Sandbanksstyle Avis 

I bought an inflatable Kayak last year, the optimal to be exact. The kayak comes with a 5 year warranty apparently but my seat broke this summer, but I’m told that part is only covered for one year! One month out of warranty, I was offered discount on a new one but… no thanks. I’ll get a better quality one and learn from my mistakes. It’s a pity one poor act of customer service and a product not fit for purpose has tarnished what could be a great product and company.

A pleasure to deal with. Ordered replacement valves over the phone which were sent very promptly (& at less then half the price advertised on Amazon.) Bought replacement seats in store as well, served by Jason(?), who was very knowledgeable. The kayak itself has worn well over 5+ years - though it hasn't been used a great deal. Overall v pleased with Sandbanks Style.

What a fantastic place to buy a paddle board.
I had a problem with mine and they replaced it with an upgrade without hesitation. Their service was second to none , being so helpful and extremely friendly and dealing with us promptly. They have great boards all very well made in various colours and designs.
I would highly recommend!

Went down here after buying at another store and finding the SUP just unusable.

Rang first got a really good feeling, so travelled down, really helpful guy, patient and polite, bought paddle board and, as he said vastly superior to the £200 ones, the whole family could stand instantly, also offered a no quibble 14 day return.

Also got a sea kayak from them and again true to word, we used it today and it’s solid, really stable and so easy to use.

Thank you to sandbanks style for all the help

Once again Sandbanks Style has blown me away with their 5* customer service.. You see most companies are great when you first buy something, but THIS is where Sandbanks Style blow every other paddleboard & Kayaking company out of the water. I bought my board last year, it had a 7 year warranty with it.
I took my board on holiday with me to Greece. While using it, a tiny screw on the clip that fixes the 2 parts of the paddle together disappeared when I fell in the sea.. The clip became loose & and slid down the paddle shaft. I didnt realise until I saw the paddle shaft was splitting. I messaged Sandbanks to see if the paddle was repairable & expected to pay for this. They immediately said no not repairable but when are you in so we can send you a new paddle. What a truly 5* service!
They are a family owned UK company based in Dorset. The quality of their boards etc. is superb but their customer service is outstanding!

Went to the shop to view inflatable kayaks, even though they where in the process of moving into new premises, they made us feel welcome, answered all questions thoroughly and did everything they could to help us make the right choice, very knowledgable as they use their own products.
Came away extremely happy with our new kayak.
Highly recommend.

Incredible customer service. I emailed with a question on a Sunday of a bank holiday weekend, not expecting a reply till Tuesday. Within an hour I had an extremely thorough response. This made my decision. I bought a 2 seater, space for me, my two frenchies and my stepdaughter.

I’ve had a thinner material blow up Kayak for about 8 years that’s held together now with gorilla tape. So it was time for a new one and a serious upgrade.

The kayak arrived quicker than delivery times said. We were so excited. I took it out that Saturday to try it out and make sure I was comfortable before adding children and dogs! I pumped it up and was laughing as measurements aren’t my forte… it was longer than my car and it is so well made. Luckily my husband had come too and we carried the kayak and his paddleboard to the lake.

It was windy so as it was just me in it I quickly realised I needed to sit at the front to stabilise the wind. It’s fast for an inflatable and really stable. Exactly what I wanted. Turning is slower as it’s long. I can’t wait to take it out regularly. I’ve bought some fold up wheels for it just incase I go by myself. I’m lazy and use the car pump otherwise the back pack is amazing, has wheels, is sturdy but it’s so big compared to me id probably wheel it rather than walk it.

The backpack case is so smart my dogs thought we were going on holiday and one cried for an hour whilst we were out. My friend who was dog sitting told us which she never does. The bag really looks like a good quality soft suitcase. My dog will tell you she was fooled.

Sandbanks say you can contact them at any time to help with your kayak.

The quality of the kayak, speed of delivery and incredible customer service was all extremely impressed. I don’t think I’ve ever experienced service like it. I’d highly recommend Sandbanks Style.

Once more a brilliant service.
I purchased 2 SUP boards and recently used them while away on holiday in Cornwall. I was so pleased with them I decided to leave them with my Parents and buy another 2 for nearer home.
Ordered them on a tuesday morning and they arrived wednesday breakfast time.
Brilliant service.
Thanks Sandbanks Style. My recommendation from now on when asked about the boards.

I bought an all-rounder SUP about 2 years ago from Sandbanks Style after doing a lot of market research and reading all the rave reviews online from SUP related magazines and articles. I was quite satisfied with the designs and the customer service as well as the price, considering their popularity and the product I initially received. However, I have barely used the SUP in the span of 2 years, probably no more than 20 times and I already had issues with the quality of the product. First the glue around the seat was worn off and I had to return it to have it repaired and I was glad that happened only the first few times I used it the first year after I bought it and it was covered by the warranty. Today, 2 years after I bought it and having used it no more than 20 times like I mentioned before the paddle itself broke out of nowhere. I contacted the company and got a swift response telling me the warranty period was over and they kindly offered me new discounted paddle options. However that was not the outcome I expected as the paddle clearly broke due to defective materials as it was barely used. It's highly unlikely but I started to even suspect that I received a secondhand product rather than a brand new one after this performance, even accidentally. I haven't decided yet if I want to buy a new paddle from them again but most likely not. Finally I just want to mention that included in the SUP package I bought were the pump which has been ok so far, and a travel bag. Unfortunately I also have to say that the bag itself was of low quality and got torn off almost immediately even though I only moved it a few times, in the end I had to buy a new bag from them which apparently came with a different denim material which I assume is stronger (it does look and feel better), albeit I had to pay anew for it (again at a discounted price after contacting them). I used to be extremely happy at the beginning and all my friends got jealous by my SUP both from a design and a build perspective but after only 2 years of barely using it I'm utterly disappointed and dissatisfied with their product so I'm afraid I can't recommend it to anyone amymore.