Savoy Timber Avis 812

Absolute disgrace no customer service still waiting for fence panels ordered 6 weeks ago promised 3 week delivery. No response to emails no answering of phone been in personally once to check assured I would have update next day when manager was in still nothing. I would not buy from this company

Won’t be ordering from this company again, messed us about big time. They cannot answer the phone but will spend time sending emails. Ordered 11 treated timbers on 28th April, said delivery 3-5 days, then another email saying will be delivered on Bank holiday Monday between 8am and 6 pm. Bank holiday Monday came and went, no delivery, no contact from Wigan store as to why no delivery. Rang store several times during the day to get an approx time, phone never answered. Sent 8 emails between 6th and 8 th May, still not answering the phone. Rang sales office at 11.23 on 6th to be told wood is out of stock and it will be delivered Friday which was 4 days later. Not a good service. Very disappointed when a quick phone call could have saved all the frustration of having to keep chasing for answers. Won’t be ordering our decking from them after this poor service.

I dealt with Chelsea originally who was very professional and communicated everything clearly. Once my order was placed and accepted there was a short delay for delivery but nothing inconvenient or to set alarm bells ringing.
I received a call from the delivery driver himself the night before delivery was to be made and Carl was extremely professional and polite and nothing was too much trouble. What impressed me most was finding out that it was Carl's first day with the company. well done SAVOY TImber

Composite deck and all fixings came on time and went together well with a little care over measurement and cutting. Looked at 3 or 4 suppliers but what stood out with ST was the helpful office staff who were proactive helping me to buy the right parts in correct quantities. When I encountered an issue they sent extra parts with no quibble. First class. I will purchase again for another project.

I contacted Savoy requesting information on a non standard kit sized composite deck. From the first contact using their contacts page, I have had fantastic service with very prompt responses to questions. Quick delivery of the decking with everything I needed. Even once delivered and I had a question on installation, the help was there.

The worktops ordered were covered in black, thick dust and permanent black lines. Terrible condition and should not have left the warehouse in that unacceptable condition as it delayed our kitchen fitting. I have 2 stars instead of one as the company collected and refunded the following week. Disappointed as wanted to support an independent business.

Answer the dam phone, over three weeks I have waited for my order, I now have a delivery date that will make it 4 weeks of waiting and I need to change the date of delivery.
The order states 3 to 5 working days for delivery.
"Thank you for calling Savoy timber, our team are serving customers in the store right now but will be with you as soon as possible", call this number enough and you will go to sleep saying it over and over.
Also don't tell me you are busy with customers I have called around 20 times on Friday all through the day, 3 times this morning and I have even called the NATIONAL SALES TEAM 3 times and guess what? no one bothers answering there either.
Update.
Just got my order delivered 4 weeks after ordering it, 144 of Round Top 900mm Picket Fence Paling still not in stock.
Why are you selling timber you do not have?
Now this is a warning to anyone, you can go on their website and order as many of these as you want, I just did a dummy order for 200 and went to check out and I could have bought them.
What use are posts and cross members to make a fence when there are no pickets to fasten to it.
Like an idiot I ordered a oak architrave 5 days ago to collect, still not in stock even though you can buy it.
The lad delivering the part order said he gets this every single day and people try taking it out on him as they aren't as understanding as me.
This used to be a good company, it's a shadow of what it once was.
This is the Wigan branch by the way.
Also I have had to open a case with Paypal to get a partial refund of £253.44 for 144 Round Top 900mm Picket Fence Palings.
What use is the timber to make a fence without the Pailings? now I will have to source some pailings from elsewhere, what a waste of 4 weeks, still can't believe how they treat customers, will go to Ashton from now on.

Went to the Blackpool store today was served by a guy called Stewart was very helpful and helped me with everything I needed

Brilliant service. There was a slight delay on one of the products that I had originally ordered but they phoned the next day after the order and we sorted an equivalent product so there wouldn’t be a wait for it. Very helpful to keep me on track.

Absolutely brilliant service from the Blackpool store, had everything cut to size and delivered within a few days! Would 1000% recommend

Awful company, Blackpool staff are rude and have no customer service skills. Keep making excuses up regarding delivery.

Nearly 4 weeks wait.

Avoid!!
Terrible customer service, woman rang after order said it will be delivered on the 1st May, ordered on the 13th April (not 7-10 days delivery!) then rang the day before delivery date to say there is a problem with van it will be the 9th of May! Disgusting really.

Trying to work out if I’m best just to cancel as no faith it will turn up!

Cancelled now, I have ordered elsewhere
£50 compensation was not worth the stress.

We ordered 'made to measure' fence panels on offer through the company's website, advertised as delivered within 2 weeks. After 3 weeks, and no communication from Savoy, I tried to contact them via the phone multiple times but no one ever answers. I emailed them and there was a very short answer of 'They will be here next week'. Next week came and I contacted them again. No apologies for the time wasted and now I have no choice but to get a refund as there are still no fence panels.
Bad communication, bad service.
Wigan branch

Rude arrogant staff
Blackpool branch are rude and arrogant, service is bad, no guys outside to write you tickets to get wood you want to buy, ask girls on the till inside and in a rather arrogant tone tell me there is loads of lads outside she's just saw them and to go and get one, go back outside and nobody's around, had to go get a guy who was further away driving a fork lift truck, he couldn't help said there's more lads they'll be there in a minute. It's just awful. Second time I went in was accused of swapping price stickers as the paint I was buying was usually a pound more than the ticket on the tin said. Every other tin had same sticker on all priced up the same. Both visits left feeling rubbish. Never going again. Family run business that needs to re train the staff.

Ordered a 4mx3m decking kit and handrail supplies. Received our delivery today as promised. Barry from the Wigan store delivered our order with an exceptional degree of professionalism, pride and friendliness. He is an absolute pleasure to deal with and an incredible asset to the company. Customer services were also incredible, professional, polite and helpful. Will be our only go to for further projects.

I placed an order for delivery and received an email confirming my delivery would be Friday 18th April between 8am and 6pm. As it didn't arrive I emailed last night. I reveived an email today explaining that they was going to deliver it on Thursday and here is the weird response "that a guy had to leave site and couldn't wait for our guy at 5.30 and agreed to deliver it Tuesday 22nd april. There is no site and no guy so i have no idea what they're on about, they pointed out the hours of delivery for Thursday. They don't answer the phone so I have no idea if they have a clue what they're delivering. Not sure I'm seeing a point of paying a delivery charge when they can't deliver when they should.

Ordered 26th March and informed delivery would be within 5 working days.

Multiple excuses later, still waiting for my order 4 weeks down the line. Company now ignoring requests for a refund.

Clearly a scam company. Avoid.

We purchased composite decking with savoy timber, ordering and delivery was easy and very swift, communication from Chelsea regarding delivery was excellent and delivery was made on the day stated by Dane who was extremely helpful with unloading and checking everything was correct, poor guy had been on the road since 7 oclock and it was now nearly 9 oclock in the evening and he still had one more delivery to do before having a 3 hour drive back. First class service.
Decking seems excellent quality we have had a sample for some time to test for durabilty etc and seems to be very good.

Chelsea in the sales team was excellent, I explained my project and she provided me with all the necessary items that would be needed, took a lot off my mind and made the whole process from start to finish very easy and stress free! Thanks again Chelsea, amazing service!

Great friendly staff Sharron and hollie are good girls fab luv dez