Samson Doors (Samson Industrial Doors) Avis 

And they've delivered again, if you want a smooth efficient service for an industrial door, look no further

Good proactive advice from Eddie Diggin with a quality product and professional installation.

We’ve been using Samson for over a year now for our window grilles, and the service has been consistently excellent. Eddie is always responsive to queries and new orders, making the process straightforward and reliable. I would happily recommend Samson

We ordered a garage door with Eddie Diggin, looked after us from start to finish. Easy to deal with, ordering was simple and the finished door looks amazing. Couldn't be happier

The reason for 3 stars is the long delay in delivery. Twice the dispatch was delayed as the company spotted an issue with the product before dispatch and once I returned the door as it was bent. So ordered in May, installed in September.

Otherwise a good experience, good communication with Mia and others from the company.

I started off ordering a large internal concertina door for my french windows, then followed up over the last few months with security bars for three large windows. Nicely made, easy for my fitter to install. Very robust. I feel nice and safe! Young lady Mia has been very helpful every time. Nice reliable company.

I bought an electric rollable garage door - it was faulty upon arrival. The door would not open / close using the electrics as the motor was faulty - so the open way to open / close was using the manual crank (very slow). I attempted to resolve the issue directly with Samson but they were unable / not willing to do so - I was pointed in the direction of the manufacturer who also offered no help. In the end, I had to hire a 3rd party garage specialist who confirmed the motor issue, we ordered a new one (not from Samsung) and it's finally working 5 months later.

We paid £180 for a site survey for roller shutters. Following the survey, we received a quotation which we were happy with. Before placing the order, we checked with our window supplier and confirmed there would be no window cill. We passed this information on to Samson, as it affected which shutter configuration would be required.

During the site survey, we were told the shutters could be configured either to the window cill or to the floor. At no point during the survey, or when the original quotation was issued, were we told that the floor configuration would increase the price by over £600.

After confirming there would be no window cill, Samson issued a revised quotation that was over £600 higher than the original. We felt this significant price difference should have been explained during the site survey, allowing us to make an informed decision before proceeding.

We subsequently obtained quotations from alternative suppliers, all of which were considerably cheaper.

We raised our concerns and asked whether the £180 survey fee could be refunded as a gesture of goodwill, given that the pricing implications had not been made clear during the survey. Unfortunately, customer service was unwilling to reconsider their position or offer any goodwill, simply stating that the survey fee was non-refundable.

In the end, we decided to take our business elsewhere. For us, the purpose of paying for a professional site survey was to establish the correct specification and cost upfront. Unfortunately, that wasn't our experience.

We needed a large industrial door and chose Samson Doors over several other suppliers primarily because of their responsiveness and speed of communication. Eddie was very accommodating throughout the process, providing multiple options and detailed quotations to help us make an informed decision.

We ultimately selected a Hörmann door, but the journey to finalizing the specification was quite lengthy. One challenge was that Samson Doors do not conduct site surveys before quoting, instead relying on customers to interpret schematic drawings and technical data sheets. While Eddie was always willing to answer questions, he was not always able to provide technical answers directly and often had to consult the manufacturer. As a result, there was a considerable amount of back-and-forth communication that, in my opinion, could have been reduced with an earlier site visit from a technical engineer.

That said, once we placed the order and paid the deposit, an engineer visited the site to carry out a survey. This was reassuring, as it was the first opportunity to discuss the project in detail with someone who had strong technical knowledge of the product and installation requirements for our specific setting.

The door was delivered within the agreed timeframe and shipped directly to us. While everything arrived successfully, I was somewhat surprised that there was no Samson representative present to inspect the delivery and confirm that the product had arrived in perfect condition.

The installation itself went smoothly. The fitters completed the work in three days, and the finished door looks excellent. There were a couple of scratches that needed attention, and although these were ultimately resolved, it took three separate visits and a fair amount of patience to get everything fully sorted.

Overall, we are happy with the quality of the product and the final result. However, the customer journey was somewhat inconsistent, with several areas where communication and process could be improved. I would recommend Samson Doors, but prospective customers should be aware that the process may require patience and persistence before everything comes together.

I used Samson doors to support the project I have been managing. Due to the timeframe from tender to receiving the order to proceed with the package works, the main point of contact had left the business. Dija took over our package and quotation. From the outset Dija made contact with myself, her passion for the business and welling to assist was outstanding. Dija was always happy to help and assist even if she was not aware of the answer she would find out from the relevant parties and inform me. The services received and provided outstanding service throughout. Great service and would highly recommend

Paul came and sorted our door that was catching. Done quickly and efficiently with no impact to our business. He was very knowledgeable and explained the work he carried out. Would recommend, 5 stars.

This is the second time I’ve used this company. From initial enquiry to completion they are absolutely first class. The survey was meticulously completed with every option carefully explained. The installation team were fabulous.. fed with bacon baguettes.. which kept them happy.. a perfect job completed with pride and perfection.
Highly recommend.

Eddie digging from samson doors was amazing... nothing was too much trouble.... pointed me to the right roller shutter door....(mine was extra wide)
Just makes the garage stand out from others
To say I'm made up is a understatement 😁😁😁

We work on various projects and use Samson Doors for the Roller shutters when required. Our projects always have tight deadlines. When speaking with Eddie Diggin to get these orders placed he is always responsive and helpful in getting answers to any queries and getting the orders processed. This is incredibly important for us.

It was a strange install as the door was a security feature on a Mezzanine but they did a survey visit, understood what we were looking for and the whole process was seamless. The door looks great and does exactly what we wanted. very happy.

I received a great service from the team at Samson Doors. After I made a mistake with my on-line order and got the wrong door delivered Eddie went the extra mile to sort things out for me. A very good company that I would have no problem recommending to family and friends

Eddie was very quick and extremely polite and helpful during a warranty claim process for me. I felt valued as a customer and I believe they take their reputation and service seriously.
Would highly recommend.
Eddie did the service justice too.

I can not thank Eddie Diggin (Sales Manager) enough for all his help.
After moving in to a commercial property that had an existing shutter but the previous owner had removed part of the track in order to cause us issues opening the shutter to the premises an act of malice. We tried lots of companies to source a replacement track that would match the one in place. Without any product name or serial number this was proving an issue and it looked as if we would have to replace the whole gate and track to enable our business to be secure. Eddie after initially informing us the track was an older model and would probably not be able to be found. He contacted me a week later to tell me he had found the part, at a fraction of the cost of a new complete shutter. It was delivered and fitted perfect. We now have a fully functioning gate and the business is now fully secure.
An outstanding effort on the part of Samson doors. Who went above and beyond to ensure customer satisfaction.
Great Job Eddie

I recently had the pleasure of working with Samson Doors (Samson Industrial Doors) for the installation of a security grille at my property, and I couldn't be more impressed with their service. From start to finish, the entire experience was seamless and professional.

The security grille they supplied was of exceptional quality, offering both strength and reliability. It's clear that they use top-grade materials, and the craftsmanship is evident in every detail. Not only does it provide the security I need, but it also looks great, blending seamlessly with the design of my property.

What truly stood out, however, was their customer care. The team at Samson Doors went above and beyond to ensure I was fully satisfied. From the initial consultation to the installation, they were attentive, friendly, and responsive. They took the time to answer all my questions and made sure I was comfortable with every decision along the way.

If you're looking for high-quality security products and outstanding customer service, I highly recommend Samson Doors. They exceeded all expectations, and I will certainly turn to them again for any future needs.

Very happy with the service and the quality of the door, Michaela Preston helped immensely right through the process.
The only issue I had was the factory rolled the door up with the bottom on the outside and this meant the door had to be unrolled and rolled up the right way in order to install it but apart from that am really happy.
the next customer who would like a new roller door I will be recommending Samson doors.