I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Voir plus
L'entreprise a répondu
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Voir plus
L'entreprise a répondu
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Coordonnées de contact
14726 RAMONA AVE NUM E9, 91710, CHINO, Etats-Unis
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Excellent
177 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kept dry in the rain
Ponchos delivered as scheduled. Great quality, beautifully designed, and accurately depicted on the website. Seller was most helpful in responding to my question about sizing. Kids loved them.
9 février 2026
Réponse de SaphiRose
Thanks for your lovely words! We're so happy to hear that the ponchos arrived on time and that you're pleased with the quality and design. It’s wonderful that the kids love them. We appreciate your support!
The poncho is well made
The poncho is well made, comes with a handy pouch and was delivered quickly.
12 janvier 2026
Réponse de SaphiRose
Thank you for lovely feedback! We're glad to know that you were satisfied with our delivery service and packaging. We appreciate your support!
Update: Great customer service…
Not completely waterproof and the color is very red not burgundy at all.
Update: happy to report that SaphiRose has made it right. Customer service responded almost immediately and offered a refund including pre-paid shipping label.
9 janvier 2026
Réponse de SaphiRose
Dear Ellen,
We’re sorry to hear that the product did not meet your expectations regarding its water resistance and color. We understand you were expecting a burgundy shade and a higher level of waterproofing, and we apologize for any disappointment caused.
Our goal is to resolve this to your satisfaction, and our team has emailed you with more details. Then we can feed back to the relevant department and try our best to optimize our products.
We look forward to hearing from you.
Sincerely,
What was needed - needs longer sleeves
It's a good size and seems like it will fit over a backpack. I only wish the sleeves actually went down to the wrist. It has a thumb loop or some kind of loop, but it doesn't reach the hands. Also may be handy to give a folding guide to be able to fit it back into the pouch it comes with
30 décembre 2025
Réponse de SaphiRose
Dear customer,
Thank you for taking the time to share your detailed and helpful feedback. We sincerely appreciate it.
We are pleased to hear that the sizing and the backpack-compatible fit are working well for you. Regarding your point about the sleeve length, we apologize for any disappointment. Our design intent was to create a sleeve that provides secure coverage while offering versatility, but we understand that for a precise fit, longer sleeves may be necessary for some customers.
We will formally document your comment regarding sleeve length and share it with our product development team for consideration in future designs.
Furthermore, your excellent suggestion about including a folding guide to repack the item into its pouch is greatly appreciated. This is a valuable insight that can significantly improve the customer experience. We are already looking into creating a simple visual guide (like a quick diagram) for future inclusions with the product.
Your input is crucial in helping us improve. If you have any further questions or need assistance, please do not hesitate to contact our customer support team directly.
Best regards,
Quick delivery Well packaged
14 décembre 2025
Réponse de SaphiRose
Thank you for your feedback! We're glad you were pleased with the quick delivery and packaging. We look forward to serving you again.
I'm just a real person lookin' for a…
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fake, especially on sites that I'm not familiar with. However, I'm super pleased with the coat, the shipping process was smooth and quick, and now I can walk shelter dogs without getting completely soaked. I like the pockets, too!
7 novembre 2025
Réponse de SaphiRose
Hey there! Thanks so much for taking the time to share this. We're so happy to hear you love the coat and that it's keeping you dry on your walks with the shelter dogs—that's absolutely wonderful! We really appreciate you giving us a try. Stay dry out there! 😊
Returning items a little tricky.
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website. I expected to hear back within 24 hours as written on their website but they didn’t seem to be receiving my emails. Once they saw my review, they were extremely quick to respond and made sure that I had the information I needed to return the poncho. Thanks for following up Saphirose! I’ll add another star once I receive the refund.
11 octobre 2025
Réponse de SaphiRose
Thank you for bringing this to our attention, and please accept our sincerest apologies for the significant delay and frustration you have experienced. This is not the standard of service we aim to provide.
Upon seeing your post, we immediately checked our records for emails sent to info@saphirose.com and, unfortunately, could not locate your previous messages. We are concerned they may not have come through to us.
We are truly sorry that the poncho was not what you wanted. To resolve this, our customer service team has sent a direct email to the address associated with your order. We have also taken steps to double-check our email system.
We would genuinely appreciate the opportunity to make this right. Our 30-day return/exchange policy remains in effect, and we are eager to help. Could you please check your inbox (and your spam/junk folder) for our email and reply at your earliest convenience?
We are looking forward to hearing from you and resolving this to your satisfaction.
Sincerely,
Size chart is accurate
29 octobre 2025
Réponse de SaphiRose
Thank you for taking the time to leave a comment! We're so happy to know the size chart was helpful and accurate. We appreciate your support!
Sizes are not accurate
Sizes are not accurate. I bought a large for my son and he barely zip it up. The large fits a size 7/8 which isn't an accurate size for Large.
2 novembre 2025
Réponse de SaphiRose
Dear Ashley,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that the Large size you purchased for your son did not fit as expected. We sincerely apologize for the inconvenience this has caused.
Your comments on sizing are incredibly valuable, and we will pass them along to our product team for review. We want to ensure our sizing information is as accurate as possible for all our customers.
We offer a 30-day return and exchange policy, and we would be happy to help you get a better-fitting size. Our customer service team has already sent you an email with instructions for processing an exchange. You can reply to that email to get started.
Thank you for your understanding and support. We look forward to resolving this for you quickly.
Best regards,
The shipping time was short
23 octobre 2025
Réponse de SaphiRose
Wonderful! We're happy you received it so fast.
Réponse de SaphiRose
So glad you love it! Thanks for letting us know.
long and waterproof
13 octobre 2025
Réponse de SaphiRose
We appreciate your gracious compliments. We value your support.
Quick processing and shipping
Quick processing and shipping. Easy to complete everything! Product arrived as expected and everything was really nice.
1 octobre 2025
Réponse de SaphiRose
Thank you for your feedback. We're delighted that you were pleased with our service and product. We appreciate your business and look forward to serving you again in the future.
Excellent Service!
Thus company excels in -
1. Great Products
2. Exceptional Customer Service
1 septembre 2025
Réponse de SaphiRose
Thank you so much! We're thrilled you feel that way. Your support means the world to us
Réponse de SaphiRose
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of your rain ponchos and that they arrived quickly. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your feedback.
We hope to serve you again in the future. Stay dry and safe!
By mistake I ordered two ponchos
By mistake I ordered two ponchos. Immediately I tried to call multiple times to cancel the second order. However no one ever answered the phone and your system would not let me leave a callback number.
2 septembre 2025
Réponse de SaphiRose
We sincerely apologize for the inconvenience you experienced. We are very sorry that you were unable to reach us when you tried to cancel the duplicate order. We will thoroughly investigate whether this was due to staff oversight or an issue with our phone system, and take immediate steps to prevent this from happening again.
We currently offer a 30-day return and exchange policy. If you would like to return the extra poncho, please feel free to contact us by sending an email to info@saphirose.com, and we will be happy to assist you with the process.
Thank you for your feedback—it helps us improve our service.
item previously rated and sent.
15 août 2025
Réponse de SaphiRose
Thank you for taking the time to share your feedback and rate your recent purchase. We appreciate your input and are sorry to hear that your experience didn’t fully meet expectations.
If there’s anything we can do to improve or assist further, please don’t hesitate to let us know. We value your satisfaction and are always here to help.
After I reported that my package was…
After I reported that my package was lost, I received a replacement immediately. Great service.
12 août 2025
Réponse de SaphiRose
We appreciate your feedback! So glad we could get a replacement to you right away.
My new coat for rain.
The ordering was very easy and oh my my coat came in two days. Wow great
11 août 2025
Réponse de SaphiRose
That’s amazing to hear! We love that you had such a smooth experience. Enjoy your new coat!
Quick order processing andd delivery
Quick order processing and delivery. All product details were clearly disclosed and product received was of good quality.
8 août 2025
Réponse de SaphiRose
We’re so happy to hear you had a great experience! Thank you for noticing the details and quality.
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