Sakercanine Avis 

28
TrustScore 4 sur 5

3,9

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Noté 4 sur 5 étoiles

I purchased 2 Muse harnesses and have been using them for just about a month now. Before I even made my purchase, their customer service team was super helpful and responded quickly. I purchased two b... Voir plus

Noté 5 sur 5 étoiles

We bought two Muse harnesses before a two‑week trip through Oregon with our dogs, and they’ve exceeded every expectation. The amount of adjustability is fantastic — we were able to dial in a perfe... Voir plus

Noté 5 sur 5 étoiles

My 55 lb husky mix loves his Muse harness. I use it for running and hiking and he’s happy to put it on. My old “standard” harness used to rub him behind his armpits and I could tell he hated when I pu... Voir plus

Noté 1 sur 5 étoiles

Horrible customer service. Sizing guidance is terrible. Claimed returned item did not meet their standards. Instead of a partial refund would only offer a gift card. I regret doing business with them... Voir plus

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3,9

Bien

TrustScore 4 sur 5

28 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,9

Tous les avis

(28)

20 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I’ve been using the Paw Balm stick for over three years.

I’ve been using the Paw Balm stick for over three years on my Shihtzu. He loves it! And so do I. I’ve been ordering from Amazon.ca. I finally noticed a little business card in the package asking to share my experience in a review. So here it is. My pooches paw pads are so soft. We have a gravel driveway, and in the winter the ice is hard and thick. His paws never get sore. I use this every day. He loves licking his paws and it’s kinda like a treat for him, and it is safe. I am choosing to now order from the company even though there is a shipping fee since it is slightly cheaper than Amazon. 🇨🇦

22 juillet 2025
Avis spontané
Noté 3 sur 5 étoiles

No Australian shipping

Granted the buckle was faulty initially but a replacement was sent out and no issues since.
It is a good product but they now stopped shipping to certain countries and Australia was on the list. They just provide with a link to a place that will be an American postal point and they will ship it to you (subscription based not pay by use).
Agree with some others that they not the most effective with responses.

11 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Poor return service

I purchased both the ascension and canyon harnesses with the slings. Unfortunately before we got the upgraded harness, my dog got diagnosed with bone cancer and had to have her front leg removed. The canyon+upgraded sling we purchased had to be returned after testing it and the system not working on my dog.

They denies the return of the upgraded harness first because they claimed it wasnt delievered in time. I emailed them back showing that they gave me email confirmation the sling was with them but not processed 2 weeks prior. They then denied because it was not in its original bag and because it had a spot of dirt smaller than quarter. They claim they cannot ship this product out to anymore customers despite it still being fully functional and advertising it as easy to wash.

21 juillet 2024
Avis spontané
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Réponse de Sakercanine

Hi Tessa, we were truly sorry to hear about your dog's diagnosis. Indeed, we have a 30 days return window for you to return the products. After checking your records, you have received a full refund on July 23rd, 2024 and your returns were approved. Thank you for choosing us in the first place and we're sorry that our products did not fit your dog.

Noté 1 sur 5 étoiles

Shady business that lied to their original supporters and the public

I have to agree with the other negative reviews. Very, very shady company. Lied to their original backers/supporters and tried to hide the truth from the public. Take a look at the Center for Pet Safety's post explaining part of the situation. Just google "saker center pet safety". They will delete any negative comments or reviews and block you from their Facebook page. Avoid at all costs, their harness is NOT safe.

18 octobre 2023
Avis spontané
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Réponse de Sakercanine

Hi Kyle, thank you for choosing us in the first place. We are sorry to hear that you think this of us. We do not lie and do not try to conceal information from you. We indeed got revoked from CPS back in May 2023, this is explained on our website: https://sakercanine.com/blogs/safety/why-was-the-saker-ascension-harness-revoked-from-cps

Since then, we have put all of our harnesses through the same tests with Calspan. CPS is not the only organization conducting crash-tests for dog harnesses.

All that we want is to educate more dog owners on the risk of travelling with a dog in the car and keeping more dogs safe with our harnesses.

Noté 1 sur 5 étoiles

Unethical Company with No Transparency

This company deleted my low review on their website and also deleted a comment I posted on their Facebook page about their crash test certification. I was also blocked from their Facebook page. All for asking a reasonable, polite question about their product. I now hear from other people that this company regularly deletes negative comments and reviews and then blocks the poster. Unethical and shady business practice. Coupled with their crash test certification being revoked and the news about them knowingly sending out harnesses with faulty buckles - bad news.

2 août 2023
Avis spontané
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Réponse de Sakercanine

Hi Ray, we indeed got revoked from CPS back in May 2023. This was our first try as a small business into the world of crash-tested harnesses. We still stood behind our products and spent more 85k shipping replacement parts for free to all of our backers. We explain the revocation on our website: https://sakercanine.com/blogs/safety/why-was-the-saker-ascension-harness-revoked-from-cps

Since then, we have put all of our harnesses through the same crash-tests with Calspan. CPS is not the only organization conducting crash-tests for dog harnesses.

All that we want is to educate more dog owners on the risk of travelling with a dog in the car and keeping more dogs safe with our harnesses.

Noté 5 sur 5 étoiles

I personally got a harness…

I personally got a harness post-kickstarter and have found the harness to have no issues. There was an issue with the buckles (I didn’t really experience many problems but knew it was a thing) - they shipped the new buckles and I haven’t had an issue since.
I have a M-L harness with the accession (two parts) which makes it slip-proof which is a major issue with my dog. The bags work a charm and he can now carry his own water/essentials on hikes. The car component just makes me feel more at ease as it’s a lot stronger than other harnesses out there (irrespective of the questions around CPS). The only other option I have is the EZY harness for car safety which rubs under his arms (don’t have this issue with his saker). All round no issues and worth the money to me.

8 août 2023
Avis spontané
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Réponse de Sakercanine

Hi Amy, thank you so much for taking the time to share your feedback about us.

We are indeed the first company to make a dog harness that can withstand 3567 lbs and also works great as a day-to-day or hiking harness.

We are just getting started and rest assured that we stand behind each unit that we sell.

Thanks,
The Säker team

Noté 1 sur 5 étoiles

Be very wary of this company

Be very wary of this company. Firstly there is no direct customer support only an email to reach out to and they get back to you whenever is convenient for them. Second the dimensions for the harness they advertise are not correct I got mine it's really nice but the hole for the neck is way smaller than what is stated on the website. Last but not least these harnesses get dirty very fast and the material makes the dirt stand out. Attempting to refund my order as of 2 days now and still no word back. Looks like I'll have to have the bank contact them.

28 juillet 2023
Avis spontané
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Réponse de Sakercanine

Hi J, thank you for choosing us in the first place. Based on your reviews, it seems like you are unhappy with most companies that you deal with.

That's right, we do not have a direct line to call us as we are a small business and each of us has a lot of roles. However, if you request a call back, I (Chris, the founder) will be happy to call you in the next business day. It seems that your review is for the Ascension harness which was a great harness, but it has been discontinued for about a year now. As a small startup, we keep improving our products based on our customers' feedback. Most customers found the Ascension easy to clean, but our goal is to make your life easy so we are definitely trying to make the next generation of harnesses almost impossible to get dirty.

Noté 1 sur 5 étoiles

DANGEROUS HARNESS & high school project level of maturity

where do i start! Well in May 2022, i fell for the swanky marketing and signed up for the pre launch of the 'premium' all in one dog harness. They stated that you'd not need another dog harness, this one would be repaired it if broke, life time warranty. Crash test and CPS certified. In July 2022 I became a backer on their kick starter.
Skip forward to February 2023 after many delays, the standard size harnesses where starting to be shipped out, On their Fan page people posted videos of faulty buckles, a light touch on a buckles made them come undone which were then deleted by saker admins. Saker sat on this fault and still carried on shipping out the harnesses with faulty buckles. 2 weeks later they finally let backers/customers know with an update, but down played how bad many of the buckles were. They did not pause production or shipping. The prototype buckled had not been replicated when mass producted in China.
They started on re designing the buckle to fix the fault, while still shipping out the buckles on the harnesses. They did not inform the CPS that they had altered the design of the buckles and harness that had passed the original crash testing. CPS were informed of this via a third party not by Saker. The new buckles and harness did not pass. Due to the coverup of the buckles, shipping out faulty buckles and not informing CPS of the redesign, CPS revoked their certification. Please check in with the Centre of Pet Safety to confirm this revoking

20 février 2023
Avis spontané
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Réponse de Sakercanine

Hi Emma, we indeed got revoked from CPS back in May 2023. The harness you got was part of our Kickstarter campaign. By definition, a Kickstarter campaign is an ambitious project that brings a prototype to reality. However, we still stood behind our products and spent more 85k shipping replacement parts for free to all of our backers. Those replacement parts successfully passed the crash-tests with Calspan. We explain the revocation on our website: https://sakercanine.com/blogs/safety/why-was-the-saker-ascension-harness-revoked-from-cps

Since then, we have put all of our harnesses through the same crash-tests with Calspan. CPS is not the only organization conducting crash-tests for dog harnesses.

All that we want is to educate more dog owners on the risk of travelling with a dog in the car and keeping more dogs safe with our harnesses.

If you wish to pick a fight, we recommend you do it with the 15$ seat belts that sell thousands of units each month and pretend to be safe. Not with the company that almost went bankrupt honoring their Kickstarter backers and trying to keep more dogs of the world safe...

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