sandbanksco.com Avis 

ABSOLUTELY AWFUL CUSTOMER SERVICE- RETURNED A CO-ORD RECEIVED AN EMAIL FROM THEM CONFIRMING THAT THEY HAVE RECEIVED MY RETURN THEY ARE NOW REFUSING MY REFUND OF OVER £200 BECAUSE I CANNOT SEND THEM THE RECEIPT OF POSTAGE WHICH I BINNED WHEN THEY CONFIRMED THEY HAD RECEIVED IT!!
IT MAKES NO SENSE AND THEY ARE ABSOLUTE CON ATRTISTS I WILL NEVER ORDER FROM THIS 'LUXURY BRAND' AGAIN
SO AWFUL

please do not use this company the customer service is awful i have paid£155 for shirt never received and refused a refund
they are thieves should not be aloud to get away with what they do

I am extremely disappointed with Sandbanks Client Care (order #117553).
I returned my items via DPD (tracking number: 669829168), and the official tracking data confirms the parcel was successfully delivered to their facility.

Due to a genuine technical issue (thermal paper fading on the printer), my first receipt printout was faint. Instead of verifying the actual tracking number with DPD, support agent Emily accused me of tampering. When I went back, obtained a clean duplicate receipt, and provided videos, they absurdly claimed the document was made by "AI" and now falsely claim the return was never received at their warehouse.
They are ignoring the official DPD delivery proof and keeping my money.
Be very careful shopping here if you value your consumer rights. I am escalating this formal complaint to Trading Standards

Sandbanks fast returns 🤔 don’t make me laugh!! I’ve been waiting 10 days for a refund after I sent item back!! Pathetic customer service.I would recommend buying from a third party rather than direct!!

Customer service hahaha don’t make me laugh. This company are a joke, been waiting over 6 weeks now for an item returned for a smaller size. When i finally got to speak to customer services!!!!!!! I was told item is out for delivery. I contacted delivery company & they told me no such consignment number is on their books. Still trying to ring customer service, waste of time no one answers just voicemail 🤬

Purchased a jacket advertised as waterproof. It’s not ! I went out in the rain in it and within minutes my shoulders and arms were wet. Went straight back home and by the time I got through my front door I was soaking. It took two days for the jacket to dry out. Really disgusted with Sandbanks. I won’t purchase anything from them again !

Very poor quality the top had multiple pulls in it and loose threading. When returned for inspection that deemed it to be acceptable quality which pretty much says it all would never use again it’s SHEIN quality stuff.

My sons £650 coat was sent for repair 1st December 2025 by sandbanks after the sleeve was damaged when my 15 year old son was knocked off his bike. Was advised (even tho the coat was immaculate only 6 months old) it was not covered under warranty as it was accidental damage- police involved I had all sorts of evidence it was stressful enough dealing with the road traffic accident but no zero sympathy from sandbanks over it).
I have rang customer care numerous times chasing this coat repair, was told the item was in its way back to me in the post from Europe 15th January. Still no sign of this cost (2.5 months later) so rang again last week and was told this information I had received about my coat was wrong and that it is still in Europe waiting to be posted back?
I received an apology from Hollie in the shop who has been lovely helping me, I appreciate it is not the ladies in the shops fault but she assured me I would be contacted by a director to take the issue further.
One week on and no contact from any manager or director.
I have no choice but to assume my coat has been lost in transit. There is no tracking details available for this coat, I feel like I’ve been misinformed by the company.
The communication over this matter has been poor. We are heading into the spring now, if I had of been told of the 2.5 month delay for the repair to the coat to be fixed which then has been clearly lost in the post with no tracking details availible I would have dealt with this myself with a local repairs company.
Sandbanks please do not offer a repairs service to your customers which is non existent.
I’m now £650 out of pocket and have a very disappointed son.

I have purchased items from sandbanks before without issue. However, my latest purchase and the customer care, or lack of, has left a little to be desired.
I purchased 2 items, 1 was too small and the other not to my taste. I therefore exchanged for a different size and ordered a different item to replace the other, they arrived no problem.
However, the replacement item was faulty. I followed the returns process and they accepted to exchange the item. This was all back in December and I am now still waiting. The customer care phoneline, never gets answered. I have been in email correspondence with Naomi and after admitting they are going to have to investigate where my returned faulty item is, I am currently over a week with radio silence, with still no item and out of pocket for over £200. Thank goodness it wasn’t one of the more expensive items like a coat, as I have seen one of the reviews saying they didn’t get their money back.
Really disappointing from this company as the quality of the products has always been good and with such a high profile owner, you’d think they’d have a reputation to uphold.

I have to agree with previous reviews customer service is nonexistent regarding returns I’d advise everyone if you purchase any sandbanks clothing buy it from a third party to receive a higher level of customer service and not having to pay for returns £4.99 you’ve been warned

Appalling customer service. Been waiting for a refund well past the 10 working days stated in their returns policy. Rang them this morning only to be told that my refund is been processed (today!) and it could take up another 10 working days. They blamed my bank!

Never buying from them again, advise you stay away from them too!

Awful customer service. Trying to return a faulty item and they have been delaying approval and the last day for return is tomorrow. Thisnhas happened on more than 1 occassion trying to return items. Avoid

Clothing is not true to size, the small ordered for my daughter swamped her. The large ordered for myself I couldn’t get it over my arms (I’m a size 12/14 anywhere else.
The returns process doesn’t work, i retuned both coats one for exchange, one for refund.

Stated 3 working days max to process return, 5 working days later received confirmation of coats being refunded

I emailed customer services to advise I wanted an exchange on one of the coats, this was ignored and advised refund would be up to 10 days

I called customer services to ask for an exchange rather than a refund as requested, promised a call back by cop, no call back

I tried the following day to get through to customer services 5 times, couldn’t get through

I emailed customer services again explaining my frustrations, all I received was an email to confirm my refund has been processed

My refund has been processed now, however, Jamie Redknapp won’t be getting another penny from me and I certainly won’t be recommending the brand.

From ordering to delivery the process was simple and easy. I ordered a short sleeve polo for my husband, I wanted a quality product and that's exactly what I received. Great material and perfect fit, yes it's a little more expensive than I would normally pay - but you get what you pay for and my husband was thrilled with the item.

Bought a £750 coat, which I returned. I provided proof of postage AND received a confirmation email from their warehouse saying theyd received the order. Even after all of this they still won’t refund me.

I will never ever buy anything from them again, and I strongly advise you to stay well clear of this awful company.