Savoy Timber Avis 812

I bought Decking and accessories from Savoy at Wigan. The whole experience was excellent. The product was of high quality and the staff informative and helpful.

Deliveries of the main items were made on the day agree and the driver was very helpful.
Fascia's were not in stock when I needed them but within 5 days they delivered them to me despite being on click and collect. I had one query which Angie dealt with very professionally.

I can highly recommend Savoy Wigan based on my experience

Absolutely love our new composite decking from Savoy Wigan, excellent price and quality - can’t wait to get it fitted in time for Summer!

One minor niggle when a couple of items weren’t delivered but the team sorted it quickly and sent the missing items later that day 👍

Ordered a decking kit online to collect at the Preston store. The team kept me in the loop with when my order will be ready to collect.

I have just popped by to collect and the team were very helpful and polite. Helped us load the timber onto our van and are genuinely lovely people.

Placed a click and collect order for some bundles of battens expecting to be able to collect them reasonably soon but just kept getting emails telling me they'd be in touch. When I contacted them it turned out they were out of stock and waiting for more to come in. Why not tell me that one the website before I ordered and paid for them! 3 days I had to wait then when I collected them and got them home they were soaking wet so I split the bundles to dry them out and found they were stinking and covered in thick mould and some were edge of the log pieces that will be useless. Their prices are great but I guess you get what you pay for!

Great delivery, Dave was an absolute gent and super helpful.

Wigan...the lads are all absolutely brilliant

Refused to price match a item after giving me the run around and asking for additional info which i supplied but because it was later not showing on the rival companies website they checked despite my evidence they stated T&C's deny me and was quite rude with it to boot. No Goodwill or empathy so ended up going to worktops.net and spending more money but getting x10 better customer service and not treated like dirt.

The company is good, quality materials and at an affordable price. The delivery process is of poor quality at this savoy timber company. I paid £40 for a woman to call me in the morning at 8 am on a Thursday saying that the driver is in front of the door so that I can open it.
On the website it was written that I can choose my delivery slot and day. Therefore, I woke up at the door with a man. I was not at home, I told him to leave the goods in the garden. He left nothing and left. And he charged me £40 for nothing. This is bad quality from the savoy timber company, otherwise everything is ok.

The experienced gentleman working in the timber yard cutting wood was very capable and everything cut well. However the home delivery is atrocious. After a whole morning of waiting with no communication from them I was told that the van had broken down. I did try to phone the shop but they do not pick up. They promised to deliver the next morning. Morning has passed, not heard a word. The shop still do not pick up although managed to get through early in the morning to confirm a morning delivery. Communication is terrible and they have wasted two days of my life. If they don't turn up over the last couple of working hours left then I think I should be reimbursed for the delivery money.

Perfect. Good communication to tell me delivery delayed by one day... Asked for it to be put under carport and it was done, stacked neat and tidy, Great looking decking boards and they had exact size I wanted...

Delivery guys went above and beyond by putting trellis panels upstairs for us.

Excellent product at an excellent price , delivered on time by the strongest and most helpful driver (Dave) , absolute pleasure to order from

Brilliant, Dave was very helpful, delivery was speedy and efficient. Dave also gave great advice and was very friendly. Product was also in great condition and as specified.

4/5 stars and all 4 are down to my fantastic experience with Savoy's driver Dave, who really was good as gold. 2/33 decking boards had damage (it happens) and agreed to be replaced. The timber was nice and solid otherwise.

The experience with contacting the Wigan branch was not so good... 3 word inconclusive replies via email and a uphill battle to get an answer over their phone resulted in me having to chase.. On replacement day they expected me to leave out damaged planks outside but failed to mention on email or phone. Once again, Dave made contact and smoothed it all out, what a guy.

Overall, a good firm and good materials but a slight let down on the office communications.

Ordered two fence panels delivery 3 to 5 days didnt arrive when I finally got through after several attempts was told it would be a couple of weeks I was told they would ring when they were in stock received one phone call which I missed since then at different times of the day tried to return the call no joy phone just not being answered as far as we know recently been bought by another firm their customer service is atrocious no one answering the phone tried at all different times still can't get through still waiting for delivery of the fence panels will not be ordering anything else from them they need someone to answer the phone at least very frustrating

Easy process to purchase, top communication, quick delivery, Dave the delivery driver put the load where I wanted with no fuss.

Tracy was helpful and knowledgeable about the products I required and made the purchase simple and pleasurable

Forever grateful for your help & kind assistance today for someone who hasn't got a clue about doors Tracy who served me this morning she was lovely & gave best advice

Order placed on 14th March online for 4 fence panels - the order confirmation stated delivery within 7 days. Waited for two weeks before calling their main sales number to be advised I would need to speak with the Wigan branch. Tried contacting Wigan by email and phone - they don't appear to respond to emails and never answer the phone. I left it another two weeks before logging a dispute with Paypal. Coincidently, I then received a call 3 days later from Savoy to confirm the panels would be delivered 15/04/24 - I received an email confirming delivery was booked after the call. Great! Day booked off work to wait for the delivery to then receive an email at 12.27pm on the day of delivery to confirm a refund was being issued! Annual leave day off work wasted and panels have now been ordered from another supplier which will be another day off work. I will not be using or recommending Savoy Timber again.

Great advice and customer support given by Alisha & Mark at Blackpool Branch. As a novice DIYer their expert support was invaluable - thanks ☺️