finds online🌟☀️
NEW ARRIVALS
DRESSES
ACCESSORIES
FREE SHIPPING OVER $120
Fast Despatch
Get Free and Fast Shipping after order confirmation.
Coordonnées de contact
Locked Bag 5008, 2015, Alexandria, Australie
- info@sageandpaije.com.au
- sageandpaige.com.au
Don’t give them your money
Wish I read the reviews before purchasing. Bought dress listed as vanilla, in description is states cream dress and then further down it says nude. Dress came with the colour “beige” on it, when questioned I was told it was correct. Sizing all wrong even though I measured myself multiple times. No refunds, you get store credit only which I’m sure the accc would love to hear about, especially with them and their false advertising.
13 mars 2026
Avis spontané
Réponse de Sage and Paije
Hi Sarah,
We’re very sorry to hear that your experience didn’t meet expectations.
We always aim to present our products as accurately as possible. Our product photos are taken in natural lighting, and colour descriptions such as vanilla, cream, nude, or beige can sometimes be used to describe similar neutral tones. However, slight variations may occur due to lighting or screen settings.
Regarding sizing, we provide a detailed size guide on our website to help customers choose the most suitable fit. If sizing assistance is needed, our customer care team is always happy to help prior to purchase.
Our returns policy is clearly outlined on our website and allows returns for store credit where items are not suitable.
If you’re happy to share your order number with us, our customer care team would be glad to look into this further for you.
Thank you for taking the time to share your feedback.
"I am extremely disappointed with the…
"I am extremely disappointed with the service from Sage and Paige. I paid £40 for express delivery, expecting my order to arrive within 2-4 business days. I placed my order on a Sunday evening, anticipating delivery by Thursday at the latest, as I was going on holiday on Saturday. However, I received an email stating that my order would arrive on the 27th, which is a full seven days later.
When I contacted customer service, I was told the delivery was 'in the right course of time.' This response is unacceptable, as it clearly contradicts the express delivery terms I paid for. The delay is not only inconvenient but also a breach of the service I paid for.
I would not recommend Sage and Paige due to this experience. The failure to meet the promised delivery timeframe and the unsatisfactory customer service have left me extremely dissatisfied."
21 janvier 2026
Avis spontané
Réponse de Sage and Paije
Hi Clare,
We’re very sorry to hear that your experience didn’t meet expectations, especially when you were relying on express delivery before your holiday.
We always aim to dispatch orders as quickly as possible. As outlined in our shipping policy on our website, once a parcel leaves our warehouse, delivery timeframes can be affected by carrier handling, public holidays, customs procedures, and other factors outside of our control. We understand how frustrating this must have been for you.
If you’re happy to share your order number with us, our customer care team would be glad to look into this further for you.
Thank you for taking the time to share your feedback.
DO NOT BUY ON THIS WEBSITE !!
DO NOT BUY ON THIS WEBSITE !!! Big scam !!!!
Poor quality, different colors, credit store …
You will waste your money and time!
5 janvier 2026
Avis spontané
Réponse de Sage and Paije
Hi Chole,
We’re genuinely sorry to hear about your experience and how disappointed you feel. This is certainly not how we want any customer to feel after shopping with us.
We understand your concerns regarding quality and colour, and we’d really appreciate the opportunity to look into this properly for you. We’d also like to clarify that our store-credit-only returns policy is clearly stated on our website, including in bold text, prior to purchase.
If you’re happy to share your order number, our customer care team would be more than happy to review your case and assist you as quickly as possible.
Thank you for taking the time to share your feedback — we take it seriously and are always working to improve.
Ruined a 50th b'day dress with careless packaging...
They took a delicate chiffon dress and scrunched it up into a ball then folded up the shipping packet several times and taped it up! We received a dress wrinkled beyond recognition and when we emailed them, we were basically gas lit (as you 'll see many complainants are in this review section). They claimed the wrinkles would either simply relax themselves (they didn't), or we could steam them out (didn't work either). Unbelievable they lacked the common sense to take on board a criticism that would cost them zero dollars to rectify and keep their customers happy... Should tell you all you need to know about their care for their customers. STAY AWAY from Saige and Page and instead give your hard earned money to a business that actually cares about their customers experience.
12 janvier 2026
Avis spontané
Réponse de Sage and Paije
Hi Sean,
We’re truly sorry to hear how disappointing this experience was, especially for such an important occasion. We understand how upsetting it must have been to receive a delicate chiffon piece that wasn’t in the condition you expected.
Our garments are carefully packed to protect them in transit, however we acknowledge that delicate fabrics can sometimes crease during shipping. While steaming is generally effective for chiffon, we’re sorry this wasn’t the outcome in your case and that you felt unheard in our communication — that is certainly not our intention.
We genuinely value customer feedback, particularly when it helps us review and improve our processes. If you’re willing, please share your order number so our customer care team can review this again and investigate further.
Thank you for taking the time to share your experience.
Awful experience with two faulty…
Awful experience with two faulty dresses. The return process is a nightmare and no option for money back even for damaged/faulty items. Do not purchase this clothing. Stay away.
3 décembre 2025
Avis spontané
Réponse de Sage and Paije
Hi Jade,
We’re truly sorry to hear about your experience, and we completely understand how disappointing it must have been to receive items that didn’t meet expectations — especially when you believe there were faults.
This is absolutely not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.
To help us look into this properly, could you please provide your order number? Once we have the details, our team will be able to review the issue thoroughly and ensure the correct resolution is provided.
We also apologise if our return process felt frustrating — we’ll be passing your feedback on to our internal team, as improving our service is always a priority.
Thank you for taking the time to let us know what happened. We hope you’ll allow us the chance to make this right for you.
Refused to refund for faulty goods. Terrible quality, even worse customer service.
Do not buy from this store under any circumstances! It is seriously not worth it, no matter how good it looks on the images.
I purchased a dress specifically for a bachelorette party that had a 'pink and sparkly' theme. I had to save especially for this as I don't have a lot of spare funds (read: no spare funds at all, in remission from cancer and saved every penny for 3 months for a new outfit, excited to look good for a night out). The dress came - noted immediately that it was poor quality fabric and was disappointed I'd spent $100 on a dress that felt like it was worth $5, but it was pink and sparkly so I put it aside to wear for the day.
On the day of the event I put it on and my friend pointed out that on the side there was a tear in the inner lining of the fabric - this was very visible as the outer lining was sheer. It was also a tie-back dress and the tear was right near one of the attachement points for the tie and the pressure placed on it when tied up not only pulled the fabric apart and made it more visible, but was slowly worsening the tear bit by bit. Had I worn it, I'm sure the top would have fallen down at some point as the tear gave way. Had to race into the nearby city and buy a new dress (as I was away from home and otherwise only had PJs or exercise clothes!). I did not have the money for a second dress and had to put it on a credit card, much to my dismay!
Sent an email to Sage and Paije requesting a refund. They offered a replacement - I explained the event had passed and I had been forced to buy a new item due to their mistake sending me a dress with a hole in it. They then sent me a gift card. I explained again that I did not have the funds to support 2 outfits, and it was their poor quality item that forced me into having to pay for this. No care in the world at all. They classed it as a 'minor fault' and continued to tell me about how minor it was and therefore they didn't have to give me a refund. Said they 'were sorry that I didn't get what I wanted'. What I wanted?? I wanted a dress without a hole in it? I wanted not to have to put money I didn't have on a credit card 2 hours before an event? I think its pretty fair to want a refund and not have to cop $100 for their mistake.
TLDR: refused to refund for faulty goods. Apparently sending someone clothes with torn fabric in the middle of the dress is 'minor' and they don't legally have to refund you? Absolutely no care in the world that I don't have the money to cop their mistake and I'm now $100 out of pocket. Literally have cried with stress over this money and they couldn't care less.
NEVER NEVER BUY FROM THIS STORE. If the only good that comes out of this experience is someone seeing this and not buying a piece of clothing priced 50x what it is worth, from this terrible store that values profits over customer experience and morals then maybe I will feel slightly better about the fact that I have to use my grocery money to cover their faulty goods this month? Probably not though...
29 octobre 2025
Avis spontané
Réponse de Sage and Paije
Hi Jessie,
We’re truly sorry to hear about your experience, and we understand how upsetting and stressful this must have been—especially when you were looking forward to a special occasion.
We take all feedback on product quality and service very seriously. To help us review your case properly, could you please provide your order number, or contact us directly at info@sageandpaije.com.au? Once we receive your details, our customer care team will reassess your return to ensure everything has been handled correctly.
We also recognise the personal circumstances you shared, and we’re genuinely sorry that our earlier response left you feeling unheard. It was never our intention to add to your stress. We’ve escalated your feedback to our management team to see whether any further assistance can be offered.
Thank you again for bringing this to our attention—we truly value your feedback and will use it to ensure our approach is more compassionate and understanding going forward. If you’re open to continuing the conversation, please reach out and we’ll look into this once more for you.
Buyers BEWARE: Why for a few reasons:
1/Material quality does not match the price tag.
2/No refund to your original payment method, only store credits.
3/Sizing is much smaller than their guides.
18 novembre 2025
Avis spontané
Réponse de Sage and Paije
Hi Sharlene,
We’re sorry to hear that you were disappointed with your experience, and we truly appreciate you taking the time to share your feedback.
At Sage + Paije, we aim to provide high-quality pieces that reflect their value, and we’re continually reviewing fabrics and fit based on customer feedback like yours. Our sizing guide is based on standard Australian measurements, but fit can vary slightly between styles due to fabric type and design — we’re always happy to assist with personalised sizing advice before purchase.
As outlined in our Returns Policy, eligible returns are processed for store credit, which remains valid for two years and can be used at any time. This policy is clearly stated before checkout and helps us ensure a consistent and sustainable return process for all customers.
If you’d like us to review your order or assist further with sizing or fabrics, please reach out to info@sageandpaije.com.au
— we’d love to help.
I don’t usually leave bad reviews….
I never leave bad reviews but I’ve been so upset by the horrendous customer support. I’ve purchased from this company before and I had to send one of the dresses back because it the zipper was broken. I kept the other one as I needed it to wear to an event, the zipper has since broken. I gave it another chance as they do have lots of great little dresses and I’ll admit that the search function and website works really well and with that combination I was happy to try them again. Even though I knew there was a chance of getting another crap zipper.
Anyway, the dresses i received were all a little too big, but one of them you can so returning for credit but one of the dresses have a visible zip that shouldn’t be visible, it’s also crooked as it runs up the zipper. It’s looks worse than tacky and I can’t wear it. It’s definitely faulty as the seam is crooked.
I’ve explained this to customer support, first they assumed that it was too tight, so I sent a photo of the problem, they now tell me it’s the way the design is intended. I’ve gone back and forth about 5 times trying to make them understand.
They pretty much reply with the exact same response. I also asked if they could process the credit claim number so I can post the other two dresses back so I can order another dress prior to my event I was buying one of the dresses for, which they have ignored twice now.
I’m this day and age when there are awesome businesses that ‘get it’ and are helpful, swift, and understand what customer support is… I really actually have no idea how this business is still going.
10 novembre 2025
Avis spontané
Réponse de Sage and Paije
Hi Susie,
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must have been. This is certainly not the level of service or quality we aim to provide.
We’ve reviewed your case, and we sincerely apologise if our communication felt repetitive or dismissive — that was never our intention. We also want to clarify that we would never imply fault on the customer’s part. Your feedback about the zipper and seam issue is very helpful, and we’ve passed it on to our quality control team for review.
Please reach out to us again at info@sageandpaije.com.au
with your order number and photos of the item, and we’ll make sure this is personally reviewed by a senior member of our returns team to resolve it promptly.
We truly appreciate you bringing this to our attention — it helps us improve our service and ensure situations like this are handled better in the future.
Faulty and overpriced low quality garments
Worst experience I’ve ever had with a clothing brand. Claims to be an Australian business yet there is no head office listed anywhere only a locked bag address. The company provides extremely poor quality garments which is not reflected in the prices. The prices are the same as brands like Showpo or hello Molly which are of good quality. They also provide faulty items and when this was addressed with them they asked for my sizing implying I was too fat for the dress and that I had in fact damaged the dress myself which is completely inappropriate. They only offered an exchange or store credit. Refunds for faulty items are required by consumer law in Australia but they claimed the fault was minor and therefore not required but the dress was ripped and unusable and therefore not minor. I declined an exchange as the quality was also so low. I had no choice but to accept store credit instead but they then deducted the cost to return the item. The company have turned off comments on all instagram and Facebook posts misleading consumers as I’m sure if comments were available there would be a lot of negative reviews. There is also no google reviews available. The company is profiting by providing shockingly overpriced and faulty items and providing store credit which I for one will not use as I’m not happy to purchase anything ever again from this brand.
18 septembre 2025
Avis spontané
Réponse de Sage and Paije
Hi Rebecca,
We’re truly sorry to hear that you were disappointed with your experience, and we completely understand your frustration.
After reviewing your order history, we can confirm that our team was in contact with you regarding the concern about your dress. In line with ACCC and NSW Consumer Law, when a product has a minor fault, the first step is to offer a repair or replacement so that it meets the expected quality standard. As you declined a replacement, your return was processed as a change-of-mind return, and store credit was issued accordingly.
We want to assure you that we would never intend to imply any fault or make personal comments toward any customer — if our communication caused you to feel that way, we sincerely apologise. This is not the standard of service we uphold, and we appreciate you bringing it to our attention so that we can address it internally with our team.
Please feel free to reach out again at info@sageandpaije.com.au
if you’d like us to revisit your case or assist further.
Terrible quality.
Bought two dresses from here, extremely poor quality. Horrible materials, the colours don’t match what you see online and the actual designs are horrible once you try them on. The proportions of some of the things are terrible. Sizing charts aren’t right and no ability to return for refund, even if you contact them telling them the dress looks nothing like the picture. I wouldn’t buy from here.
5 novembre 2025
Avis spontané
Réponse de Sage and Paije
Hi Tahlia,
We’re truly sorry to hear that your experience didn’t meet your expectations. Our team works hard to ensure every piece matches the product images and descriptions as closely as possible — though lighting and screen settings can sometimes affect colour perception.
We also use the same sizing chart across all collections, but understand that fit may vary slightly between styles due to different fabrics and design details.
While we only offer returns for store credit as stated in our return policy, we’re always here to help make sure you find something you love.
If possible, could you please provide your order number? This will allow us to look into your case promptly and assist you further.
Please feel free to reach out to our customer care team, we’d love to help resolve this for you.
Thank you for your feedback! It truly helps us improve both our quality control and customer experience.
Sexy stuff! Good value.
For the price these are good quality well cut dresses that really suit my body shape. I’ve purchased at at least 10 items and only had to return one.
Well done team!!!! Keep the designs and quality coming. Thank you!
28 octobre 2025
Avis spontané
Fits beautifully right out of the…
Fits beautifully right out of the package! The cut is flattering and the zip feels secure. Definitely impressed by the craftsmanship.
17 juillet 2025
Avis spontané
Don’t order if you need to return
Don’t order if you need to return you get charged and takes weeks to get a credit note .. I hate these sites that don’t give your money back
Cheap clothes
22 octobre 2025
Avis spontané
Réponse de Sage and Paije
Hi Cheryl,
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear that your experience with our return process did not meet your expectations.
Please note that our store credit return policy is clearly outlined on our website before checkout to ensure full transparency. We understand it can be disappointing to wait for a credit note, and we’re always working with our returns partners to make this process as quick and seamless as possible.
We take all feedback seriously and continuously review our policies to improve our customers’ shopping experience. If you could kindly provide your order number, our customer care team would be happy to review your case in detail and assist further.
Thank you again for sharing your thoughts — we truly appreciate it and will use it to continue improving our service. 💛
I wouldn't recommend this company
I wouldn't recommend this company, the material quality of the clothing does not match the price tag. The returns process is bad, you cannot get refunds only store credits and you have to pay an expensive fee to return ontop of that. Furthermore sizing comes up much smaller than their guides
16 octobre 2025
Avis spontané
Réponse de Sage and Paije
Hi Aisleen,
Thank you very much for taking the time to share your feedback. We truly value hearing from our customers, and we’re very sorry to learn that your experience did not meet your expectations.
Please note that our return policy (store credit only) is clearly stated on our website to ensure full transparency before purchase. Our garments are designed to be true to size, though we understand that fit can vary slightly depending on fabric and style.
If you wish to exchange your item, we’d be more than happy to assist. Kindly email us your bust, waist, and hip measurements, and our customer care team will recommend the most suitable size for you. If you could also provide your order number, we’ll gladly look into this matter further.
Once again, we sincerely appreciate your feedback — it helps us continue to improve both our products and our service.
DON'T WASTE YOUR MONEY HERE
Absolute scam!! This company will take your money and only offer store credit!! As a new customer, having seen "returns within 30 days" in their marketing messaging, and the same thing on the product page, I was under the impression I could return if they didnt fit. Despite multiple attempts to explain, they continue to gaslight me, zero recognition of the fact their messaging and advertising is utterly misleading. Really frustrating for a womens clothing company, especially as we all know womens sizes vary so much from brand to brand. $400 down :(
8 octobre 2025
Avis spontané
Réponse de Sage and Paije
Hi Ana,
We’re truly sorry to hear about your experience and completely understand how disappointing this has been.
Our Returns Policy, which allows returns for store credit within 30 days, is clearly stated on our website and highlighted on our returns page to ensure transparency before purchase. That said, we sincerely apologise for any confusion caused by the messaging on our product pages and will work closely with our web team to make this information even clearer.
We never want our customers to feel misled, and we truly appreciate your feedback for bringing this to our attention. If there’s anything further we can do to assist you, please don’t hesitate to contact us directly at info@sageandpaije.com
— we’d love the opportunity to help.
Dodgy, won’t refund for false advertising
The colour of the dress was different to whats pictured on their website.
The lace/pattern is larger and looks cheap compared to what is pictured. Would not recommend. They wont offer a refund either. Sizing is also wrong, they run smaller. As a first time buyer I wont be back nor recommending this business to anyone. Costs them nothing to issue a refund and take the dress back. Dodgy.
25 septembre 2025
Avis spontané
Réponse de Sage and Paije
Hi Sam,
We’re very sorry to hear that your experience with your order did not meet your expectations.
While our returns policy of providing Store Credit is clearly outlined on our website prior to purchase, we completely understand how disappointing this must have been as a first-time buyer.
Please know that all of our items are photographed in natural lighting to best reflect their true colours, though variations can occasionally occur due to screen displays or exposure. Our garments are designed to be true to size; however, if you’re ever unsure, you’re welcome to share your measurements with us via email and we’ll be more than happy to recommend the most suitable size.
If you could kindly provide your order number, our Customer Care Team would be glad to re-investigate this for you and assist further.
We sincerely value your feedback and will take it into account as we continue working hard to improve both our products and service.
store credit with real money CAN expire!!!
1: the size is smaller for dresses are tight, especially around the waist, so order 1 or 2 size up. but some size up might look different. I stopped order from them because its just hard to return and takes forever
2: EVEN material seems ok but the tight dress with 1 size up, will be fit but only last 3 washes, tops!
3: my package got lost, since they dont do refund, sp they send me a store credit instead. BUT I got sick, going through a lot in life and didn't feel like shopping at all for 2 years. APPARENTLY, real money with store credit WILL EXPIRE!!!! it is real money credit as store credit, it isn't given due to a mistake by this store!!enjoy the money you stole from me. give me more reason to not to shop here ever again! never experiencing this since online shopping is a thing. how annoying
30 novembre 2024
Avis spontané
Réponse de Sage and Paije
Hi V,
We’re truly sorry to hear about your experience and the disappointment you’ve felt. While our returns policy of providing Store Credit is clearly outlined on our website prior to purchase, we completely understand how frustrating it must have been for you.
Please be assured that our garments are made true to size, but if you are ever uncertain, you are welcome to share your measurements with us and we would be more than happy to recommend the most suitable size for you.
If you could kindly provide us with your order number, our Customer Care Team will be able to re-investigate this matter and assist you further. We’d love the opportunity to make this right for you.
Thank you for taking the time to share your feedback — it truly helps us to improve. 💕
AVOID!!!
AVOID!!! Bought a dress off the website which in itself was ok but I didn't think was worth the money and didn't fit quite right. Went online to find the return process to find they don't offer refunds only store credit (after paying £11 in delivery charges you also have to pay the dame to return). I emailed the company stating that as per my consumer rights I would like a refund. (I thought that this policy couldn't be legal when buying online so researched my rights. In the UK customers must be given a refund if they are within the 14 day cooling off period when purchasing online). Although I did get replies to email they were clearly standard emails that didn't comment on my points but just reiterated the return policy which is stated on their website. Frustratingly because the business is registered in Australia the ombudsman can't help. So now I'm stuck with a dress I dont particularly like and see no point in returning it to pay more money, to order another dress which might not fit and the whole process starts again!
I saw a review on here where someone had (as I and lots of people do) had ordered several dresses in different sizes so lost a lot more money. DO NOT BUY FROM THEM!!!
28 mai 2025
Avis spontané
Réponse de Sage and Paije
Hi Dee,
We’re truly sorry to hear you were disappointed with your order and our returns policy. While our policy of providing Store Credit is clearly outlined on our website before purchase, we understand this may not have met your expectations.
We’d love the opportunity to review your order in more detail. If you could kindly provide us with your order number, we’ll be happy to investigate this further for you. Also, if sizing was a concern, you’re welcome to share your bust, waist, and hip measurements with us at info@sageandpaije.com
— our team can then recommend the most suitable size for you in future orders.
We truly value your feedback and will take it on board as we continue working to improve our customer experience. Please don’t hesitate to reach out — we’d be glad to assist you further.
Do NOT buy anything from them
I ordered a dress. It never came on time. Then they said it was “undeliverable” and therefore was returned via the courier. When I reached out to let them know about this and that the dress was purchased for an event, they told me I could have store credit. I responded multiple times to remind them that I had ordered the dress for the event, they continued to give me store credit for a company that never actually gave me an item that took months to close the loop on. Do NOT buy anything from them as they will most likely not deliver it and then take your money. Honestly, some of the worst customer service I have ever experienced.
1 septembre 2025
Avis spontané
Réponse de Sage and Paije
Hi Hannah,
We’re very sorry to hear about your experience and truly regret the frustration this has caused. Please know that your feedback is very important to us.
As outlined in our returns policy, which is available prior to checkout, we generally issue store credit for returns. However, once a parcel is returned to us or marked RTS (Return to Sender) by the courier, our Customer Care Team will always work with you to either re-deliver your order or issue store credit so you’re not left without a resolution. In cases where a parcel is lost in transit, we arrange a replacement or store credit.
We sincerely apologise for any inconvenience caused, and we’d love to look into your order further to resolve this for you. Could you kindly provide us with your order number so our Customer Care Team can investigate and assist you directly?
Thank you again for your patience and understanding. 💕
4th and final review. Nothing gets sorted
I’ve found dealing with this customer service team to be incredibly frustrating. Each time I reach out, it’s obvious that a different person picks up the case, as I’m constantly having to repeat myself. Their responses are often repetitive, almost copy-and-paste, which makes the whole process feel tedious and unhelpful.
The only “solution” they’ve offered is to let a stranger pick out clothes for me. I’ve explained multiple times that I’m a grown woman who knows how to choose her own clothing. Only I know what fits my body best, not someone I’ve never met. Instead of actually addressing the issue, they seem to be shifting the blame onto me—as though the problem is my ability to choose clothes, when in reality it’s their lack of understanding and unwillingness to listen.
What’s worse is that the company seems quite happy for me to spend my hard-earned money and see it wasted because of “policy.” I have genuinely tried to follow their rules, but at the end of the day, their clothes are simply not right for me. It feels dismissive, impersonal, and ultimately unfair.
29 août 2025
Avis spontané
Réponse de Sage and Paije
Hi Rach,
We’re truly sorry to hear how disappointing your experience has been, and we completely understand your frustration. Please know it was never our intention to make you feel unheard or dismissed.
You’re right — it should never feel repetitive or impersonal when you reach out for help. We apologise that our responses came across this way, and we’ll take your feedback seriously to ensure our team communicates with more consistency and care going forward.
Regarding your concerns with fit and returns, we understand that finding the right style is personal and unique to each individual. We never intended to suggest otherwise, and we’re sorry if our earlier messages gave that impression. Our Customer Care Team asked about your size only in hopes of better assisting you in choosing styles that might suit you, as every garment has different cuts and fabrics, and sizing can vary from piece to piece.
While our policy is store credit only, we genuinely want to work with you toward a fair resolution. To help us review this properly, could you please provide your most recent order number? Our Customer Care Team will prioritise your case so it can be handled directly without you needing to repeat yourself again.
Thank you for your patience and for sharing your honest feedback — it will help us improve both our service and the way we support our customers.
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Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.