Ordered far east currency (IDR, SGD, MYR) on Tuesday for pick-up Friday but was ready on Wednesday (1 day after ordering). The note denomination was good, no large notes which can cause problem when... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Easy to order online with better rates than just turning up instore. Also benefit from favourable Nectar rates. Like being able to collect inshore and receiving a text to confirm funds ready for colle... Voir plus
L'entreprise a répondu
Simple to order online. Ordered a day in advance and received a text message and email the next morning to say it was ready for collection. Took the buy back option for an extra £ 4.95 which allows y... Voir plus
Ordered on line to pick up next day. Email confirming straight away, and then another email stating ready to collect. Very quick service, lady at counter very friendly and organised. Have used Sain... Voir plus
À propos de l'entreprise
À propos de Sainsbury's Travel money
Écrit par l'entreprise
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Coordonnées de contact
15 Galena Road, W6 0LT, London, Royaume-Uni
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excellent
9 k avis
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Réponse de Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The cashier was very helpful and when I…
The cashier was very helpful and when I asked for some more €5 instead of €20 she changed up another €40 into €5s
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
We're delighted to hear that our colleague was very helpful and accommodating with your request for smaller denominations. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Pre order of euros
Pre order of euros. On Collection I was given mostly high denominations of notes. As a currency outlet for mostly tourists, I expected a better and lower value choice of notes.
6 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
Thank you for your feedback. We're sorry to hear you weren't given the mix of denominations you were expecting. While note denominations are subject to availability at the time of collection, we understand that having smaller notes can be helpful when travelling.
We'll share your comments with the relevant team for review, and we appreciate you taking the time to let us know about your experience.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi,
We're delighted to hear that you found the ordering and collection process easy and that our communication was good. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Great service
Easy online ordering service. Ready quickly. Great customer service on collection
14 juillet 2026
Réponse de Sainsbury's Travel money
Hi Nicola,
We're delighted to hear that you found our online ordering service easy and that your order was ready quickly. We're also pleased that you experienced great customer service during collection.
Thank you,
Sainsbury's Travel money Customer team
Bit of a queue but service fine
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
Thank you for your review. We're sorry to hear you experienced a wait while visiting our bureau, but we're pleased to know the service you received was good.
We appreciate your patience and thank you for taking the time to share your feedback.
Sainsbury's Travel money Customer team
Woman on counter very snotty
Woman on counter very snotty. First time I arrived without ID, totally my fault. Response "well it does tell you on the email". Condescending tone unnecessary. Went home, collected ID and returned for me then to be kept waiting while she was texting on her mobile. Not the usual calibre of Sainsbury's staff. Stockport branch
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi Samantha,
Thank you for your feedback. We're sorry to hear about your experience at our Stockport bureau. While we appreciate that not having your ID initially was an honest mistake, you should still have been treated in a friendly and helpful manner, and we're disappointed to hear this wasn't the case.
We'll share your comments with the relevant team, as this isn't the standard of service we aim to provide.
Thank you,
Sainsbury's Travel money Customer team
I received excellent service from Lisa…
I received excellent service from Lisa at the Rustington store today. She was very friendly, helpful and attentive, with great customer service skills. Well done, keep up the good work.
9 septembre 2026
Avis spontané
Réponse de Sainsbury's Travel money
Hi Martin,
We're delighted to hear you received excellent service from our colleague at the Rustington store. We're especially pleased that she was friendly, helpful, and attentive, demonstrating great customer service skills.
Thank you,
Sainsbury's Travel money Customer team
The lady who served me was friendly and…
The lady who served me was friendly and helpful. The currency I had ordered had been counted and set aside ready for me.
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
We're delighted to hear that our colleague was friendly and helpful. We're also pleased that your ordered currency was ready and waiting for you.
Thank you,
Sainsbury's Travel money Customer team
Easy to order
Easy to order. Quick collection slot. Polite service from travel.money clerk at east grinstead sainsbury.
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi Claire,
We're delighted to hear that you found the ordering process easy and the collection slot quick. We appreciate your positive feedback regarding the polite service from our colleague at East Grinstead Sainsbury's.
Thank you,
Sainsbury's Travel money Customer team
I got my holiday money from Harrogate…
I got my holiday money from Harrogate Sainsbury’s, the lady that served me was excellent, cheerful and helpful.
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi Sarah,
We're delighted to hear that you had such a positive experience getting your holiday money from our Harrogate store and that our colleague was excellent, cheerful, and helpful. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
US Dollar- plenty of small notes
You have plenty of small notes for US dollars which is amazing!
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
We're so glad to hear that you found our selection of smaller US dollar denominations amazing! We aim to provide a convenient service for all our customers.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi Elizabeth,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Easy to collect currency.
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi Sara,
We're happy to hear that you found collecting currency easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi Bernadette,
We're delighted to hear you found our rates competitive and our team polite. Thank you for your positive feedback; we truly appreciate it and look forward to assisting you again.
Thank you,
Sainsbury's Travel money Customer team
Needed to change a large amount due to…
Needed to change a large amount due to paying for room on arrival and other agencys jave a smaller limit
6 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
We appreciate your feedback regarding the payment process and the limits on transactions. We are always working to improve our services.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi Tony,
We're delighted to hear that you found ordering via our app easy and that our colleagues were friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Réponse de Sainsbury's Travel money
Hi Oliver,
Thank you for your feedback. We're sorry to hear you were disappointed with the service you received. Providing a friendly and helpful experience is important to us, and we're sorry we didn't meet your expectations on this occasion.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Quick and easy to order online
Quick and easy to order online, notified when ready collected same day
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi,
We're delighted to hear that you found the online ordering process quick and easy, and that you were notified promptly for same day collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Good rate on offer compared to other…
Good rate on offer compared to other bureaux
Lady in the store was great
7 septembre 2026
Réponse de Sainsbury's Travel money
Hi Barry,
We're delighted to hear that you received a competitive rate and that our colleague in the store was great. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
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