Wavesupboards Avis 1 429

Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away.
Having received the kayak, I am impressed how good the build quality is and how stable it was in the waves in Torbay for my first day. Absolutely love this kayak.

Although it took longer than original estimate - the kayak arrived and my son loves it!!

Great products, I now have 2 Wave SUPs. Highly recommend them.
I had a query with my latest order and filled in the contact page on the website. Esther got back to me in about an hour with the answer. Great customer support. Many thanks.

I recently bought a Wave Tourer 3.0. The product is great. Well made, great graphics and nice to paddle. The Customer Support has been excellent. Both David and Sophie have been very responsive and helpful.

Had a question regarding dispatch of my Kayak, received a swift efficient answer from Esther. Thanks very much.

Great product, quick and easy process.

Bought a hopper for taking on holiday. Great fun for the kids, packs down small and only a couple of kg. Tom in customer support was really helpful with answering questions.

Shout out to Esther at Wave for making my purchase of the Recon 3.0 SUP much easier today! I wished you guys would deliver directly to Cyprus, nevertheless I managed to find some willing forwarders. I will leave a review once I make my first paddle!

Customer service has been exceptional with constant updates to the progress of my order (Special mention should go to Antria for help and advice). As a first time purchaser of an inflatable kayak all email enquiries were responded to immediately offering advice and guidance.

Although I've just received the kayak and not had the opportunity to use it, I've been very impressed with the design and quality of the product. Very simple and straightforward to inflate as is the positioning of the seats and footrests. Deflation of the kayak is also very simple with the advantage of the supplied pump being able to operate in reverse to draw all the air out, making it simple to fold and package into the supplied holdall. This is large enough to store not only the kayak but also the paddles, pump, seats and foot rests too. Additionally, it's fitted with should straps and waist band for carrying.

Overall the is a well designed, great looking product that's backed up with excellent customer service.

I cannot recommend Wave highly enough! I recently ordered the Trailblazer 3.0, but realized after the fact that I had mistakenly selected the Blue version instead of the Camo.

I reached out to the team and had the pleasure of speaking with Henry and Antria, both of whom provided 10/10 customer care. Not only were they incredibly polite and professional, but they went above and beyond to fix my mistake. They arranged for a courier to collect the Blue unit covering the entire cost themselves and then shipped out the correct Camo model before the original had even arrived back at their warehouse.

The level of trust and proactive communication was fantastic. It’s rare to find a company that prioritises their customers to this extent.

I will be using again!

The customer service at Wave was very good - I interacted with many advisors (Esther, Milly, Henry and Sophie) pre-purchase (deciding which Kayak to chose) and post-purchase to resolve quieries, and they always replied in good time and were very helpful.
I ordered the 3 person Trailblazer Kayak and it seems to be made of high quality material and looks great 👍🏻. We still need to try it out in the water. There was an issue where the product was a bit different to what was online (one skeg instead of two) but I believe that was an admin error and the team helped resolve queries about this.

I ordered a kayak from Wave and when it arrived there was a fin missing. I contacted Wave and they got straight back to me, after I gave them my order number Sophie was able to get the fin sent out to me, it arrived next day and she sent me a waterproof phone case aswell.
Absolutely great customer service, will definitely be ordering from them again!

Had my new paddleboard come through but noticed the repair kit was missing the glue it mentions was included. I emailed customer support and straight away David got back to me and helped source a new one. Very happy with the speed and service and overall great paddleboard.

Firstly - their customer service is amazing. Even on an Easter bank holiday, Antria was super responsive and helpful.

Second - delivery - I was stunned that the delivery came the next day!

I've yet to try out the Romer - I'll update once I'm on the water, but having unpacked and checked the product, it looks great and I don't anticipate any problems.

Updated review as the wave team were great at resolving our issue, new board was sent out almost immediately and arrived the next day, and after using it yesterday seems to be great. Really stable and glides through the water effortlessly. Would be a 5 star review if we did not have the initial issues, and also the fin box design still needs some work in my opinion, as any sand or grit that gets into it makes it incredibly difficult to get the fins out.

I had a query about what model might best suit my needs and got a very prompt and comprehensive response

Absolutely fantastic customer service from Sophie! She was so helpful and went above and beyond with my order which needed tweaking. Thanks so much and I’ll be recommending to friends and family!

I would strongly advise others to think twice before ordering from this company.

I placed an order on 5th February 2026 (Order WAVESUP41152) for a Cruiser 3.0 SUP inflatable paddleboard, which was intended as a birthday present for 10th March. At the time of purchase, the item was advertised as a pre-order with expected dispatch w/c 9th March and next day delivery.

Unfortunately, this timeframe was not met.

After multiple follow-ups, I received inconsistent updates and no clear dispatch confirmation or tracking information. Despite being told the item would be sent, no evidence of dispatch was ever provided.

On 26th March (today) - nearly 50 days after placing the order - I was then informed that the stock is now expected to arrive w/c 13th April, meaning a further delay of several weeks. This is a significant change from the original expectation and was only communicated after I repeatedly chased for updates.

I have now cancelled my order and requested a full refund.

While I understand that delays can happen, the main issue here is the lack of transparency, shifting timelines, and failure to provide clear or accurate information. Customers should not have to chase repeatedly or be given multiple different expectations.

Following my cancellation request, I was offered a 10% partial refund and a complimentary waterproof phone case as a goodwill gesture if I chose to continue waiting. Given the length of the delay and the uncertainty around delivery, this was not a suitable resolution. I have now cancelled my order and am currently awaiting the refund, which I expect to be processed within 14 days in line with UK consumer law.

Overall, this experience has been frustrating and disappointing, particularly as the item was purchased for a specific occasion.

Update (26th March): After requesting a refund twice today following nearly 50 days of delays and broken promises, the company has still not confirmed the refund in writing. I have now been forced to initiate a formal Chargeback/Dispute with my bank to recover my £152. Highly disappointed in the lack of transparency and stalling tactics.

3 in 1 Changing robe size Medium, Ecru-
Love love this coat, been 5’9” the coat is a perfect length for me, I ordered a Medium and it’s great for my size 14.