SANS MATIN Avis 

I have four pairs of San Martins. They are of exceptional quality and lovely designs. I have plantar faciitis, so comfort is everything, so I choose the wedge trainers for this reason. I can walk miles in them and I always get compliments. Do buy the protector kit so you can keep them looking great for longer

Exceptional customer service and integrity
I want to commend Sans Matin for how professionally and empathetically they handled an issue we experienced with a pair of shoes purchased for my wife. Unfortunately, a manufacturing defect caused a heel failure that resulted in an injury and discomfort while travelling — obviously not the experience anyone wants.
From the moment I contacted customer service, the response was prompt, transparent, and genuinely caring. Tsholo from the Customer Relations team provided a clear explanation, took full responsibility, and offered a thoughtful solution rather than hiding behind policy. We were given the option of a full refund, but Sans Matin instead proposed sending a brand-new pair made by their new Portuguese manufacturers, along with a £50 gift voucher as a goodwill gesture.
The communication throughout was excellent, the apology felt sincere, and the company clearly stands behind both its products and its customers. It’s refreshing to deal with a brand that values long-term trust over short-term transactions.
Mistakes can happen with any product, but how a company responds is what really matters — and Sans Matin handled this exceptionally well. We’re very happy with the outcome and wouldn’t hesitate to recommend them based on their customer service alone.

5 stars! SANS MATIN did an excellent job empowering their team to make the right call very quickly, when a discount wasn't applied, likely due to my error. I very much appreciate it.

The sneakers are stylish, beautifully made, and of excellent quality. I receive compliments all the time ~ with many asking “who makes those?” I wore them ALL day long at a convention and they felt terrific. Highly recommend.

The shoes are fantastic! Great looking, great quality and they do feel like you’re walking on clouds! Also, very true to size. Highly recommend! I sent an email to inquire about their arrival date and forgotten they were on back order. Tsholo, from customer service responded promptly in a very kind email. Great small business with a great product!

Want to complete a return and exchange. They send a label to print rather than a QR code so you have to have a printer. Then normal post office won’t take return as when they scan the label it is not for home shopping returns! Contacted Sans Matin- AI email responses and still waiting to make my return a week later as problem not solved. No communication and no telephone contact details. Poor experience.

Great first experience. I bought some shoes for my wife (typically not in the black friday sale). I was having issues inputting the new customer code (had an error).

Tsholo from their support team was super helpful and had it rectified really quickly. Shoe's were delivered next day too, which was much faster than expected.

I can't comment on the shoes themselves other than they look great and i'm sure she'll love them. Thanks :)

Love the San Matin brand - their customer service team is great to liaise with and they provide fantastic trainers. Love them and would recommend them to others.

Exceptional customer service and high quality shoes. I recommend to all my friends and family.

I ordered some Apollo trainers that were faulty so I contacted the customer service team. They quickly organised a replacement (without any ifs and buts) and they arrived today. Very happy with the service and the new shoes!

I was looking for a pair of smart, stylish, yet timeless trainers with a little sprinkle of "Je ne sais quoi"... After much browsing I landed on SANS MATIN and immediately liked the look of their household "Olympus" as well as the easy to navigate website and thankfully great but not overcrowded product range.
Anyway, I took the leap and a not long after, "Voila!", my new shoes were delivered, and carefully packaged in what I can only qualify as sleek (and eco friendly - bonus points here!) materials.
THE Olympus were unwrapped and looked even better than they already did on the website (which in my experience is a rare occurrence!).
I wore these throughout the summer and wow! - these are very comfortable too - more bonus points!!!
Having noticed early on what I thought was a small defect, I contacted SANS MATIN and to save all the detail, this is close to the best customer service experience I have seen in my life - defect reported with photo evidence and once recognised this would have been a genuine manufacturing hiccup, I was offered a new replacement pair.
Now, I'm not one for looking for freebies and will be buying more shoes from SANS MATIN for all the good reasons listed above.
Keeping an eye on their website for new additions to their (an my own) collection!
Finally, a big thank you to Tsholo for providing the best Customer Service experience you could hope for!

Had the best customer service experience recently. I reached out about a small squeaking issue with my Sans Matin Gaia platforms not expecting anything just some tricks or fixes they know of. The Gaia shoes are SO comfortable and I’ve had no issues the past few months after wearing them for months and the squeaking noise just randomly started (did not step on anything sticky). Tsholo went above and beyond and provided solutions and when those didn’t work sent me a new pair. The shoes are comfortable and the customer service experience has been even better, making me a customer for life!

I love these shoes , which are very good quality and look very stylish. I wear 2 styles and I have one style in 2 colours , which look great with different outfits. All styles wear well and I recently bought a replacement after 5 years of regular wear during the summer and spring months . Price is good for quality and if you like this style then I would definitely recommend.

I bought a pair of these dressy trainers as I have fallen arches and plantar fasciitis so regularly footwear is a definite no no for me. I know these are a considered purchase but trust me when I tell you that they are the most comfortable footwear I possess. I have already got these in beige, ink navy and waiting on the grey and pale blue ones to come. Just a word of advice if you are a standard foot width I would suggest going down a half size. I normally wear a 42 but they were too big but it was no problem to return them for the next size down. You will not be disappointed in these trainers I would highly recommend especially if you have any foot issues.

Wore these almost every day during a 3 week visit to Europe and loved them. Great support and super comfortable. Highly recommend.

Over the last 2-3 years I have purchased these in three different colours, the latest being the sand coloured Eduardo. They clean up and wear really well. Lovely soft and comfy and go well with dresses as well as trousers and jeans. Ideally I’d love it if they did half sizes too!

I love these trainers, I now have three pairs! They are incredibly comfortable and stylish. I get so many compliments when I wear them. I am usually a 38 but size down to a 37. Sans Matin’s customer service is second to none, amazingly helpful

Cannot praise San Matin’s Customer Care highly enough. Despite having purchased my trainers in the January sale, I had saved them for my holidays in early summer. It was only then that I noticed a problem with one of the tongues which wouldn’t stay central.
As a result, despite still being extremely comfortable, I wasn’t wearing them much as they looked odd. I didn’t contact San Matin until September and they immediately arranged for a replacement pair to be sent. I’d say they deserve 10* ……

I recently ordered a pair of shoes from Sans Matin and, while my first pair unfortunately had a small defect, the way the team handled it completely won me over as a customer.

Their customer service was outstanding — Tsholo was quick to respond, kind, and went above and beyond to resolve the issue. They arranged a replacement pair straight away, kept me updated throughout the process, and made the whole experience stress-free.

It’s rare to come across this level of care and professionalism, especially from a small business. The shoes themselves are stylish, comfortable, and clearly made with quality in mind. I’ll definitely be coming back for future purchases and recommending Sans Matin to friends and family.

The customer service is outstanding. I have never worked with an internet purchase and received such a quick and helpful response ever! Not to mention - excellent products as well.