saltyshreds.com.au Avis 

I returned some shorts for a store credit and after emailing them 3 times chasing it up, I was told that they had already emailed it, 4 times. They said it isn't their fault that I haven't seen the emails and now the credit date has expired. I double checked and no emails were received by me. Never again. This has never happened to me before and I will check reviews online in future.

**Buyers Beware ***** Don't expect any refunds *****
I had placed on order back in Feb ... I kept tracking the order and it would only say " on its way" finally about 10 days ago I contacted Salty Shreds to inquire. They said it's been sitting at a postal stn and you didn't pick it up. It's now being returned to us. I'm like what ????
It never goes to a postal stn Salty Shred orders always come straight to my residence, as that's the address on the shipping order.
So I asked if they changed their shipping provider, they said no. So then i asked if they would be refunding my cc as the order was being returned to them.
THEY SAID NO... that it was my fault i didn't check on the status of my delivery. That's not true. I checked daily on the status with the tracking number they provided to me. They still refused to refund my cc
Watch out for these guys everyone, they're not helpful, they're rude, their customers service is lacking and appalling to say the least. I wish I had looked at 3rd party reviews prior to ordering from Salty Shreds.. I also notice comments about the quality of their clothing.. I had bought a pair of the light green cords 3/4 length .. first wash - the side seam by the pocket came all apart. Rather disappointing.

The kid’s clothes are beautiful, however pretty overpriced for the quality. Colours fade super quickly and the stitching is not great. My son has a fair few outfits from them, but after recent experience we won’t be buying from this brand again. Customer service was disappointing. If you are a woman over 1m75 you might be fine, but any shorter and you will just swim in them. I ordered some pants in size S, when they arrived they were more like size L/XL in my opinion. Nothing for us shorter girls (I am 5’3, but even if I was a bit taller they would have still been waaaay to wide and long). It looks super ridiculous and I sadly won’t have any use for them and will have to gift to someone who is way bigger than me. I guess I am used to shop from brands with very high quality customer service, so was very disappointed to be brushed off with a “sorry, can’t be of help”. The email wasn’t worded very friendly at all, no compensation was offered, not even the option to send back for store credit. Bit of a money grab this brand.. “Buy these overpriced products but then leave us alone if there is an issue”. The designs on the fabric are cute but that’s pretty much it…

I purchased some awesome pants, 3 pair and I adore them. They’re exactly like the pictures and they are awesome quality, I’ve since purchased from them another 4 times and I’ve never been disappointed with the clothes. I love that it’s an Aussie seller too. They just released some new items and I already have an order on the way. Can’t love them enough

Pink and orange playsuit. Too short to the point it rides up your bum and you can't wear it. I'm average height and average torso lengt, and it fitted everywhere else. Not made very well. When I asked fpr refund, they wouldn't allow it, only store credit. I'd already paid over $30 in shipping just to get it in a reasonable time (because they're 'so busy' it takes weeks otherwise) so I wasn't paying to send it back and lose all that money. Not very good customer service, especially when they are expensive. They also fade very quickly after washing and don't look the best (had other clothes from them).

I bought a $99 pair of beach pants from this store and was very disappointed by the poor quality, stitching, fabric and didn’t match description.

I sent the pants back and when I asked for a refund the owner refused and would only give a store credit, which was unsatisfactory because I didn’t want any other low quality products from her store.

She then offered a refund if I would pay a $19.95 “processing fee”.

The owner made it clear she is busy and doesn’t have time to provide customer service because she has to look after her children. I understand we all have busy lives but I found that very unprofessional.

I also reviewed the pants on her site, gave them one star & the review isn’t appearing. It seems that only the good reviews are being accepted.

While all the clothes look super cute online, we received one as a gift for our toddlers 2nd bday. Fit was so awkward, we had a gift receipt and asked to refund even if for store cc. They said bc it was a discounted purchase they would not. I think for gifted items, they could have been more helpful.