Sagittarius Taps Avis 

Fantastic customer service from Dillan at Sagittarius Taps, very fast response and very helpful indeed. I'm just a DIYer so no prospect of much future business from me but that made no difference. Why aren't all companies like this?

Excellent customer service - replacement parts sent out same day for mixer tap!

have had a speedy response to my question regards my traditional bath mixer with hand shower (telephone handset style) and the help and advice from Dillan was fantastic , he asked for photos and was then able to tell me taps were over ten years old and not made anymore but was able to show me an internal part that might fit ...and solve the problem which was then sent out to me very speedily...The part was nearly identical ( just different thread on locking collar- so used the old collar with the new valve) taps working as new again ...for less than £20! big thankyou to Dillan for all the emails needed to resolve this, He was polite and helpful, full marks to him and sagittarius

I have always received excellent customer service from the Sagittarius team. I had previously dealt with Neil and Russell about 6 years' ago who are no longer with the Company. However, Dillan who has replaced them in their technical support department has been equally fantastic. All were so helpful and responded promptly to my email/query regarding my bathroom parts in addition to giving me advice what the problem might be. Nothing has ever been a problem for them and their service has consistently been at such a high standard. I work in the service industry so really take notice of customer service as you don't see much of it nowadays.

I would always recommend Sagittarius. My builder has also said that some of his customers have also praised Sagittarius Taps. I cannot recommend them enough.

Thank you again Dillan! :)

I cannot fault the excellent service provided by Dillan, and previously by Neil. I’ve been a customer for a long time, and I still remember how helpful Neil was about 6 years ago (he has since retired).
At the time, Sagittarius Taps didn't have the specific parts I required in stock. Instead of just turning me away, Neil went above and beyond by pointing me to another company's website that sold compatible parts. That kind of honesty and helpfulness is rare.
It's great to see that Dillan is carrying on that same high standard of service today. Highly recommended, 5 stars!

I've always appreciated Sagittarius for the quality of their products and their after-sales service but Dillan went over and above with my latest product query. he was "on it" right away and we soon sorted out my problem, thanks to him. Well done Dillan and well done Sagittarius !! (I would have given you 6 stars !!)
Pete G

Excellent customer service

The Sales and in particular the Technical department as the issue was passed on to them were exceptional. Communication was excellent and Dillan resolved the issue very quickly such that the part is arriving tomorrow.
They couldn’t have been more helpful and it was exceptional to have such good customer service.

Very prompt response for the problem great service.

Dillan's timely responsive replies to my technical queries was great and the support was fantastic. As a small business we rely on building our reputation by responding quickly, we can only do this with the support of our suppliers. Sagittarius really delivered for us here. Thanks all involved

Very prompt and helpful response frommDillan.

I contacted Sagittarius taps for some help (despite buying from a retailer) I spoke to Dillan and explained my problem. He offered to send out replacement parts ( to convert my full turn taps to 1/4 turn taps) free of charge!
He also went to the effort of checking they would work.
Sadly they did not so he could not send them out.
He tried everything he could to help me, including offering to sell me a replacement set ( my retailer didnt have the item I needed).
He spent ages trying to help me out.
Brilliant service throughout

Installed 2 very nice showers 17 years ago, had a problem identifying the required replacement thermostatic cartridge. Contacted technical support sent some images. Dillian identified the part required, the cost and within 24 hours arranged payment and organised the parts to be despatched.The whole response, support and timeliness where faultless.
Great Job Dillian
Thanks Mike

we have been dealing with Sagittarius for many years and never failed to assit on what we need

Tremendous service from Dillan in customer support.
I dropped a shower mixer during installation and snapped off the temperature control. Very quick response and new parts ordered within a few hours.
Well done and much appreciated

Prompt and efficient. Very understanding of our requirements. Dillan has been particularly helpful.

Over the last 20 odd years now we have had 3 bathroom re-fits, 2 downstairs and 1 upstairs. We have used Sagittarius taps, shower mixers and accessories and have been very satisfied. We have favoured the Prestige Deluxe range, stylish and good quality. All staff we have been in contact with have been most helpful. Indeed out last contact was for a replacement ceramic disc cartridge. It arrived next day, ex gratia!
Excellent customer service indeed.

I rarely leave reviews, and when I do it’s usually because I’ve been unhappy about something 🙂
On this occasion, I felt it was necessary to leave a positive review based on the experience I had with Dillan.

Dillan was helpful, professional, and took the time to make sure everything was clearly explained and resolved. The level of service really stood out and completely changed my expectations.

Thanks again, Dillan — great customer service like this deserves to be recognised.

Gave me some exceptionally detailed pre sales technical advice. Brilliantly helpful.

What an amazing experience. I contacted them and they couldn’t have been more helpful. David you did a great job in creating a very happy and loyal customer